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Thread ID: 43224	2004-03-07 09:17:00	What Do SalesPersons Really Want??	Reality (5369)	Press F1

Post ID	Timestamp	Content	User
220878	2004-03-07 10:36:00	>>Dr's prescribe anti-depressants as a cop-out. Is that right... Although we live in a "quick fix" society, sometimes anti-depressants are prescribed for good reason. This is a computer forum and although Reality was honest about his situation, you have to be careful about dishing about advice of this nature (I do agree about getting counselling though).	Dolby Digital (160)
220879	2004-03-07 10:39:00	Unfortunately we are all guilty for the animal we now call "the consumer" With consumer watch groups, fair go style programmes, 7 day a week shopping we have pushed the pendulum too far . Dont get me wrong I do think that consumer support is necessary as we do need to be informed . Once we were humble people who would take any service as good service and would appreciate the slightest resemblence of civility when the control was with retailer and consumers were competing with each other for their product . We are now consumer animals and where as before we would ask for service, now we DEMAND it . Unfortunately to such a degree that we forget that salespeople are just that people . Like any shift in power the pendulum will settle (I hope) and we may again regain our sense of civility and start to respect those that merely wish to help, and often do it not out of choice but out of necessity . I work in the service industry and I have notice that kiwi consumers are still locked in the Tall Poppy Syndrome . They tend to take on the Goliath with the fervour of battle without considering the feelings of the employee . I would say that if you have reached this point where it is necessary to vent on this message board that you have been holding this for a while . I agree with others here that if prescriptions are needed to maintain your sanity then it is not worth it . I would however say that with your experience in this field why not look at some sort of position where you train others to reach the high level of customers service that you pride yourself with . good luck	sam m (517)
220880	2004-03-07 10:58:00	> I have been working In The Retail Appliance Field for > the last 12 years,both Internationally and > Locally . What stands out above all else is that New > Zealanders as buyers of any Appliance and/or product > "Choose" to enter a store with "Unrealistic" > expectations as far as "Service" is concerned . Firstly, when I walk into a store, I expect to be acknowledged within 1 minute, and approached within 2 minutes . Simple rule I was taught when I worked at Hallensteins back in 1995 while at Uni . > 4/ Customer 'IS NOT' always right . This is a Fallacy > based on 'Presumption' NOT 'Fact' snip > Arrogant,Rude,Obnoxious,Demanding,Un-Realistic,uncouth > and just plain "Unreal" . This I have a problem with . Your point 4 indicates that it's a "fallacy based on presumption, not fact . . . " and then you follow it up with that comment . . . Secondly, it doesn't matter whether a customer is right or wrong - your job should not differentiate between that . Your job is to resolve any issue so that your customer can leave as satisfied as they possibly can be . They might be completely barking up the wrong tree, but good customer service revolves around the notion that you are there to resolve that issue, no matter how difficult the customer becomes . Remember - empathise with the customer, but don't sympathise them . Just stick to the issue and don't let it get personal . Part of my enjoyment from working in customer services (retail and call centre) was being able to resolve difficult situations . Sure, things got pretty personal sometimes from the customer, but being able to resolve an agressive person's problems was what really gave me job satisfaction . It sounds as if you should look at another area to work in where you aren't exposed to such bad customers? Lo .	Lohsing (219)
220881	2004-03-07 11:29:00	> you have to be careful about dishing about advice of this > nature (I do agree about getting counselling > though). I'm medically trained.	whiskeytangofoxtrot (438)
220882	2004-03-07 12:38:00	Sufficiently medically trained to counteract a prescription written by someone who has qualified as a doctor?	Laura (43)
220883	2004-03-07 12:44:00	Counteract should've been "countermand." And I don't agree that tranquilisers are a cop out by doctors. Your medical training should've taught you that the changes they make to pathways in brain functions can be valuable in many cases.	Laura (43)
220884	2004-03-07 12:54:00	I dont think it matters if WTF is qualified or not. Its advice, and IMO good advice too! Ive seen several Mid-life crisis' as well as a few nervous breakdown's. These people have then come to live with my family as a "safe haven" to get better at. Im 17, yet I know that AD's are a cop-out. A quick way out of the underlying issues. Ive councelled around 20 suicidal people back to health. Alone..... AD's are like being shot and putting a band-aid over hoping it will heal. It wont (usually), until the deeper issue is healed. I too work in Retail. I would/could never let my job take that much of a rule over my life that I take anti-depressants. Partly because I could never take AD's anyways, but that's beside the point. Find another job, or address the real issue at hand. Find a job you love, and you'll never do another day of work. Chill.	Chilling_Silently (228)
220885	2004-03-07 13:02:00	I have spent the broad end of a semester studying anti-depressants, modes of action and their effects . I routinely give drugs that the average GP wouldn't have used since their locum in a hospital and perform procedures most GP's would never have even done . I agree that anti-depressants have their place and can be extremely effective, however they are only going to be long-term effective if coupled with other solutions . If you'd seen the number of patients under 20 on anti-depressants that I have you'd begin to understand my viewpoint . Teenage girls in particular, what can't be fixed with a script for Fluoxetine and the contraceptive pill . Perhaps not as a cop-out, that may not be the right wording . However they are not presribed with adequate follow up and supplementary treatment . What good is prescribing "Prozac" to a woman who lost a child without grief counselling, what good is giving it to a salesperson sick of their job without perhaps providing some de-stress solutions, or some career pathways services, or counselling . All you're doing is dulling the effects of a disorder, not treating the cause . You will also note that I told him to discuss with his Doctor as to why he is taking them and to get off them if possible . I didn't flat-out say "hey, don't take them" as that would be irresponsible without some kind of consult . In answer to your question, yes, my training is sufficient to countermand that, however that is not what I did or intended to do .	whiskeytangofoxtrot (438)
220886	2004-03-07 13:03:00	> > Chill. ^^ when signing a post becomes advice :)	whiskeytangofoxtrot (438)
220887	2004-03-07 13:21:00	> It sounds as if you should look at another area to > work in where you aren't exposed to such bad > customers? It's interesting though, that both working in a number of fields where a high standard of customer service is demanded, and being a customer who does expect a high level of service, the broad variation in the industry. Myself being involved in customer service, I take extra effort to make sure I am pleasant to those who have to serve me in the reverse role. I know how nice it is to have someone take a nice attitude to receiving service, so I try to embody that when I shop. That said, if I get treated like crap by a salesperson or other customer service person I drop all pretence of being nice about it. I'll happily pay more for somewhere that I get good service, if a staff member in a commission environment has been good to me, I'll go back to them... it all swings in roundabouts. So in spite of everything I've already said, alot of the job you get what you give - if you go in with a bad attitude, chances are you will be met with one coming back at you. I have been in retail for almost 10 years, I've worked in bookstores, bars, restaraunts, wineries, hardware stores, and most recently 2 years in an IT call centre. In all that time I can't think of too many experiences where I have been upset to the point of dwelling on it by a customer. In 2 years on the phones in IT I have only had to disconnect two calls because of torrential abuse - considering the environment I think that's a pretty good strike rate. I watch this thread with interest...	whiskeytangofoxtrot (438)
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