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Thread ID: 135342	2013-10-22 22:22:00	Avast Free AV	theother1 (3573)	Press F1

Post ID	Timestamp	Content	User
1356847	2013-10-22 22:22:00	I am currently using Avast free AV, however today it is causing me grief!!! After doing an update last night I find that it won't turn on today leaving me without AV protection. I have asked it to turn on, in the nicest possible way, without success. Have tried to uninstall it also without success. All this on top of Paradise withholding my email from me. What is going wrong with the world???? Does anyone have any suggestions as to a solution to my issue?	theother1 (3573)
1356848	2013-10-22 22:31:00	1. Uninstall it use their removal tool then reinstall it. See if it turns on 2. Ask / check in the Avast forum for a similar prob 3. Use something else Are there any error messages, when you try to turn it on?	Speedy Gonzales (78)
1356849	2013-10-22 22:50:00	Hi Speedy, When I try to update it comes back with a message - "failed to update. Avast! system is not operating." or something similar. I have tried to uninstall it but nothing happens. Makes me think I have a visitor somewhere in the system. I have run SuperAntiSpyware but it didn't pick up anything.	theother1 (3573)
1356850	2013-10-22 23:02:00	Looks like there's a repair option under programs and features. Depending on the version of windows. Right mouse on Avast select change / repair then reboot. If it doesnt work after the 1st reboot, reboot again What AV / firewall programs did you install before Avast (if any)? Only Avast is installed at the mo right?	Speedy Gonzales (78)
1356851	2013-10-22 23:03:00	The only things on the forum are re the release of Avast! 2014 and how great it is.	theother1 (3573)
1356852	2013-10-22 23:04:00	I can get it to start to self extract and then it just stops........ nothing else.	theother1 (3573)
1356853	2013-10-22 23:06:00	So did you do a repair? After 2 reboots, if it wont turn on get teamviewer if you want and I'll have a look	Speedy Gonzales (78)
1356854	2013-10-22 23:07:00	I have used avast for a long time . used to be AVG free but several years since. I am using Vista (yes I know) when I try to uninstall/change it asks for permission to continue and then....... Nothing.	theother1 (3573)
1356855	2013-10-22 23:21:00	I would run this in safe mode, reboot, then reinstall it. (www.avast.com) Then see what happens. As it says make sure you select the right folder. Because it'll delete it	Speedy Gonzales (78)
1356856	2013-10-23 02:26:00	Thanks Speedy. Managed to remove Avast using that tool. I have installed AVG2014 Free so will use that for a while. Full scan didn't turn up any nasties. Thanks again.	theother1 (3573)
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