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| Thread ID: 132567 | 2013-05-18 00:53:00 | Question from a friend. | Trev (427) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 1341772 | 2013-05-19 00:17:00 | Yeah that's what I mean though, if I just left a PC sitting there installing and it was on a slow HDD and it took 2 hours to do just the install, I wouldn't charge for the time I wasn't sitting there in front of it. Same for if I left a HDD defragging and it took 4 hours, I wouldn't bill for that 4 hours. Still, 2 hours to do a reinstall is *not* unreasonable at all, though you certainly picked one of the more "upper market" PC Repairers at $130 an hour ;) |
Chilling_Silence (9) | ||
| 1341773 | 2013-05-19 09:52:00 | Still, 2 hours to do a reinstall is *not* unreasonable at all,To start with I don't charge that much (the $130/hour) in fact when in the workshop I don't charge by the hour, I charge by the job. Example: Vista Laptop, HDD stuffed with bad sectors, after putting in a New HDD, reinstalled Vista wSP2, then it took roughly two hours to download all the drivers from HP, after the reinstall there were at least 12 "unknown Devices" in the device manager -- Being HP theres often several different drivers for the same model from different manufactures. The windows updates alone on Vista took around 4 1/2 hours, downloading installing, then put all the programs back + updates for them as well. To recover the data , because the drive was on its last legs you could only copy off a on average 200-400 MB at a time , it would chug alone slowwwlllyyy ticking over before the drive would lock up solid ( actually stop spinning) on reboot away you go again, one set of files for example, photos around 2-3 MB each would take at least 10 minutes for 2MB. Total data recovered over another 2 days 450GB ( round figures) Then once taken back (45 minutes driving) then another hour on site setting all the other hardware up, 2 printers which of course they didn't have the drivers for, so time taken to download them. If that lot was charged by the hour I know exactly what they would have said. ;) MANY places simply do a reinstall, put in the drivers and that's it. If people want data recovered & put back, all windows updates run and then data and programs put back they charge extra, or its up to the customer to do. Bit like brand New never been fired up PC's / Laptops, people don't realise theres always updates to do, they get a shock to know their "new" laptop may have in fact been manufactured 6 months or longer ago and is a long way out of date with patches etc. |
wainuitech (129) | ||
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