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| Thread ID: 43224 | 2004-03-07 09:17:00 | What Do SalesPersons Really Want?? | Reality (5369) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 220868 | 2004-03-07 09:17:00 | Enough of what Customers really want.What about salesPersons. I have been working In The Retail Appliance Field for the last 12 years,both Internationally and Locally.What stands out above all else is that New Zealanders as buyers of any Appliance and/or product "Choose" to enter a store with "Unrealistic" expectations as far as "Service" is concerned. 1/ We are not Robots. 2/ We are not stupid. 3/ We do not take kindly to Profound Abuse. 4/ Customer 'IS NOT' always right.This is a Fallacy based on 'Presumption' NOT 'Fact' What I have been subjected too over the last 12 years would make your Grandmother turn in her grave. I have been Sworn at.Lambasted.Threatened.Put down.Treated like a low-life "Drongo" of society, and basically just seen as a Subordinate of Society. As a result of this....I am now permanently on Anti-Depressants as a result of the Profound, day to day Abuse, which I receive at the hands of "Customers".Very sad:But very real ,at the same time. And you say....Well find another job then!.Huh!......This IS my only job.I'm good at what I do and I believe I provide *GOOD* service; As a humble Servant of Society.I also repeatedly "Top Score" at random 'Mystery Shoppers' whom keep us on our toes. I have thought about writing a letter to the President of the Retail Association to ask for MORE Protection for salespersons in the Retail Feild.But feel that this may be just wasted time,as New Zealanders by nature are VERY aggressive Shoppers. Arrogant,Rude,Obnoxious,Demanding,Un-Realistic,uncouth and just plain "Unreal". Its a behavioral problem that just seems to get worse and worse each year.YET! *NOTHING* is done about it?.WHY?.....Cause New Zealanders believe that if they go into a store...and things don't go there way......then Salespeople are there to be abused and treated like complete Imbeciles: Even when the Customer was Incorrect in the first place!.How "Unbalanced" can you get?. I fully support new Legislation that Protects Salespersons RIGHTS in the Retail Shopping environment. It cannot arrive any quicker! |
Reality (5369) | ||
| 220869 | 2004-03-07 09:31:00 | Get off the anti-depresents,From what ive seen with freinds and family all they do is make stuff worse. If you have issues then you have to deal with them,Legal drugs to control your head are as bad as iliegal drugs,if not worse because everybody is wrapped up in a cocoon of fantasy as its the medical profession handing them out. Its a downward spiral unless you make a stand,drugs of any kind won't do it for you. |
metla (154) | ||
| 220870 | 2004-03-07 09:40:00 | the other interesting thing i notice is if the customer thinks you work for or belong to a big company it gives them the right to abuse the hell out of the techs/sevice person. however when you do the exact same job when your not working for the company you never get the abuse. people can be really werid at times. |
tweak'e (174) | ||
| 220871 | 2004-03-07 09:44:00 | Ok . . . this is an OT post for a kick off . . . If you can get dragged that far down by your work change professions . I'm in my 5th year of work as an IT consultant, I hate it, and at the end of this year I'll graduate from a degree and move into a completely different field that I can't get enough of . If you are letting you work affect you so much that you require anti-depressants to live then it seems likely that there is a greater problem behind it . Work to live, don't live to work . Your job should not affect you enough to require anti-depressants - I'd be surprised if that was the full reason, I'd say thers a solid chance there are a lot of other mitigating factors causing this . If it is the reason, see the above advice and change professions . Do something completely different, try chasing something you've always wanted to do . If it's that bad there should be no reason why you don't want to change . I would also ask your Doctor very carefully why s/he put you on anti-depressants . I am in a second line of work where I deal with the results of these drugs repeatedly . Dr's prescribe anti-depressants as a cop-out - if you are on AD's you should be receive appropriate counselling and other assistance to resolve the problem - they shouldn't be used as a fix . Counselling etc should be used first with drugs as a last resort . Chances are that the box of prozac/fluoxetine or whatever you're on is probably the extra box a week s/he needs to prescribe to get a drug company sponsored trip to Fiji . As previouly mentioned, get off the AD's - they aren't going to help in the long-run . |
whiskeytangofoxtrot (438) | ||
| 220872 | 2004-03-07 09:45:00 | I think you were supposed to post this as OT: ??? but not every customer is like that, yes you get horrible customers, as least by the sound of it you only have to deal with them in the shop, you do not have to clean up after them....... some people you will never satisfy, you cant please them no matter what, others are so nice, and think whatever you do or say is great. think about yourself, think also is being on this medication helping me??? am i becoming a robot i say im not? i dont think you need a prop like that, some of it is mind over matter, and beleive me i know about that sort of stuff. and if thats the only job you know fine, but there is always a retraining option no matter what age, race or creed. take a deep breath, and learn to live again. and yes at times life sux, make the most of what you have, as you dont know what tomorow will bring. :) beetle |
beetle (243) | ||
| 220873 | 2004-03-07 09:48:00 | > the other interesting thing i notice is if the > customer thinks you work for or belong to a big > company it gives them the right to abuse the hell out > of the techs/sevice person . however when you do the > exact same job when your not working for the company > you never get the abuse . > > people can be really werid at times . I concur . . . people take great pleasure in ripping up helpdesk people, check-out operators etc . . . I can't help thinking when I watch the 28 y . o . white middle class female with the off-road buggy and the Pajero shopping cart huff and puff when her coupon special doesn't swipe up, then glare when her gold card fails to read in the scanner . . . making the checkout operator out to be the bane of her existence . . . At no time does it occur to these people that most of these people are in the jobs as transient employment and that in 3 years time that young checkout operator will be her divorce lawyer, dentist, interior decorator etc . . . |
whiskeytangofoxtrot (438) | ||
| 220874 | 2004-03-07 09:52:00 | I hear ya Reality! I've been in retail for the past 8 years . . . but I haven't faced the kind of abuse you have endured (although I have had customers try and get my attention with such greetings as "Oi!" or the classy "Hey you!") . Other staff members have been poked by customers! The thing with NZ'ers is they expect everything for nothing . . . they have this expectation that somehow people in the retail industry are endowed with the ability to perform the impossible! It's time for customers to wake up and smell the coffee! Remove the delusion that they are "always right" . . . and life for those serving in retail will be sweeter! That's my two cents! Take care! |
Brian (1043) | ||
| 220875 | 2004-03-07 09:52:00 | So where do you score this "Day to Day" abuse by customers? In other words, which is Rude City/Town? And what product are you selling that makes them so aggressive? Liquor or ladies shoes? |
Laura (43) | ||
| 220876 | 2004-03-07 10:04:00 | > And what product are you selling that makes them so > aggressive? Liquor or ladies shoes? QUOTE: > I have been working In The Retail Appliance Field for the last 12 years |
whiskeytangofoxtrot (438) | ||
| 220877 | 2004-03-07 10:09:00 | Ooops... Sorry. |
Laura (43) | ||
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