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| Thread ID: 43466 | 2004-03-15 22:40:00 | Can't get my mail- MSOE.DLL cannot be loaded | Laura (43) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 222750 | 2004-03-15 22:40:00 | The message reads like this: Outlook Express could not be started because MSOE.DLL could not be loaded. And to save any confusion, I should say that I first mentioned this problem at the tail of another question I posted yesterday ( UMSD Tools 2.33) - so don't be puzzled if I refer to that. This new problem needs a more apt title. I have Win98SE running Outlook Express 6 with Internet Explorer 6. This is what I have already done: Run Spybot & Ad-aware. Run Disk Cleanup Tried to run ScanDisk, but it wouldn't finish - although I had disabled AVG & ZoneAlarm. Googled my head off. Hours later I had found out that MSOE.DLL is " a file that contains email functions used by Outlook Express" (Sort of obvious) and there was a site from which I could download it . So I did. But it is still sitting unzipped until you experts tell me whether it's any use to me...and if so, what do I do with it? MS Knowledge Base gave me several options for WHY this message arrives. (It's apparently not unusual). I could exclude those relating to upgrades which hadn't worked for various reasons, as my own upgrade to Ver.6 was months ago with no problems (A tech did it, not me) By now I'm pretty sure my dll loss/misplacement relates to accidentally unticking Address Book in Windows Setup (I meant to untick Accessories & my finger slipped. Comes of trying to do things when too tired - again) One part of my brain says I'm probably going to have to find the CD & re-install Outlook Express & then upgrade from the 5.5 on the CD etc) but I'm hoping someone will have a better idea. Not feeling very brave at the moment... And can I do anything with this msoe.dll I've downloaded? It IS the correct one & I do have Winzip - just never used it yet. What do the experts think? (And for you, Jen C - thanks for your repy on the other thread. This will answer some of your questions - and I'd worked out & solved the WinPopup mystery while delving in the innards in between Googling. Umsd was also easily banished.) |
Laura (43) | ||
| 222751 | 2004-03-15 23:02:00 | First of all, well done Laura for doing some google investigation work yourself beforehand on the problem :). Learning how to at least start troubleshooting things yourself goes along way in learning more about your computer. The address book issue is certainly one cause of that problem. Have you tried to reinstall the address book by going back to add/remove > Windows Setup and putting a tick back beside it? Another option is to repair IE/OE via Add/Remove. See here (support.microsoft.com) for instructions. |
Jen C (20) | ||
| 222752 | 2004-03-15 23:34:00 | May I suggest that you backup your Address Book and email folders prior to attempting a repair in case something goes wrong. | tommy (2826) | ||
| 222753 | 2004-03-16 00:06:00 | Reporting back.. So THAT'S where they hide the repair function! I knew there was such a thing,,, searched for it last night..but never thought of looking underneath Add/Remove. So you've taught me something else Jen, but sadly it didn't work (Just gave me duplicate new desktop & tray icons) The link you gave me said it might tell me a re-install was needed, but it merely asked me to restart. I noticed the repair tab includes an option to return to an earlier version, but I guess that would be no help if it needs the same dll in the same place? And yes I did re-tick Address book as soon as the penny dropped, but obviously 'twas too late by then. Any more ideas? What about my zipped dll -or could that make things worse? Tommy - thanks for the suggestion, but I'm new to back ups and need my hand held. Still, I guess it's time I learned. |
Laura (43) | ||
| 222754 | 2004-03-16 00:08:00 | Tommy - forgot to ask: How could I do a back-up when I can't open Outlook Express anyway? | Laura (43) | ||
| 222755 | 2004-03-16 00:56:00 | Here's (www.softwarepatch.com) a free program that will do it for you. | Pheonix (280) | ||
| 222756 | 2004-03-16 00:58:00 | Oh, and when clicking on the download button, you get a page of cartoons, just wait, the download box will appear. | Pheonix (280) | ||
| 222757 | 2004-03-16 01:11:00 | These errors can all occur if one or more *.dbx files in the current store folder are set as Read-only. Close OE and open the store folder in Windows Explorer. Select all files, then right-click on any one and select Properties. Uncheck the box for "Read only", leaving only the "archive" bit checked. This is for ME but might be worth a look support.microsoft.com Also this support.microsoft.com |
Jim B (153) | ||
| 222758 | 2004-03-16 01:24:00 | Thanks, Phoenix, just nipped in and downloaded a copy! | linw (53) | ||
| 222759 | 2004-03-16 02:16:00 | Hey Pheonix - your freebie backup looks like a real cutie. I've got it set up OK ( I think) but am stuck on how to open it Got to the point where it asks me to select a backup file to open it to (currently sitting in Programmes) & my brain runs out at that point. It's already listed itself on the left greyed - in Explore, but doesn't seem to want to go there.Tells me to either choose a file or create one from Tools. What am I doing wrong to get nothing but pings from whatever I click? But it looks promising if only I can get it finished. Polish up your halo... And Jim B - I'm going to check out your links next. Thanks for the suggestions.. |
Laura (43) | ||
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