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| Thread ID: 43629 | 2004-03-21 10:29:00 | BEWARE: Telecoms New Jetstream Surf plans | Odin (227) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 224194 | 2004-03-23 11:52:00 | >Their prices are pretty much line-ball with anything else on the market. :^O :^O :^O |
mikebartnz (21) | ||
| 224195 | 2004-03-24 00:24:00 | I signed up with Telstra over a year ago on their phone, TV and 256k internet deal. The installation service was prompt and professionally done. Never had a single problem with them, internet is never slow and even playing online games and downloading service packs I have never come close to the 10GB cap. I rent their modem and purchased my own router, but I see you can now purchase a linksys cable modem/router unit that is certified for the Telstra network, which may be worthwhile if you are going to be connected for a few years. Personally I'm glad I don't have to deal with Telecom, I just wish the Telstra network was expanded to be available to a greater number of NZer's | Sb0h (3744) | ||
| 224196 | 2004-03-24 06:25:00 | Well bugger me, I was so busy being polite to you aroc I completely missed the middle of your message: > You obviously haven't had experience in changing to the new > Jetstream plans, or being overcharged for usage, or being stuffed > round on various other matters. > So in short BillyT you can't comment on things you haven't had > experience in. Yes, I have changed Jetstream plans aroc , and I've been over charged on toll accounts when offered discounts were not applied, I've had phone lines go down, and as mentioned earlier in this thread, my Jetstream card at the local exchange went on the fritz. Worst of all, I had my company left out of the White and Yellow pages one year. Telecom have refunded overpayments, offered additional credits, repaired breakdowns promptly and courteously, and gave me (limited) nationwide advertising to compensate for the White/Yellow pages error. So you see aroc, not only am I competent to comment on both sides of the service argument, my way of treating the people who handle my complaints brings results beyond reasonable expectations, and not just with Telecom. I have had a new car completely replaced after 15 months because of unsatisfactory build quality, a new printer from Canon after the warranty expired, a replacement computer one week before the end of a 3 year warranty, a new Nokia router after a recall upgrade went haywire, a new Fluke 80i-110s current probe two years after the warranty expired (look up the current retail price) and a watch replaced by the manufacturer two years outside the warranty period because of unreliable timekeeping. I never asked for any of those things, I just politely explained the problems, then asked them how they could help me. That is by no means a full list BTW, it is just selected highlights. The swathe of problems that we all encounter are so much easier to cope with when we don't let ego or aggravation get out of hand. There is too much bashing of service providers, and having spent many years providing face to face service to customers, some of whom personalised their aggravation to the extent of offering physical violence, I am very well qualified to comment. Post your positive experiences here.............................................. Cheers Billy 8-{) :| |
Billy T (70) | ||
| 224197 | 2004-03-24 12:19:00 | I rent their modem and purchased my own router, > but I see you can now purchase a linksys cable > modem/router unit that is certified for the Telstra > network, This sounds interesting. Who else is using Linksys and where from. Cheers Tony |
TonyF (246) | ||
| 224198 | 2004-03-24 13:39:00 | >I have found their staff unfailingly helpful and cooperative I would totaly agree after waiting about 20 min to get serviced. :D |
mikebartnz (21) | ||
| 224199 | 2004-03-24 13:44:00 | > of *organ* envy, Sorry Billy T but what organ are you talking about. |
mikebartnz (21) | ||
| 224200 | 2004-03-25 01:51:00 | > > Can't wait till it hits the news . You are right it now has hit the news ;) From Computerworld ( . co . nz/news . nsf/UNID/06CF1F59FC625A38CC256E61001777B2?OpenDocument" target="_blank">computerworld . co . nz) Thursday, 25 March, 2004 Billing cycle blues for JetStream customers Paul Brislen, Auckland Telecom customers forced to wait up to a month for connection to the new JetStream services are up in arms about their treatment . Users who are switching from one type of JetStream broadband product to another have been told they will have to wait to the end of the Telecom billing cycle before their new service will begin, however several have been forced to wait much longer because of internal issues within Telecom . One member of the DSL mailing list ( . unixathome . org/adsl/archives/2004_03/" target="_blank">www . unixathome . org) says he was bounced backwards and forward from his ISP, Maxnet, and Telecom when trying to change his account from a JetStream Starter to JetStream Surf . "Upon the morning of the 15th, I found that I had no internet access . My [JetStream Starter] account would not authenticate, and neither would my new JetStream Surf account" . The user, who signed his email "J", spent several hours calling both Maxnet and Telecom to try to determine why his new account was not active on the 15th of the month, as he'd been promised . After talking to the helpdesks of Telecom, Xtra and Maxnet, he was eventually put through to the JetStream team . "Upon an answer at JetStream tech support, I quickly learned that no, my account had not been changed over, and that I had to wait until the 12th of April, my next billing date" . Several other customers have also expressed their outrage at the delay and at the badgering they feel they've received from Telecom when they point out they're not Xtra customers or users of Telecom's toll service . One user called Telecom to ask to change from JetStream Starter to JetStream Surf 10GB . He says the sales representative insisted he should change to Telecom for tolls . "It took at least five minutes for the rep to get the idea that I didn't want to change . " He says he was eventually signed up, but for the wrong JetStream Surf account . "A day later I checked my usage and noticed my next plan was set to go to JetStream Home, which I did not want . So again I call up, get barraged about moving to Telecom for tolls, then they say they have corrected my plan to be JetStream Surf 256k 10GB . "Another day later, I checked my usage and it tells me my plan is going to change to JetStream Surf 3GB this time . Called up, moaned and got it fixed . " Xtra spokeswoman Anna Martin says customers are warned before signing up that the changes won't take effect until their billing cycle turns over, typically up to a month later . Martin also says Telecom is currently reviewing its billing software and may replace the system although she wouldn't comment on how long that would take . |
stu140103 (137) | ||
| 224201 | 2004-03-25 21:04:00 | Aw Jeeze Mike :8} Do I have to spell it out? This is a family forum . Try qfojt envy, but you will have to decode it . Look carefully, then take one step back . :D Cheers Billy 8-{) :| |
Billy T (70) | ||
| 224202 | 2004-03-26 06:29:00 | > Try qfojt envy, but you will have to decode it . :O Ah easy to decode :^O +1 letter . Well odin you can slap yourself on the back, they are being well punished ( . pcworld . co . nz/thread . jsp?forum=1&thread=45673" target="_blank">pressf1 . pcworld . co . nz) for their heinous crimes . :^O I notice BillyT that you have had numerous problems with telecon . Now is it a coincidence that you have so many problems, or is their an underlying motive for poor service . I'm betting if you hadn't complained they would have happily left things as they were . I'm betting there are good odds that only 1/10 people will complain and the other 9/10 people will simply accept inferior service as a fact of life, and telecon can simply pocket the money . Now BillyT, if telecon provide such a good service for the general population, why are they being taken to court for the things they do? I think the evidence speaks for itself . [b]FAMILY FORUM!, FAMILY FORUM!!, FAMILY FORUM!!! /rant[b] |
PoWa (203) | ||
| 224203 | 2004-04-04 23:55:00 | Morning all (particularly TonyF). I am happy to report that we are now "always on" and the phoneline is just for making/taking phone calls. The lovely chap from Telstra turned up as arranged at 10.30 on Saturday, spent less than 30 mins doing the business and we have been running at 100mbps ever since. Boy, the difference is amazing. So, for those of you still umming and ahhing out there - if you can afford it, go for it. I can see us changing our plan from the 1GB cap to 5GB fairly soon, though... :-) | karent (5222) | ||
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