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Thread ID: 43216	2004-03-07 03:40:00	OT: What do customers really want??	dipstick01 (445)	Press F1

Post ID	Timestamp	Content	User
220829	2004-03-07 07:06:00	Hey dipstick01, When I go in a shop looking at buying something, it's usually something I expect that store would have. Sales people should never leave you walking around the store trying to find something, you should be greeted, or acknowledged. If you can't deal with them straight away, then let them know you will be with them shortly or put them onto someone who is free. We can not tell what our customers want, majority may speak of price. It's good to keep up with the latest, as well as keeping some older stuff. It's sad in the computer industry where things are becoming obsolete in a year. Bad example of a sales person, was from an electronics store, I went in, looked around the store, had trouble finding what I wanted, no one served me, walked to the counter, asked if they had Flux or Duzall, and she looked at me blankly. She asked what it was used for, and so I explained what it was to her (should be the other way round), and she still looked blank, she looked on her computer, found a location where it should be, went over to it, she had no clue what she was looking for. I had a look, and was looking for something in particular, not the aerosol type they had which I saw. After 10 minutes of finding nothing, she told me they don't have it. I expect something like Flux would fall somewhere in category of Electronics and that it should be known to them. Good examples of a sales person was from the manager of a hardware store, I walked in was greeted straight away, and then asked what I was looking for, I told him and instantly he walked over to the products and started asking me more questions of what I'll be using it for, he then gave me suggestions of what would be good to use and what was the cheapest and what was considered higher quality. I only spent 10 minutes in the store gathering what I wanted and was on my way back to fix my house. Now that was service, he had alternatives, and gave details of how it's being used. I was quite impressed. Researching should not be neccessary although if you have no clue what you are looking for, you'll be making it even more difficult on the sales person, although the good ones usually know what you are talking about. If I had to research, it'll depend on what I'm buying. Internet use, phoning them up, etc. All will apply when researching. If you could provide the customer with everything they wanted at a reasonable price, then you are doing something right. Noel Nosivad.	Noel Nosivad (389)
220830	2004-03-07 07:41:00	To speak to someone with a good command of Engrish who can come down to my level of knowhow when I ask an obviously stupid question - someone who doesn't rabbit on about bus and cache and ide despite the blank look on my face - someone who asks me what I want to achieve then guides me through a selection process and explains alternatives. Oh Utopia M...	Martina (4232)
220831	2004-03-07 08:24:00	I know one thing. Me and my Dad went to Harvey Norman to buy an HP printer. My Dad said, ONLY an HP, nothing else, wont even look at anything else. Came out with a Canon, more expensive than the HP one we were looking at. Why? Because the guy knew what he was talking about, and explained to us why the Canon was better then the HP printer that we were looking at. Someone that knows their job is good, someone that will explain why it is better, not just that it is.	mejobloggs (264)
220832	2004-03-07 08:48:00	do you know what really tickes me off about sales people? its about, again, how they judge you on apperance. i am 13, and suffer because of that. i am currently looking to buy a cell phone. so i walk into telecom, and what do they do? nothing. 2 sales people, no one else in teh shop. they don't act as if i'm there. i am a human. i do exist. i have money. maybe if i walk in there naked they will notice me. and on another occasion i walked into dick smith electronics. looking for RAM. at least the shop assistant notices me. "the ps2 things are over there" he says as he points to the other side of the shop. i give him my "shrivel up and die" look. i mean really. i'm on the other side of the shop. studyint the products in that category. i have a brain. if i want the ps2 games, i'll go to the ps2 games. so keep in mind salespeople, treat everyone as a customer. they often will be if you treat them well	Megaman (344)
220833	2004-03-07 19:15:00	Judging by the subject : What do customers really want, Well i want lots of money :p	ilikelinux (1418)
220834	2004-03-08 00:40:00	This is all good stuff, so far it seems I can sum it up inot the following:- Shop and stock needs to be clean and well lit with a logical layout making things easy to find Salespeople need to acknowledge the customer as they enter or very shortly after but NOT approach with a sales pitch The salesperson should most definately NOT judge by appearance, in fact the richest guy in our area (worth millions literally) comes into our shop in gumboots and bush shirt. Know what you are talking about, don't make it up or streeeeeeetch any facts. If you don't know then find out for them. Be relaxed and treat customers as people NOT a sales target. Customers will buy from people they like not the b***rd with the cheaper price. Service still does count for something in Retail. Keep the info coming please. Its actually very interesting hearing all this. Some of it is confirming what the experts say however some is also going against what a lot of stores are basing their sales etc on. Speaking of sales what is your opinion on the various ways shops advertise?? Do you actually buy if they are advertising a sale or don't really care as they will always do a deal to get the business anyway?? How much do you think shops make off the things they sell?? 10% 15% or more??	dipstick01 (445)
220835	2004-03-08 01:06:00	Hi Guys I don't do sales people. If they ask me 'would you like any help?', I walk right out the door. If I want help, I'll go to them. Also fast food places, if I am not served within 5 minutes before ordering my food, I walk right back out again. KFC is a prime example of where I do this the most. Rev Species 116	revspecies116 (3916)
220836	2004-03-08 02:23:00	. . . within 5 minutes BEFORE ordering my food . . . Looking for psychic assistants, eh? Not many of those about, I fear .	Laura (43)
220837	2004-03-08 02:51:00	They've been frightened off by the psychotic customers. ;-)	Graham L (2)
220838	2004-03-08 02:58:00	Nice one, Graham	Laura (43)
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