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Thread ID: 43288 2004-03-09 21:56:00 D-Link Modem problems Scouse (83) Press F1
Post ID Timestamp Content User
221310 2004-03-09 21:56:00 Hi Folks
Using a D-Link DFM-560E external modem with OE6 on XP Pro.
Of recent times an attempt to go on line gets a message that "modem cannot be found. May not have been switched off properly or not connected, etc." Two-three-even five - attempts and somehow the
sytem finds the modem. Though on a couple of occasion I have had to restart the system. All wiring checked and okay, system tells me that the modem is working well - and it does, occasionally. Any ideas?
Scouse (83)
221311 2004-03-09 22:11:00 Sounds more like a cable, power or port problem.

If the modem is not powered up, you may often need to retart the PC, as sometimes Windows deactivates the port.

If the serial cable or port is intermittent, then that will cause a modem not found message as well.

The DFM-560E is a very reliable modem usually
godfather (25)
221312 2004-03-09 22:25:00 Hi GF Appreciate your response. Modem sits a shows its poer light all the time. The various cables look to be in good physical condition and plug ends are a good fit etc. How can I check the serial cable or port intermittent question? Thanks Scouse (83)
221313 2004-03-09 22:39:00 I'm having trouble with a Dlink 504 dsl modem too. It just stops working and needs to be reset. wotz (335)
221314 2004-03-12 02:03:00 I also had probems with the D-Link modem & it went in the bin where it belongs ;) Mzee (158)
221315 2004-03-12 02:39:00 Hi mzee.
Care to enlarge on your comment? D-Link modem & it went in the bin where it belongs Reasons?
See comment of Grandfather earlier.... The DFM-560E is a very reliable modem usually Thanks
Scouse (83)
221316 2004-03-12 02:44:00 The D-Link external hardware modems that Scouse is referring to are of very good quality .

That you chose to dump one of them, Mzee, does not reflect my experience with many hundred of them . Its more likely to be a computer side problem, unless physical damage (lightning or EPR damage) has occured to the modem .

I used to buy them 100 at a time for use in stand alone commercial comms situations and they are all still going today .
godfather (25)
221317 2004-03-12 03:23:00 What other things do you have running on the PC while you are trying to dial up??

Sadly windows puts a very low priority on the serial port and it is not un-common on lower speced PCs to have time-out issues.

Perhapes someone can point you to how to change the serial port timeouts etc. and see if that fixes your problem.

Also check the obvious that you are using hardware handshaking etc...
ugh1 (4204)
221318 2004-03-12 07:50:00 Scouse, how old is the modem? Have you given D-Link a call about it? Maybe the powerpack is on the way out? Susan B (19)
221319 2004-03-12 21:15:00 H Folks Thanks Susan. It would be at least two years old. I'm hoping to borrow a similar model next week to try it on my system. If that works okay I may well then commit mine to the deep. Thanks all. Scouse (83)
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