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Thread ID: 132188	2013-05-09 23:28:00	Telstra going to Vodafone = even Crappier service	wainuitech (129)	PC World Chat

Post ID	Timestamp	Content	User
1340463	2013-05-09 23:28:00	Give me a friggin break :lol: They have gone from Bad to worse (if that's possible) . The monthly invoice for May has not yet shown up, its normally here by this time of the month . So call Telstra and obviously goes to Vodafone . Asked where's the May Invoice -- the response -- Your next scheduled invoice is in June Sir :confused: So what's happened to Mays invoice, which contains everything including extra cell charges ???? No idea sir (in an American accent) -:badpc: The last 3 are showing Feb, March, April . Whats the bet I get an overdue notice any day now :lol: Anyone see Fair-go the other Night - Vodafone got another griling about poor service .	wainuitech (129)
1340464	2013-05-09 23:40:00	Vodafail as it is known in Australia is loosing customers by the droves. HERE (www.computerworld.com.au)	B.M. (505)
1340465	2013-05-09 23:44:00	That's a shame. Helped setup a new 'clear' customer the other day, it was a real mess.	wratterus (105)
1340466	2013-05-10 00:05:00	Oh well, if Vodafone keep screwing up, they will destroy themselves. - And buying up another Telco to regain customers after it lost their own customers is not going to help them either as the customer will just move on. Vodafone are in a state of panic I think, I rang them on behalf of a client the other week to get their broadband plan changed, their response was "we will put you onto that plan, but only if you don't intend to leave Vodafone". My response was "change it or else we will leave Vodafone". They did change it lol :)	Iantech (16386)
1340467	2013-05-10 00:23:00	Your billing is still being handled by TCL people using TCL systems - hopefully once they integrate their systems it will be a better customer experience, I know first hand how irritating that situation is :( FWIW the Fair Go piece was about Wanaka which has a been taking a hammering with holidaymakers and large events congesting the network which results in poor service for locals and business - vodafone have since doubled their network capacity there and it's getting quadrupled next month - all planned prior to Fair Go sticking their oar in. And yes I am a VF employee :) After 7 years working for them and Telecom, I can tell you not all the malice is deserved (some definitely is though).	pablo d (15490)
1340468	2013-05-10 02:50:00	I got the TCL bill today in the mail for our ADSL service. I checked it 1 or 2 days online, no bill. The right amount thou .. got my BP/Caltex points too.	Nomad (952)
1340469	2013-05-10 02:57:00	Give them a chance, a merger of that size can't be an easy task. On the plus side they are brining all their CSR back to NZ, where Telstras was offshore somewhere.	Alex B (15479)
1340470	2013-05-10 03:11:00	You'd think they'd have figured out how to do it after they took on Ihug back in the day. Besides, Telecom did a demerger relatively successfully, why can't these guys?	Chilling_Silence (9)
1340471	2013-05-10 03:21:00	Give them a chance, a merger of that size can't be an easy task. On the plus side they are brining all their CSR back to NZ, where Telstras was offshore somewhere. Why should they have a chance ? the last two invoices were all Vodafail logoed / Printed. Simply saying the May invoice doesn't exist or the next one is in June is not good enough unless they are going to give us a months free. As I said wouldn't be at all surprised if I get an overdue notice, then when you ring up to complain about not getting the invoice they make up all sorts of crap excuses as if its the customers fault. Last one they said I hadn't paid a certain amount, yet I had two weeks prior, and the excuse they gave was it hadn't been processed in the system yet.	wainuitech (129)
1340472	2013-05-10 03:33:00	Well the Plot thickens :D Thought Id try the self help voice activated options, went to account balances, according to Vodafone, I'm in credit By approx. 3/4 of what I should be owing :banana Wonder how long that will last ;)	wainuitech (129)
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