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| Thread ID: 43863 | 2004-03-29 12:10:00 | Getting Telstra Hispeed cable | TonyF (246) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 225870 | 2004-03-29 12:10:00 | Being interested in Telstra Hispeed cable, I phoned them up to find out about connection. The help desk chap, when given my address, looked up a data base and said "Access not possible". I was astonished, as the immediate neighbours are connected and from my front window I can gaze at the pole across the road from our driveway which carries the cables. They have arranged for someone in the next week or so to come and have a look. In the meantime, has anyone encountered this ? Any ideas on why no access ? It seems they have checked every street in their cable areas for possible access. Cheers T |
TonyF (246) | ||
| 225871 | 2004-03-29 13:10:00 | Hopefully you will find that thier information is incorrect . When they hooked mine up some years ago, they just ran a cable from the nearest pole across the street, as you would expect . Have a look at the pole to check that it's not the end of a run and/or a private extension from down the street (ie, someone paid a bundle to get it on) . Do you know who the contractors are? Sometimes it pays to talk to someone on the physical teck side . Cheers Murray P |
Murray P (44) | ||
| 225872 | 2004-03-29 22:07:00 | When you look at the pole with Telstra connections, can you get a line to your house without crossing your neighbors property, if you can't then you can't have telstra, its some air trespassing law. also if it is crossing a road have a look at the wires coming a cross the road already. find the wire without any shielding, the telstra cable needs to be 600mm below this, but it must also be no lower than 5.5 metres from the road. if not you won't get it installed. I know all this because I had an awful problem with telstra a few months ago. They don't tell you they can't install it till they come around to do it. Needless to say I now have Telecom and Sky. | Pacifier (2821) | ||
| 225873 | 2004-03-29 22:34:00 | If you have a phone line in it should be no problem getting the ph/coaxial cable in . Routing/access problems are usually easily overcome with the application of $$ although it can get messy . In the past I've found Telstra/Saturn pretty good when setting up new connections/services to properties . As above a word in the right ear(s) along with some prior info on what other services are in the immediate neghbourhood, helps a great deal . Cheers Murray |
Murray P (44) | ||
| 225874 | 2004-03-30 01:42:00 | Maybe it comes down to the Telstra part not being interested in the domestic customer any more. Saturn was but when they were taken over the business side was all that was pushed and the home user ignored.. | paulw (1826) | ||
| 225875 | 2004-03-30 03:18:00 | the telstra cable needs to be 600mm below > this, but it must also be no lower than 5.5 metres > from the road. Thanks Pacifier. I think the phone lines in our street might be difficult, but we will see. Maybe I'll stick to dialup until the loop unbundling matter gets resolved. But 2 Mbs for the same price as Telecom's 256k is interesting........ |
TonyF (246) | ||
| 225876 | 2004-03-30 05:43:00 | This happened to me when the were Saturn. Because I lived it a unit (the front one of 9) the wouldn't hook me up. The theory being that if they couldn't do all 9 units they wouldn't do any. The pole was right outside my place - on my side of the road, but it was a definite NO. Telecom have had my custom ever since. |
POTUS (5276) | ||
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