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Thread ID: 44588	2004-04-23 19:35:00	Could not upgrade the file %1 from %2	Misty (368)	Press F1

Post ID	Timestamp	Content	User
231647	2004-04-23 19:35:00	When I boot up the machine I get the message "Windows could not upgrade the file %1 from %2". Have not noticed anything else amiss but have had the message a few times. Seems (but certainly far from certain) that it tied in with a Windows update. I am on Windows ME. What does the message signify and what can I do about it please ? Misty	Misty (368)
231648	2004-04-23 19:51:00	Update on problem - It may be tied in with something occuring (or rather not occuring !). I have checked for Windows updates and found a Critical update for IE6 Service Pack 1 (KB831167). It seems to download alright but after re-booting and going back to the update site, it shows as an update still to be done ! Am sure that I have been through this cycle already but this is the first time that I have specifically recorded the specs so as to be absolutely certain. Misty	Misty (368)
231649	2004-04-26 05:14:00	The error message indicates some confusion.;-) The "%1" and "%2" are supposed to be replaced by (probably) a filename, and a location before it's displayed. So not only can the system not install a file, it doesn't know which file, nor where it's supposed to come from. :O Perhaps a bump will stir someone's memory ...	Graham L (2)
231650	2004-04-26 13:04:00	Have you tried downloading the update from Microsoft and saving it onto your computer, instead of letting it install itself. Then manually install the update by double clicking on it. Rob ;\	Rob99 (151)
231651	2004-05-07 23:52:00	Hi Rob I have tried a manual download and that appeared successful, but then when I checked with the update site it still says that I need KB831167 . I have tried deleting the update and then re-installing - however again the same result . For weeks I have continued to have problems with KB831167 . On checking I am advised that it had downloaded "successfully" on five separate occasions by the M/S Update site . When I checked, however, to see what had downloaded then I was told again that I needed KB831167 . Have tried (and tried, and tried) very hard . What am I doing so wrong please ??? Misty :_|	Misty (368)
231652	2004-05-10 08:14:00	I am scared that the silence means that I should re-instal Windows ME ? I hope not because that seems a scary thing to do !! Misty :_|	Misty (368)
231653	2004-05-10 08:27:00	I am not sure how to turn auto update off in ME but if you can turn it off. Remember every now and then to check for updates manually. Just ignore when it tells you need that update as you know you have already installed it. Rob ;\	Rob99 (151)
231654	2004-05-10 08:36:00	Yes, Rob I suppose that it could just be the M/S search that it faulty and my update is fine. There is a "remove" facility on the website. Misty :)	Misty (368)
231655	2004-05-10 09:37:00	there is some good info on windows update problems Here (www.infinisource.com)	johnboy (217)
231656	2004-05-24 08:30:00	I sent an email to M|S Contact Us and got this reply -- >>Hello Misty,> Thank you for contacting us at Microsoft . com . Windows Update may offer you the same update if the update you previously installed was re-published in Windows Update . Please uninstall and reinstall the update by following these steps: 1 . Open Control Panel from the Start menu (you may need to click Start, then Settings to see Control Panel) . 2 . Open "Add or Remove Programs" or "Add/Remove Programs" . 3 . Click the update in question, click "Remove" or "Add/Remove", and accept the default answers to uninstall the update . 4 . Restart your computer if prompted to do so . 5 . Go to Windows Update (http://windowsupdate . microsoft . com) and click "Scan for updates" . 6 . Install the update that you removed in the preceding steps . 7 . Restart your computer if prompted to do so . 8 . Go to Windows Update (http://windowsupdate . microsoft . com) and click "Scan for updates" . If the update is still offered after following the instructions above, please reply to this message and provide the following details: 1 . Exact version number of Windows . Right-click My Computer > Properties > Version . Or run Start > Run > cmd then type in ver . 2 . Exact version number of Internet Explorer . Open IE then click Help > About IE . Should you have further questions, feel free to write us back . Sincerely, Joey Microsoft . com Customer Support I tried what they suggested a few mins ago, which was very straightforward, but unfortunately it did not work so I will now go back to them with their Plan B . Misty :|	Misty (368)
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