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Thread ID: 44537 2004-04-22 05:59:00 Norton Antivirus 2003 query??? Ladybug (3129) Press F1
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231144 2004-04-22 05:59:00 Hi - I have Nortons antivirus 2003 and Windows XP home.

I had Nortons av 2002 on the machine when bought and when that expired rather than subscribe over the internet I went back to the computer shop where i bought the computer and bought another nortons av 2003 disk and installed.

Here is my question -

When I have my system status box up it tells me my subscription expires 30/10/04 but when I click on liveupdate then click on next to see available updates it tells me my subscription has expired.

I then click on skip to get updates and it tells me - thank you for using liveupdate. the floowing symantec products and components are now up to date BUT

the first 2 in the list have red crosses

these are Norton Internet Security URL updates and Norton Internet Security updates the rest have green ticks.

Then in the box below it says

LU1844 this product prevented liveupdate from updating it, check your subscription status for this product.

Can someone tell me in easy terms what all this means?????

Thanks

Bug :( 		Ladybug (3129)
231145 2004-04-22 06:04:00 Hello Ladybug :)

One question I forgot to ask you on yahoo messenger, how did you install NAV 2003? Did you uninstall nav 2002 first before you install nav 2003? Or did you just install nav 2003 over the top of nav 2002? 		stu120404 (268)
231146 2004-04-22 06:13:00 99.9% sure I uninstalled the 2002 first.

Hmmmmmm

I cant see it in my all programmes list.

:) Bug 		Ladybug (3129)
231147 2004-04-22 06:32:00 heres your answer from: . symantec . com/SUPPORT/sharedtech . nsf/7e7f15291a25d938882567e50048a048/b9cf5f07aa0121e288256d5f00811b4b?OpenDocument&src=bar_sch_nam" target="_blank">service1 . symantec . com

"LU1844" error when running LiveUpdate

Situation:
While running LiveUpdate, you see one of these messages:

-- "LU1844: This Product prevented LiveUpdate from updating it . Check your subscription status for this product . "

-- "LU1844: Coupled groups aborted with no abort text . "

-- "LU1844: While the virus definitions were being downloaded, an error occurred . Please try running LiveUpdate again later . "

-- "LU1844: The update list for this product is corrupted . "

Solution:
There are different solutions for different LU1844 error messages . Use the solution for your message:


"LU1844: This Product prevented LiveUpdate from updating it . Check your subscription status for this product . "--Use Solution 1 .

"LU1844: Coupled groups aborted with no abort text . "--Use Solution 1 .
"LU1844: While the virus definitions were being downloaded, an error occurred . Please try running LiveUpdate again later . "--Use Solution 2 .

"LU1844: The update list for this product is corrupted . " or any message not listed here . --Use Solution 3 .


The solutions are in collapsed sections . Click an icon to either expand ( ) or collapse ( ) each section . (If you cannot expand a section, then read the document Cannot expand sections in a Symantec Knowledge Base document . )



Solution 1

Solution 1

Both of these messages:

"LU1844: This Product prevented LiveUpdate from updating it . Check your subscription status for this product . "
"LU1844: Coupled groups aborted with no abort text . "

indicate a subscription problem . If you are using Windows XP, follow the "Special instructions for Windows XP users" first .


Special instructions for Windows XP users
(If you are using Windows 98/Me/2000, skip to the General instructions section . )

Are you using Windows XP? Is the message, "LU1844: This Product prevented LiveUpdate from updating it . . . "?
If not,skip to the General instructions section .
If it is, this has now been fixed by a subscription program update . Follow these steps:
If you run LiveUpdate in Express Mode, change it to Interactive mode . For information and instructions, read How to change modes in LiveUpdate .
Run LiveUpdate again .
When you see the list of available updates, uncheck all boxes except this one:



Click Next and finish running LiveUpdate .
Restart the computer .
Run LiveUpdate again .
If you still see the error, go on to the next section .


General Instructions for all operating systems
Follow the instructions for your program to determine the status of your subscription .

Norton AntiVirus, Symantec AntiVirus for Palm, and Symantec AntiVirus for Handhelds
To determine your subscription status:
Double-click the Norton AntiVirus, Symantec AntiVirus for Palm, or Symantec AntiVirus for Handhelds icon on the Windows desktop .

If you do not see the program icon, click the Start button and then click Run . Type the following and then click OK:

nmain . exe


In the left pane of the program interface, select the "Status" option .
Your Subscription status is displayed next to "Virus Definition Service" on the lower half of the right pane .
If your subscription has expired, read the document How to renew your subscription services for more information .
If your subscription has not expired, go on to the "My subscription has not expired" section .

Norton Internet Security, Norton Personal Firewall, and Norton AntiSpam
To determine your subscription status:
Double-click the Norton Internet Security, Norton Personal Firewall, or Norton AntiSpam icon on the Windows desktop .

If you do not see the program icon, click the Start button and then click Run . Type the following and then click OK:

nmain . exe

In the left pane of the program interface, select the Subscription Service option to determine if your Subscription has expired .
If your subscription has expired, read the document How to renew your subscription services for more information .
If your subscription has not expired, go on to the "My subscription has not expired" section .

Norton SystemWorks
To determine your subscription status:
Double-click the Norton SystemWorks icon on the Windows desktop .

If you do not see the program icon, click the Start button and then click Run . Type the following and then click OK:

nmain . exe

In the left pane, select Norton AntiVirus and then click Status .
Your Subscription status displays next to "Virus Definition Service" on the lower half of the right pane .
If your subscription has expired, read the document How to renew your subscription services for more information .
If your subscription has not expired, go on to the "My subscription has not expired" section .


My subscription has not expired
If your subscription has not expired, this indicates-- with one exception--that your Norton or Symantec program files are damaged . You must uninstall and reinstall the software .

Special exception for Windows XP
The exception is if you are running Windows XP and you are using mode switching . If you are, before you continue, close all programs and restart your computer . Then run LiveUpdate again . In many cases, this will fix the problem . If it does not, you must uninstall and reinstall the software .

Uninstalling and reinstalling
Close all programs .
Follow the instructions that apply to your version of Windows:
Windows 98/2000: On the Windows desktop, click the Start button > Settings > Control Panel . In the Control Panel window, double-click Add/Remove Programs .
Windows Me: On the Windows desktop, click the Start button > Settings > Control Panel . In the Control Panel window, double-click Add/Remove Programs . (If you do not see the Add/Remove Programs icon, first click "view all Control Panel options . ")
Windows XP: On the Windows desktop, click the Start button > Control Panel . In the Control Panel window, double-click Add/Remove Programs . (If you do not see the Add/Remove Programs icon, in the left side of the window, first click "Switch to Classic View . ")

Click the first Norton or Symantec program installed, for example, Norton AntiVirus 2003 .


--------------------------------------------------------------------------------
Note: You may need to use the scroll bar to view the whole list .
--------------------------------------------------------------------------------

Click Add/Remove, Change/Remove, or Remove (this varies with the operating system) . Follow the prompts .
Repeat steps 3 and 4 until all Symantec or Norton programs have been uninstalled .
Repeat steps 3 and 4 for the programs "LiveReg (Symantec Corporation)" and "LiveUpdate (Symantec Corporation) . "
Restart the computer .
Follow the instructions that apply to your version of Windows:
In Windows 98/Me/2000, on the Windows desktop, double-click the My Computer icon .
In Windows XP, click the Start button > My Computer .
Do one of the following:
In Windows 98, click View > Options .
In Windows Me/2000/XP, click Tools > Folder Options .
Click the View tab .
Uncheck "Hide file extensions for known file types . "
Do one of the following:
In Windows 98, in the Advanced settings box, click "Show all files" under the "Hidden files" folder .
In Windows Me/2000/XP, uncheck "Hide protected operating system files" and click "Show hidden files and folders" under the "Hidden files" folder .
Click Yes if you see a warning dialog box .
Click Apply, and then click OK .
Follow the instructions that apply to your version of Windows:
In Windows 98/2000/Me, double-click the My Computer icon on the Widows desktop .
In Windows XP, click the Start button > My Computer .
Follow the instructions that apply to your version of Windows:
In Windows 98/Me, browse to and open the following folder:

C:\Windows\All Users\Application Data

In Windows 2000/XP, browse to and open the following folder:

C:\Documents and Settings\All Users\Application Data

Delete the Symantec folder .
Restart the computer .
Reinstall all your Symantec products from the original installation CD's or downloaded files . 		superOman (745)
231148 2004-04-22 09:02:00 WOW - Thanks superoman - thats given me some light reading!!

Much appreciated.

:) Bug 		Ladybug (3129)
231149 2004-04-22 11:20:00 You need to ring Symantec and renew your virus definitions (about $NZ45. brewer (4389)
231150 2004-04-22 11:27:00 > You need to ring Symantec and renew your virus
> definitions (about $NZ45.

Ladybug has all ready got a new subscription, which does not expire in till the 30/10/04 		stu120404 (268)
231151 2004-04-22 11:38:00 Oh yes. Good job you`re so pert. brewer (4389)
231152 2004-04-22 12:25:00 First of all it is best to install 2003 over 2002, 2003 will ask you if you wish to uninstall 2002, say yes and let it get on with it.

Avoid auto update, its a pain. Download the update file from Symantec and save it on your hard drive. Select the file with Windows Explorer & double click it. The update will take place. If there is any argument about subscrition, set the computer date back. Remember to set the correct date when you have finished. 		Mzee (158)
231153 2004-04-22 22:53:00 >Avoid auto update, its a pain. Download the update file from Symantec and save it on your hard drive

doing that all the time is a major pain. the update file is 3-4 meg compared to the live update 100k. also the manual update dosn't include the program updates. 		tweak'e (174)
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