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| Thread ID: 43224 | 2004-03-07 09:17:00 | What Do SalesPersons Really Want?? | Reality (5369) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 220888 | 2004-03-07 13:26:00 | Glad we agree there's no one simple fix for depression, but a combination of the remedies mentioned. I didn't mean to suggest pills were an anwer in themselves - and certainly go along with the importance of counselling of some kind or other. |
Laura (43) | ||
| 220889 | 2004-03-07 13:41:00 | > Glad we agree there's no one simple fix for > depression, but a combination of the remedies > mentioned. > I didn't mean to suggest pills were an anwer in > themselves - and certainly go along with the > importance of counselling of some kind or other. :) |
whiskeytangofoxtrot (438) | ||
| 220890 | 2004-03-07 17:05:00 | I have never worked in retail. I have always been the customer. So. I never abuse sales people, except perhaps door to door junk merchants and unsolicited telephone callers. I think one big reason for abuse is the fact that there is so much junk getting palmed off in stores now. The customer can not get at the manufacturer and the poor salesperson is his only choice. Of course the "counter jumper" brings a lot of it on himself by telling blatant lies. Like " I've sold a lot of these and yours is the first one that hasn't worked properly". Or ,particularly girls, so busy yacking to each other that the customer gets ignored until they are ready. Or so called technitians who know less than I do. Or the utterers of that phrase "Do you want fries with that?" Or try my favorite. "No fries, Just 1 Kiwi Burger please". Wait for the response,"would you like a coke with that?" No wonder customers get riled. Or sale staff who tell you what you have asked for isn't any good and try to sell you another brand. This usualy means they don't have what you want , or that there is a bigger margin on another brand. Of course in a lot of cases it is the boss's fault, they are just doing what they are told. BUT they are the front person so they get the blame. I have dealt with an honest sales person,once. Years ago I bought a PC from PC Direct and it didn't work properly. I phoned their sales line and was told. "That model has a very poor mother board, send it back and we will send you a better one." I was so impressed that I bought three more comps from them over the years. As for the poor chap (or chapess) who started this theme. If you are such a gutless wonder that you have to take drugs (of any sort) to go to work then get out of it and get another job. Jack |
JJJJJ (528) | ||
| 220891 | 2004-03-07 20:26:00 | Reality has missed the point entirely, "the customer is always right". if you don't understand that you shouldn't be a salesperson. | zqwerty (97) | ||
| 220892 | 2004-03-07 20:48:00 | > Reality has missed the point entirely, "the customer > is always right". if you don't understand that you > shouldn't be a salesperson. Totally... I completely agree with you. Lo. |
Lohsing (219) | ||
| 220893 | 2004-03-07 21:19:00 | > As for the poor chap (or chapess) who started this theme . If you are such a > gutless wonder that you have to take drugs (of any sort) to go to work then > get out of it and get another job . >> "the customer is always right" . if you don't understand that you shouldn't >> be a salesperson . >>> Totally . . . I completely agree with you . All the tact of a bunch of young hefer's in a china shop . Whatever the originator of this threads motivation for posting, most of the reply's to this thread are conjecture, sensible conjecture at times but, still with no basis upon which to make judgments . No one here knows what road has brought the original poster to the point he/she is at in their work or personal life . Anything other than constructive comment, IMHO, is unhelpful and presumptuous . Cheers Murray P |
Murray P (44) | ||
| 220894 | 2004-03-07 21:45:00 | >>If you are such a gutless wonder that you have to take drugs (of any sort) Go and stick your head in the sand!! Just because society in general uses drugs instead of facing problems, doesn't mean that prescription drugs are a cop out. They have their place. |
Dolby Digital (160) | ||
| 220895 | 2004-03-07 21:51:00 | Yes Dolby, I agree they have their place. They are not a long-term solution however, and quite often there are underlying issues! I personally dont care if the customer is right or wrong. When a customer is trying to tell you something (Such as in one case a customer tried to tell me that Celeron's were the best CPU on the Market) and they end up saying that to you when you challenge their ideas (They didnt want to purchase a PC with a Pentium 4 CPU and insisted on a Celeron because it would be faster, I attempted to explain otherwise), then that really aggrivates the seller, as well as showing ignorance on the customers behalf. Sure, if you start a heated debate with every customer that walks through the shop doors you'll have none left, but I would debate that theory. How about this: "The customer should always leave feeling satisfied with their time spent at your shop, or purchasing products from you" (Some) New Zealand shoppers can be real @$$holes at times Chill. |
Chilling_Silently (228) | ||
| 220896 | 2004-03-07 22:26:00 | Yes Chill. Some NZ shoppers can be real ********* at times. BUT All shop assistants (??) are real ********* all the time. Jack |
JJJJJ (528) | ||
| 220897 | 2004-03-07 22:59:00 | Time to calm things down a bit guys. We are getting off track and starting to get personal which gets us nowhere. As you can guess from the first post I started I am a salesperson and have been involved in sales my whole working life apart from 3 happy years driving trucks. There are good and bad customers and salepeople and we all know this well what we don't know is what has happened to people before we talk to them. For all we know they have had something bad or nasty just happen and human nature takes over. I think the Retail market has changed drastically over the past few years and not for the best. I personally am looking at leaving Retail as are at least 7 others in the same industry (appliance) that I know of locally. Some have been selling for nearly 30 years and are feeling the same way. What I want from a customer?? A smile and pleasant conversation will do me. I always go out of my way to help a pleasant customer and always will. |
dipstick01 (445) | ||
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