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| Thread ID: 43216 | 2004-03-07 03:40:00 | OT: What do customers really want?? | dipstick01 (445) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 220839 | 2004-03-08 05:47:00 | According to one of Barry Crump’s characters: “If you’re looking for a fair deal forget it. You only ever come across one of those by accident” I really do like fair deals when I come across them, although I’m also well aware of the pressures on small-business people to make a living. I suppose that’s the main thing I want apropos this topic – a fair deal. In somewhat associated vein is the quote seeming wrongly attributed to Phineas T Barnum, “There’s a sucker born every minute.” (On the wrongly bit, see www.historybuff.com ) While I haven’t that often come across salespeople or small business proprietors with this particular attitude, it’s not entirely unknown although I wish it were (unknown that is). I only ever had one bad dealing with a computer shop. That was when trying to get someone else’s modem on a laptop fixed under guarantee, they unilaterally decided the OS was dud and (allegedly) reinstalled it. Tried charging me $90+ for that. I considered whether to decline to pay, or to pay and then hammer the proprietor with the Fair Trading Act. Decided the latter would have been a bit tough on him so just declined to pay for the alleged OS reinstall. He got his money from the modem guarantee. And his technician couldn’t even tell the difference between a crook OS and a dicky HDD, with the latter actually being the problem – readily sorted out. I don’t any more use computer shops for repairs. PC’s are basically pretty simple with not that much in them, and easy enough to sort out myself if ever things go wrong. The software is of course a different matter, athough when things do go wrong it’s on occasion a bit hard (for me) to decide if it’s basically hardware or software at fault. Usually it’s the software. I‘ve spent a lot of time battling the foibles the quirks of Windows XP. Sometimes I win, sometimes it does, but a more co-operative OS would sure be helpful to me. (The old saying to the effect that “if you can’t beat them join them, and if you can’t join them, leave them.” Time will no doubt tell!) |
rugila (214) | ||
| 220840 | 2004-03-08 17:23:00 | I am a customer! There are two scenarios to my shopping. 1 I want to by a specific article. I expect the appropriate shop to have it in a visable, easy to find display.I do not want to engage in a major search. I do not want to be told of other things you have or how good or bad my choice is. In other words I want to get what I want and then get out of the shop in the quickest possible time. And I do not want to stand in a queue topay for my shopping. Particularly I do not want to wait behind people fiddling with EFPOS cards. And in Supermarkets I do not want to wait while the young school kid behind the counter is being given instructions on how to use her till. In other words I am a real grumpy b****. 2. I've nothing better to do so I brouse looking for anything that interests me. I have no particular interest in buying,but I might if I see something I would like. I do not want sales staff asking "can I help" and I do not want junior staff following me around talkink inane drivel. Today most of my shopping is done on the net. My pet hates. Web stores that advertise stuff they do not have in stock (particularly computer sites) Now if I want something my first approach is an e-mail that says do you have so and so in stock and can you get it on the courier today. If the reply is "we can get it for you". Next site! And I do not use sites that will not accept credit cards. Particularly those that do not say so until you get to the "check out". One on my hate list is the site that had about 50 gigabyte m/bs listed in their stock. I order one and get an e-mail back trying to convince me I should buy an obselete Asus board that they have on special. Jack |
JJJJJ (528) | ||
| 220841 | 2004-03-08 20:23:00 | Ever thought for a second the world doesn't revolve around you? And that no one else cares? |
metla (154) | ||
| 220842 | 2004-03-08 20:37:00 | Yes Metla, my world does revolve around me. And I care about me. Jack. Might try your store soon and I'll see how much you care. :D |
JJJJJ (528) | ||
| 220843 | 2004-03-08 20:46:00 | The thing most important to me is that the salesperson knows the products and if there is something that they do not know then he/she says so. Unfortunately only two frequently they catch themselves out by trying to waffle. Then if you have been round a couple of previous stores where the people do know what they are talking about then the waffle is obvious. Am impressed however with how many good salespersons there are in NZ - I think we compare well with other countries !! My favourite place for great service is Grove Mitre 10 on the North Shore. Even if the item costs only 10 cents they still give you all the time and effort they would for $1,000. I have no other connection with them other than as a customer, I hasten to add ! Misty :) :) |
Misty (368) | ||
| 220844 | 2004-03-09 03:29:00 | boing boing | dipstick01 (445) | ||
| 220845 | 2004-03-09 03:35:00 | ?????? | Laura (43) | ||
| 220846 | 2004-03-09 04:12:00 | sorry laura just bouncing the post back up the list. I'm still looking for opinions of the second lot of questions I asked. | dipstick01 (445) | ||
| 220847 | 2004-03-09 04:17:00 | > Yes Metla, my world does revolve around me. And I > care about me. > Jack. > Hey... That makes two of us, coz Im sure it revolves around me too.... ;-) We must be at opposite poles :p Chill. |
Chilling_Silently (228) | ||
| 220848 | 2004-03-09 04:18:00 | Oho I only know Bump Sorry for being dense Good luck for the next lot |
Laura (43) | ||
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