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| Thread ID: 43470 | 2004-03-16 01:57:00 | paradise adsl | floyds (3095) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 222835 | 2004-03-16 01:57:00 | has anyone change from jetstart to one of the new plans on telecom through paradise? is this even possible and was it difficult? |
floyds (3095) | ||
| 222836 | 2004-03-16 05:07:00 | Ring up paradise helpdesk and ask them if they support the new plans. Then get them to change you over to them at your next billing cycle. Then you'll have to confirm those details to telecom I'd imagine. | PoWa (203) | ||
| 222837 | 2004-03-16 05:19:00 | AFAIK Paradise will handle all from their end. If you can get the Paradise/Telstra cable, give it serious consideration. 2MB download and 512MB upload. If you bundle it with phone and TV it looks even better. Cheers Murray P |
Murray P (44) | ||
| 222838 | 2004-03-16 05:22:00 | I have, and it isn't difficult, just messy, especially if you get a Paradise staff member on their first day as I did! I first got the details from Paradise about what to do, and how much they would charge. They told me to get Telecom to change me over first, and then get back to them when that took place. I then rang Telecom and they changed me over to the 3Gb plan - but only on their records... They are incapable of making the actual change until my billing cycle begins again - on the 20th of the month. Now, if I check my usage with Telecom it shows up as Jetstart until 19th March and then Jetstream 3 Gig from 20 March (or something similar). When that swaps over, I have to get back to Paradise (another humungous wait on the phone) and ask them to change me over from $30 month unlimited to $20 month 3Gb... Then, surprise, surprise, they will not change that over until the end of THEIR billing cycle. So I will be paying them $30 per month for the first half of my usage of the new Telecom plan even though I should only be paying them $20 per month... Just be patient, and don't take it out on the poor call centre staff if you feel frustrated. Of course, all of this is to happen in the future, starting on 20 March! I don't know if it is actually going to work!!!! John |
John H (8) | ||
| 222839 | 2004-03-16 05:47:00 | Paradise told me they can change immediately - only Telecom has to wait until the end of billing periods. soooooooo who knows. I will find out soon as I just requested the change with Telecom today | wotz (335) | ||
| 222840 | 2004-03-16 05:54:00 | Paradise terms and conditions, like Telecoms, say that changes will be billed as per the billing cycle. Physicaly (read electrinicaly) it can be done as soon as. I reakon they must divy up the proceeds for each companies bean counter's social funds or maybe the CEO's bonus packages :D Cheers Murray P |
Murray P (44) | ||
| 222841 | 2004-03-16 12:25:00 | I have been with Paradise for many years, now, but have only fairly recently realised that they charge $20/28 days on top of Telecom ADSL rate whereas many other ISPs charge $10/mth. Think I might change sometime! |
linw (53) | ||
| 222842 | 2004-03-16 19:58:00 | What is the data cap for the ones that charge $10? Cheers Murray P |
Murray P (44) | ||
| 222843 | 2004-03-16 20:43:00 | > What is the data cap for the ones that charge $10? It varies on Orcon - they charge just $10 for most of their (home) plans. www.orcon.co.nz www.orcon.co.nz |
Susan B (19) | ||
| 222844 | 2004-03-16 23:19:00 | Hmm. Looks like the best for $10 is 2GB against 10GB but that applies to a $60 Telecom fee for 265k rather than 128k. Apples to oranges. Cheers Murray P |
Murray P (44) | ||
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