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Thread ID: 45699	2004-05-31 07:49:00	Norton Antivirus problem	somebody (208)	Press F1

Post ID	Timestamp	Content	User
240598	2004-05-31 07:49:00	Hi Guys, I'm in the process of fixing a friend's laptop (Acer TravelMate230, WinXP Home, NAV2002 with Liveupdate subscription till September of this year). It has a problem where NAV liveupdate will download the program update, but it will not instal properly. The following error message comes up: Any suggestions?? Windows 2000 Service Pack 1 NAVNT 8.00 LiveUpdate was not able to complete this update. Please contact Technical Support and provide all information displayed on this screen. For contact information, go to Help->Technical Support from your Symantec product. The files below could not be updated by LiveUpdate: ----------------------------------- File: C:\PROGRA~1\NORTON~1\navscan.dl^ 110592 Bytes 10/1/2002 13:34:00 v8.0.7.17. File: C:\PROGRA~1\NORTON~1\OfficeAV.dl^ 32768 Bytes 9/30/2002 18:39:20 v8.0.7.17. File: C:\PROGRA~1\NORTON~1\Scandres.dl^ 339968 Bytes 7/16/2002 18:05:16 v8.0.7.17. File: C:\PROGRA~1\NORTON~1\ScanMgr.dl^ 106496 Bytes 1/23/2003 12:30:24 v8.0.7.17. File: C:\PROGRA~1\NORTON~1\Dec2.dl^ 32768 Bytes 8/1/2002 10:20:40 v3.2.8.17. File: C:\PROGRA~1\NORTON~1\Dec2AMG.dl^ 81920 Bytes 8/1/2002 9:56:56 v3.2.8.17. File: C:\PROGRA~1\NORTON~1\Dec2ARJ.dl^ 40960 Bytes 8/1/2002 9:57:46 v3.2.8.17. File: C:\PROGRA~1\NORTON~1\Dec2CAB.dl^ 57344 Bytes 8/1/2002 9:58:04 v3.2.8.17. File: C:\PROGRA~1\NORTON~1\Dec2EXE.dl^ 61440 Bytes 8/1/2002 9:59:12 v3.2.8.17. File: C:\PROGRA~1\NORTON~1\Dec2GZIP.dl^ 77824 Bytes 8/1/2002 10:05:20 v3.2.8.17. File: C:\PROGRA~1\NORTON~1\Dec2HQX.dl^ 40960 Bytes 8/1/2002 10:05:38 v3.2.8.17. File: C:\PROGRA~1\NORTON~1\Dec2ID.dl^ 36864 Bytes 8/1/2002 9:54:02 v3.2.8.17. File: C:\PROGRA~1\NORTON~1\Dec2LHA.dl^ 77824 Bytes 8/1/2002 10:06:36 v3.2.8.17. File: C:\PROGRA~1\NORTON~1\Dec2LZ.dl^ 36864 Bytes 8/1/2002 10:07:02 v3.2.8.17. File: C:\PROGRA~1\NORTON~1\Dec2RTF.dl^ 61440 Bytes 8/1/2002 10:09:26 v3.2.8.17. File: C:\PROGRA~1\NORTON~1\Dec2SS.dl^ 53248 Bytes 8/1/2002 10:10:34 v3.2.8.17. File: C:\PROGRA~1\NORTON~1\Dec2TAR.dl^ 45056 Bytes 8/1/2002 10:10:42 v3.2.8.17. File: C:\PROGRA~1\NORTON~1\Dec2TNEF.dl^ 65536 Bytes 8/1/2002 10:12:56 v3.2.8.17. File: C:\PROGRA~1\NORTON~1\Dec2UUE.dl^ 45056 Bytes 8/1/2002 10:13:44 v3.2.8.17. File: C:\PROGRA~1\NORTON~1\Dec2Zip.dl^ 217088 Bytes 8/1/2002 10:17:10 v3.2.8.17. File: C:\PROGRA~1\NORTON~1\DecSDK.dl^ 57344 Bytes 7/27/2002 18:08:16 v3.2.8.16.	somebody (208)
240599	2004-05-31 10:25:00	Have your tried uninstalling & then reinstall Norton Antivirus?	stu120404 (268)
240600	2004-05-31 10:28:00	Thank Stu. I've just reinstalled it, and now i'm waiting to see if the downloaded update will install.	somebody (208)
240601	2004-05-31 10:44:00	> Thank Stu. I've just reinstalled it There is quite a bit of stuff on the Symantec site about uninstalling NAV, incl a couple of progs to deal with problems a bit like yours. Search on the site for Uninstal NAV. You may need a file called Rnav2003.exe. Cheers T	TonyF (246)
240602	2004-05-31 20:54:00	Thanks Tony. Luckily the reinstall worked, so problem fixed.	somebody (208)
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