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Thread ID: 43216	2004-03-07 03:40:00	OT: What do customers really want??	dipstick01 (445)	Press F1

Post ID	Timestamp	Content	User
220819	2004-03-07 03:40:00	Ok I'm asking the age old question salespeople and managers have wanted to know( and think they know) for years. When you go into a shop looking at buying what are you looking for?? Are there certain approaches from salespeople that are good?? or a turn off?? Do you decide to buy solely on price?? Do you want the latest and greatest or something that has been around for a wee while?? Please give me some good and bad examples of salespeople Do you research what you are buying before going to the shop?? If you do how do you research?? Consumer? PCWorld? Internet? So far I have had many different "experts" try and tell me/us what customers want etc and I figure its about time someone actually asked the people buying.	dipstick01 (445)
220820	2004-03-07 03:52:00	Granted i may not be the average buyer(and that would apply to many here)in that i tend to know a fair bit about what im after... One thing i dont apreciate is being lied to. Shop in palmy insisted there g2mx they had in stock was superior to the g4 i was after. A local guy tried to sell me a mobo that was incompatible with the cpu i had. Infact another shop in palmy tried to tell me there slow and outdated board was the top of the line. A shop here in Wanganui insisted that pc133 was the fastest ram on the market.. And another tried to sell me a piece of hardware for 3 times its worth... It was all this that stopped me buying local,from then on went the online way,untill i had a disagreement over a faulty item.Too easy for them in auckland to just send me an email saying tough. Which is all why i just started my own company.... The other thing is salespeople should recorginise the **** look when i give it to them....	metla (154)
220821	2004-03-07 04:03:00	lol personal note to self.........hide all AppleIIe's and 486 pc's on "special" when metla is in town, also watch for person trying out Magnum PI look lol. Damn I'm showing my age here with the Magnum comment me thinks. Yeah I know what ya mean with the lies etc there are some salespeople out there who must sleep in L shaped beds to maintain their "shape". The latest we have in Hawkes Bay is some plonker stating as a firm fact that Plasma and LCD television is only good for 2000 hours, guess he misread the 20 000 hour blurb from the suppliers. What is your company metla?? I deal with people from all over NZ and am always looking for good places to refer people to for various bits.	dipstick01 (445)
220822	2004-03-07 04:08:00	You will have to look in my profile to see the link. As a side note i just signed up for some shop space on friday.Another roll of the dice.	metla (154)
220823	2004-03-07 04:15:00	Good luck with the shop there metla, After having a read of your site and judging on the help you post in here you will do fine.	dipstick01 (445)
220824	2004-03-07 04:21:00	Unless dear old Elephant is my first walk in customer. Think ill wear a fire retardent suit to work.....	metla (154)
220825	2004-03-07 05:07:00	You didn't say whether you meant computer customers only - or any customers for anything? For computing stuff, I'm a novice at the opposite end of the knowledge scale to Metla. (He's "top of the range" & I'm "downmarket.") So what I want to know honestly from a salesperson is : What will it do?And equally important: What won't it do? And how much can I upgrade it later? And what won't it do even then? (Covering my bases for operations I don't know exist yet, but expect a competent seller to be familiar with) When I ask how it compares with another brand this shop DOESN'T stock, I like to think I'm getting an honest reply. Next comes the length of guarantee & the after-sales service. The shop does that or sends it away? I don't want that glossed over in a few vague words. The answer may turn out to be important. And if he's a slick young man, I don't want a patronising attitude that shows he thinks this woman is out of touch with the 21st century. (In some respects he's correct, but it needn't be made obvious.....) As for research, if it's a big-ticket item, I will have already checked it out with Consumer and on the Internet and with any friends who've bought one. So I won't be starting from complete ignorance & should have some intelligent questions to ask. But there are always the impulse buys - and that's where a good salesperson wins every time. I can still be talked into buying something I'd never planned for by someone who complies with the above requirements and can convince me that they have my best interests at heart. Taking an interest in the customer's needs as an individual wins every time... P.S. A shop,eh? Go Metla....	Laura (43)
220826	2004-03-07 05:35:00	We had just returned from a camping holiday in Europe where we'd used front loading washing machines everywhere, when our washing machine here in ChCh packed a sad. It was terminal, so we went to buy a new one. After looking around at all brands, we came upon some front loading ones. They were half the price of the top loading ones. A saleman came up and asked if he could help. I said "Yes, we'd like to know why these frontloading washing machines are half the price of top loading ones?". He scratched his chin and looked thoughtful for a minute, then said: "Perhaps it's because they're driers". A witty, intelligent salesman (is that an oxymoron?). Needless to say, he kept us in fits as he sold us a machine. That's what you need: to have fun while they're getting your money.	TideMan (4279)
220827	2004-03-07 06:19:00	hi ya, first up i think for me is shop appearance, if the shop is nice bright and has plenty of space its inviting . 2nd would be the veiw of salespeople actually in the shop Working . . . . . . nothing worse seeing a salesperson reading a mag or sitting with feet up . 3rd someone that greets you when you come in the door? but not in ya face all the time . 4th someone interested in what you are actually after, and may actually know the product, willing to talk about items on sale or not on sale, not just after a quick sale . can compare similar items and still friendly when you leave with out a sale . someone not just wanting the job done and back to doing nothing . and the after hours service . or warranty service availablity is also helpful . things i have learnt, doesnt matter what the product is, but a happy helpful person who will go out of their way to find or supply an item or something to be done . goes a long way and people will come back . hard work pays off, politeness is a must and service with a smile, or a warm happy voice on the phone never misses . another one is the Customer is always right! no matter what . and if you stuffed it up : putting it right counts bigtime . i dont get the chance to shop like i used to, but find i now avoid places where the service sux's doesnt matter what the product is, i will source another shop or company who sells the same or similar product, price is not always the draw card . Reputation's stick like mud, once it is made . Once its bad its a uphill battle to rectify that, We know from experience thanxs to the previous owners of the business we are in . constant uphill battle, and to all those know it all's even i have caught people out with my little amount of Computer knowledge, (even the camera lady) i take nothing as gospel usually unless i ask on here or someone i trust (online) oh well speel over . :D beetle	beetle (243)
220828	2004-03-07 06:29:00	I hate salespeople that judge you on your appearance. I recently went to an appliance shop on a Saturday morning, dressed as I normally do for a relaxed weekend, with family in tow. Was looking for a basic cell phone, nothing expensive. Given our appearance the young bloke judged our financial position and intelligence and made the most patronising spiel about the phones. He obviously thought we had no idea about them. We had a cell phone when he was in nappies, but hadn't had one for some years. Needless to say, he didn't get our money.	wotz (335)
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