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| Thread ID: 45151 | 2004-05-11 22:14:00 | OT:how customer service should be | sandyb (3901) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 235870 | 2004-05-11 22:14:00 | I bought for my kids about two years ago a dolphin pocket cam. Not the best of cameras but awesome for the kids. Recently the usb cord went missing. I tried to get a replacement but all i got was you cant get one. As a last resort i emailed the company (taiwan). Unexpectedly i recieved an email back within 24 hrs offering to send me a replacemant free of charge. I offered to pay for postage or replacement costs but they insisted to replace it for no charge. They informed me it would arrive in seven to ten days. Three days later and here it is. Camera up and working again. Im sure it would of cost them more than what it would cost me to buy another. This is what i call customer service. Some stories do have happy endings. |
sandyb (3901) | ||
| 235871 | 2004-05-11 22:46:00 | Excellent, that's really nice to hear. Thanks for sharing it with us. :-) | Susan B (19) | ||
| 235872 | 2004-05-12 00:14:00 | I do notice that Asian countries (in general) provide much better customers (after sales) service than their counterparts in New Zealand. | bk T (215) | ||
| 235873 | 2004-05-12 09:25:00 | How nice it is to hear good news like that. That company would get my customer loyalty. | mikebartnz (21) | ||
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