Forum Home
Press F1
Thread ID: 44505	2004-04-21 04:36:00	Xtra Mail IS having Problems	aronking (2294)	Press F1

Post ID	Timestamp	Content	User
230890	2004-04-21 04:36:00	Just been advised that Xtra mail is having problems. Xtra mailboxes may not be receiving emails sent to them for some time as the system is being overloaded. (Apparently this has been going on for a few days.) They are only advising customers if they ring the help desk. When asked why the Network Status has not been updated - I did not get a response! Just to let everyone know.	aronking (2294)
230891	2004-04-26 23:54:00	here is some news on this . From NZ Herald ( . nzherald . co . nz/storydisplay . cfm?storyID=3562803&thesection=business&thesubsection=technology&thesecondsubsection=information" target="_blank">www . nzherald . co . nz) Xtra traffic problems rebounding 27 . 04 . 2004 By JUHA SAARINEN Xtra's email woes have affected other internet providers who complain that thousands of email messages from their customers destined for Xtra subscribers have been delayed, causing a bigger load on their own servers . The delays continued yesterday, with internet provider Maxnet's network operations manager, Alastair Johnson, saying its customers were experiencing delays of several hours trying to send messages to Xtra's network . Xtra is the country's biggest internet provider . Spokeswoman Katrina King said the reason for the delays was heavy traffic loads on the network . She said it was "linked to the significant volume of spam currently in the network", and that Xtra was sorting it out by installing new servers to increase its mail capacity . Customers have complained for days of delays in receiving email . Publisher Tony Dominey said Xtra subscribers to his daily email newsletter Travel Today experienced long delays three times last week . A Wellington-based network manager blamed Xtra's policy of not accepting more than two connections from sending servers . King confirmed the policy, saying "the non-acceptance of more than two simultaneous connections per IP [internet protocol] address is a standard business rule for Xtra" . At present Xtra was intermittently restricting the number of mail connections to protect the integrity of the total mail capacity . Whangarei internet provider Igrin also reported problems, with messages "taking anywhere from 20 seconds to one hour to get through", said its systems administrator, Simon Byrnand . Xtra's network status indicator said an "unscheduled event" at midday yesterday affected connections nationwide and the receiving and sending of email was affected . In Dunedin, scarfies . net owner Dan Clark said a fellow internet provider had 50,000 messages queued up on his mail servers, waiting for delivery . Peter Mott, who runs internet provider 2day . com in Auckland, said "this is definitely affecting business", citing an increased number of "trouble-tickets" raised by his customers who had had delays in sending mail to Xtra . King said the mail problems were intermittent so not all customers would have been caught up in delivery delays . "No customer should be losing mail . Either it will get through or they will be notified by a bounce-back message if it hasn't," she said . Xtra was unable to say when the servers would be upgraded . "We're working very hard on this and did increase capacity through additional server installation at the weekend . But we have identified a need for further capacity and we're working on creating this . "	stu120404 (268)
230892	2004-04-27 00:04:00	Yep, some of my emails to Xtra people are not getting through. Have been receiving "warning" messages from Xtra informing me of the following: Deferred: Connection timed out with mta.xtra.co.nz. Warning: message still undelivered after 4 hours Will keep trying until message is 5 days old So, all you Xtra people expecting emails from me - it's not my fault the mail isn't getting through!!! :D	Susan B (19)
230893	2004-04-27 00:35:00	ditto	Jester (13)
230894	2004-04-27 20:46:00	That is not the only problem Xtra are having.	mikebartnz (21)
230895	2004-04-27 23:34:00	Ha Mum so thats your excuse mine arnt getting through???? :p but yeah im getting same as well, but i also get mailwasher saying new mail when its the same email? and ive suposedly deleted it already ???? beetle	beetle (243)
230896	2004-04-27 23:39:00	> but yeah im getting same as well, but i also get > mailwasher saying new mail when its the same email? > and ive suposedly deleted it already ???? You have to reload the mail :)	stu120404 (268)
230897	2004-04-27 23:41:00	What???? Reload what mail? Lost me Stu. Mailwasher has already deleted it once and it pops up again i mean, exactly same mail. same time every thing. beetle	beetle (243)
230898	2004-04-29 04:32:00	What is really annoying is that Xtra was aware of these problems at least from 14 April 2004 and yet they did not let their customers know that there was a problem. Instead they conveyed a false hope to the customers by not listing this in the Network Status. I wonder if this amounts to deception? Any comments? Surely the inability to receive emails immediately (or delays of upto 6 hours) is not satisfactory performance - or are Xtra really trying to convey that its customers should expect this level of delays as being normal?	aronking (2294)
1