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Thread ID: 45285	2004-05-17 06:38:00	Paradise dial-up not allowing messages to be sent.	write-click (2248)	Press F1

Post ID	Timestamp	Content	User
237106	2004-05-17 06:38:00	I have Paradise as my only ISP at home. I live in the country and have a dial-up access with a 56K modem. Speed is currently around 26kps (I know, it's shocking!) and over the past few weeks I have had trouble sending large files by email. I work for a newspaper and often send photos through to work from home. Most are only a few hundred KB and take only a few minutes to send. Recently I began getting a message to say my server had not responded within 60 seconds and did I want to try again. Unfortunately, the emails still weren't going through an hour later, so I rang Paradise. The guy was really helpful and told me to send them through webmail instead as there is a problem with Outlook (the email software I use). I did so, and it went through okay, although you have to attach each file separately and it takes ages. On the weekend I sent eight or nine photos through in one email using Outlook, with no trouble at all. Today, I had an editing project that was done in Word, using Track Changes. It ended up being 1.2MB and it wouldn't go through for love nor money! I tried sending it via webmail - it took around 25 minutes for the file to become attached, then when the guy tried to open the file, it was blank. I had to burn it onto disk and courier it in the end. I'm going to contact Paradise again, but has anyone else encountered this problem? I don't want to change ISPs because I have business cards, etc. printed, but it's getting really frustrating.	write-click (2248)
237107	2004-05-17 07:00:00	There have been other posts about this recently so you are not the only one. :-(	Susan B (19)
237108	2004-05-17 07:04:00	Change to Xtra. (I understand it doesn't help now and that it is my opinion and that others are going to flame me for it and that you may think it a waste of 7 seconds of your life to read this, but in the future, it might help)	Growly (6)
237109	2004-05-17 07:18:00	Thanks Susan and Growly. I tried searching under 'Paradise problems' but all the posts were back in 2003, so sorry for posting it again. Shows how hard it is to find a relevant post if it isn't headed in a particular way! I'd be keen to look at what others have to say if someone can point me in the right direction. I was with Xtra previously but got heaps of virus emails which is why I switched. I've heard they have improved, so I may consider getting their cheapest package - if they have a 10 hours for $10 type package it would be worth my while just for sending large files. I am a freelance journalist and photographer so am not keen on changing my email address again!	write-click (2248)
237110	2004-05-17 07:22:00	> I was with Xtra previously but got heaps of virus > emails which is why I switched. I've heard they have > improved, so I may consider getting their cheapest > package - if they have a 10 hours for $10 type > package it would be worth my while just for sending > large files. That plan is grossly overpriced. If you are in a rural area, you will connect to the exact same dial-up exchange with Xtra as you would with any other ISP. I regularly send and receive large files on Paradise with no problem. If you have a firewall on your machine such as ZoneAlarm, try disabling it and see if sending mail performance improves.	whiskeytangofoxtrot (438)
237111	2004-05-17 07:30:00	I just found another post that suggested changing the time out settings. It solved the person posting's problem, so fingers crossed. Yes, at one stage I had Xtra and Paradise but normally don't have problems with Paradise at all. I hope they aren't doing it to force people to get Broadband because we don't have that option!	write-click (2248)
237112	2004-05-17 07:48:00	Just one other suggestion, are you compressing ("zipping") the files before you send them? Jpeg images are usually quite highly compressed, however Word files will often compress to a fraction of their original size, which could save a bit of time and frustration! The other option would be if your work runs an FTP server, you could FTP the files to work which should be faster than email. _mike_	_mike_ (4814)
237113	2004-05-17 09:09:00	I did forget to mention earlier that e-mail isn't designed to be used as a file transfer medium. Attachments were a sort of ad hoc thing tacked onto the e-mail protocol. The entire architecture and protocols are designed around sending snippets of text. In fact the MIME encoding of an e-mail message generally increases the size of the file being attached by approximately 30%.	whiskeytangofoxtrot (438)
237114	2004-05-17 11:04:00	I have been encountering this problem with both Paradise and Clear since the middle of last year . I think I have had one successful image sent since about July 2003 . Eventually, I went and bought a pre-paid card for Quik from DSE and was able to send graphics of any size normally through Quik . However, it seems DSE no longer sell these cards (it's hideously expensive internet anyway) so I too will be looking for an ISP whose set-up is compatible with sending large files through Outlook or OE . However I do not want to sign up for a connection only to find that they too cannot send large image files . Any recommendations???	Blue Druid (4480)
237115	2004-05-17 11:20:00	> However I do not want to sign up for a connection > only to find that they too cannot send large image > files. Any recommendations??? Try disabling your firewall as previously mentioned, and increasing server timeouts etc. Few ISP's are going to give you a free trial account, might be worth talking to friends with different ISP's and try using theirs as a test.	whiskeytangofoxtrot (438)
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