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| Thread ID: 43629 | 2004-03-21 10:29:00 | BEWARE: Telecoms New Jetstream Surf plans | Odin (227) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 224184 | 2004-03-22 06:14:00 | So if we get bad service or overcharged then its our fault because we may not like the fact? Thats your logic? |
metla (154) | ||
| 224185 | 2004-03-22 06:18:00 | Well, sorta OT but telecom bashing. While my dad was fishing his phone fell in the water, didnt even submerge, and only for about 5 secs. Well his phone basically died and told him it required servicing. Kyocera 2135. So my mum gives my dad her phone and asks telelcom to divert all calls from his number to my mums number, and somewhere in this process call diverting was put on my mums phone to divert to my dads phone. So its one big loop that ends in diddit diddidit ddididit etc. So mum calls up telecom and tells telcom guy it goes didididit, funnily enough the operator has a sense of humour (my mum actually went "didididit" and asked how it went again. But they said to go hash 91 send and it should be all sweet and it is. So good on telecom for fixing your prob :) |
MrBeef (342) | ||
| 224186 | 2004-03-22 08:13:00 | > So if we get bad service or overcharged then its our > fault because we may not like the fact? > > Thats your logic? Nope, go back and read again Metla If they bugger it up, you approach nicely and treat them like you would like to be treated, and maybe they will go the extra mile for you . The voice of the *evil empire* on the end of the phone is just another person like you, working for a living and not partaking of Telecom's profits . They are far more likely to identify with you than with their masters, if you give them half a chance . They have some discretionary powers, so give them a reason to exercise them on your behalf and don't end up as their lunchroom "jerk of the week" who talked himself out of a refund . Cheers Billy 8-{) :| |
Billy T (70) | ||
| 224187 | 2004-03-22 08:15:00 | > So if we get bad service or overcharged then its our fault because we may not like the fact? > Thats your logic? Well I've always questioned BillyT's logic. Never makes any sense whatsoever. Who cares if you've always had good service from telecom. You obviously haven't had experience in changing to the new Jetstream plans, or being overcharged for usage, or being stuffed round on various other matters. So in short BillyT you can't comment on things you haven't had experience in. Anyway this thread isn't about "forum god" BillyT, its about bashing Telecom. Continue... |
aroc (3256) | ||
| 224188 | 2004-03-22 08:54:00 | Funnily enough, I have just sent an email to Telecom because - (1) When changing from Jetstream Starter to Jetstream 1 GB I got an email from "Jimmy" to say changeover would be 19.03.04. (2) On 20.03.04. I checked an no change so rang and spoke to "Daniel" who said it did not take effect until midnight 20.03.04. ie from 21.03.04. That is what happened. (3) Just checked the usage meter and guess what - it runs from 19.03.04. No big deal - but it does pay to check your billing cycle and get it confirmed ! I have emailed Telecom like I said and I am confident that they will put it right. Everyone makes mistakes, especially in a big organisation. I agree with Billy and Growly ! Misty :) :) |
Misty (368) | ||
| 224189 | 2004-03-22 10:02:00 | I have to agree with billyT . I've been in retail and a CSR and I have to say the three Ps are so true . I have been in situations where the customer(s) have been so arrogant and abusive that they've talked themselves out of getting discounts an in some cases freebies . Although you can't do "everything" and we don't know everything . Nor will we correct customer stupidity . :) |
zminos (5010) | ||
| 224190 | 2004-03-22 22:05:00 | hmm i dont think we should be telecom bashing, we should be idiot goverment bashing for selling off all the state assets and the complaining that whoever they sold it to isnt running it the way they thought they should have. I defenitly dont like telecom, but i must admit they own the lines and dont really have to do anything they dont want to do. So i guess if we keep on harassing them then something might just change. :) | Budda (2736) | ||
| 224191 | 2004-03-22 22:17:00 | > I have been in situations where the customer(s) have > been so arrogant and abusive that they've talked > themselves out of getting discounts an in some cases > freebies. I do all my ranting and raving before I make the call, swearing and hopping up and down, lord knows what the neighbours must think when they hear a string of descriptive nouns echoing from my windows ;-) When I call I am always polite and try to remain in a calm voice, after all the the operators don't deserve any abuse they are only doing thier job and don't have any say as to the policies or practises of the company they work for, hence i get all the abuse out of my system before I have to talk to them. I have dealt with irate customers before so I know what it is like to be on the receiving end when you actually have no say in the matter. :D |
Odin (227) | ||
| 224192 | 2004-03-23 03:50:00 | C'mon aroc, cheer up old man! Don't let another silly old thread about Telecom ruin your day. :D What's with you anyway? If you don't like my posts, don't read them, it will save you endless angst and probably extend your unhappy life a little. If you can't be nice to people and tolerant of the views, experiences, and beliefs of others, perhaps you need to spend a little time with people less fortunate than you. Then you might truly appreciate how petty your irritation and anger really is. It takes so much more effort and adrenaline to be nasty to people than it does to be nice (which is in part a theme in my advice regarding dispute resolution from the consumers' standpoint) so why not go someplace else and find something pleasant to do that you can really enjoy? There's no sense in hanging around here if you are going to be upset all the time, and I don't plan to go anywhere else in the foreseeable future. Live and let live :| Cheers Billy 8-{) :) |
Billy T (70) | ||
| 224193 | 2004-03-23 11:50:00 | Not surprising at all. Whenever there is a change of plan (or some other matter) there will be big confusion within Telecom. One has to phone them a couple of times just to put things right. Especially when Xtra comes into the picture which makes the confusion deeper and bigger! It seems that Xtra and Telecom cannot communicate properly. Personally, I've encountered several incidences of this sort. It's rather simple and straight forward to me but definitely not to Telecom and Xtra. Maybe, there are too many red tapes within their organisation which confuse themselves! | bk T (215) | ||
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