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| Thread ID: 45737 | 2004-06-01 06:34:00 | PC Co. info... | J ZEP (336) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 240911 | 2004-06-03 05:17:00 | Seems to me that the sheer cost of maintaining there machines and inability of those employed to do so was what ruined it for them,which is to be expected when you saturate the market with machines that have a high probability of failure. Where did i read they had a 70 percent failure rate with supplied ram and still continued to use it? |
metla (154) | ||
| 240912 | 2004-06-03 06:27:00 | This isn't about PC Co bitching. It's his attitude that's the problem. He choose to use crap components to built their PCs and when the problem gets out of hand. Just shuts down the company and let CMANZ take all the crap he left behind. Then he opens up another company and start trading again... that's nice, he gets away with his old company warranty issues, CMANZ is taking care of it. And for those customers who paid extra money previously in PC Co to extend their PC warranty, what do they get? Nothing as CMANZ won't warrant it. |
SKT174 (1319) | ||
| 240913 | 2004-06-03 06:44:00 | They've fixed that now - I sent them an email and it was fine the second time :) | G-Dog (5722) | ||
| 240914 | 2004-06-03 07:00:00 | I used to work for the company, and I find the comments from the likes of SKT174 rather amusing - as for CMANZ - it was Colin Brown who established it in the first place because he took on all of the old Best Buy warranties (I serviced many of them myself) - which he lost money on - and was precisely the reason CMANZ was set up. Some people get hard done by I suppose, but at the end of the day it is still better than nothing. I also see in his email they they're supposedly going to give free labour on warranties - at least that's a start. Admittedly I am a little bitter about the whole debacle, I lost my job and found things tough going, and we really didn't know what was going on until the last minute (thanks to the #%$# of an Ops manager) but as far as Colin went - he was hard but fair and I think the bagging of him is a little unjustified. Yes, some of the components weren't the best quality, but just because lots of HDDs and Monitors etc. failed - does that mean Dell shouldn't use Likom monitors? or are Seagate HDD's crap? I was proud to work for a company that was employing NZers and was a true NZ company. If you go and buy a Dell you give some dude in the US your money, and pay the wages (which are bugger all) of some worker in Malaysia - I'm all for buying an NZ made PC - I just bought my last one from the Green PC Co. and am pleased to know my money goes back in to the NZ economy. Some of you PC enthusiasts need to stop bitching and look at the bigger picture - I don't think the guy is mailing us to make money - I think he genuinely wants to try and help people (well the gist of his email suggests that), as far as I am aware, the PC Co. is the only business Colin Brown has been associated with that has failed (someone here has mentioned 7 times). Kerry Mancer (the ex marketing manager) however was involved with Best Buy before the PC Co. and is probably the one you're thinking of... |
G-Dog (5722) | ||
| 240915 | 2004-06-03 10:27:00 | So why do you think the PC company went under? and on a side note, I assume you must be a computer tech, how come you buy your PC's from the Green PC company? Why not just build your own. |
tech_meister (5509) | ||
| 240916 | 2004-06-03 10:50:00 | Damn, you can still hear the grindstones going as the knives come out again. I'm afraid my sentiments are the same as WTF's. I have and still service PC Co computers and find failure rates in others just as high. I don't hear that same vitriolic dialogue about Gateway that walked, or brand name PC's forcing you to purchase their generic spares at astronomical prices. I have to give it to the man, he made PC's economical for the "average joe" to purchase . With that comes increased work for PC Tech's :D |
Pheonix (280) | ||
| 240917 | 2004-06-03 11:02:00 | Hey Tech_meister, I bought from the Green PC for three reasons. 1) My old Athlon 850 just wasn't cutting the mustard, and 2) My new job means I have hardly any time (but lots more moohlah!) and I couldn't be bothered and 3) I will support an NZ company! I totally agree about Gateway, I had a friend at the time when Gateway crapped itself and he got no support, no CMANZ - nothing! I ended up sussing his PC out for him and replacing a number of components. As I said before, whilst the customer service etc. and some of the components were a bit dodgy at times, I think the finger being pointed at one person is a bit rank. I think more people should support NZ made PC's instead of lining the pockets fo corporate USA! |
G-Dog (5722) | ||
| 240918 | 2004-06-03 11:07:00 | Sorry tech_meister, forgot to answer your first question... I think the main reason was the increase in foreign PC's (such as Dell and HP) flooding the consumer market, and the fact that the PC Co. couldn't compete on price and specs to the same extent, and couldn't spend the same sort of money on advertising. The company also went downhill when they appointed a CEO (from memory Colin tried to take more of a backseat role) - Rob Sweet. The guy was a tosser, and used to treat anyone who wasn't at the top of the food chain like crap. Colin at least used to come to the branches and meet us all and get involved - the other dude was faceless and all the bad publicity and stuff began to happen once he took over... I also remember a dude who went on to start up Macrocom who screwed the company over around 2000/1 as well for quite a bit of dosh from memory |
G-Dog (5722) | ||
| 240919 | 2004-06-03 18:25:00 | I'm rather surprised that no one has mentioned PC Direct as a comparison to the PC COmpany. PC Direct was a NZ company that set out to supply a reliable computer at realistic prices. Remember the publicity and the mad scramble amongst "name" brands when PC Direct anounced the first computer at under $3000 ? Remember when PC Direct advertised that 386's were obsolete and they would only be selling 486 machines ? And remember the name brands rushing in and advertising their 386's at under$4000 ? And PC Direct had an excellent warranty and an equally good repair service. Mind you, they needed it. They had plenty of faults , but they were repaired. My 486 dx2 50 went back for repairs at least six times over a two year period. It was replaced twice with a dx2 66 and then with a dx4 100. The monitor was replaced. Even the mouse was replaced a couple of times. Once a "help person" told me "the motherboard on your computer is rubbish and we are replacing all that model as they break down" The point I am making here is that PC Direct kept trying to improve and keep their customers happy. They must have succeeded because they managed to sell the business for a reported $40,000,000. And when they went they left no disgruntled customers. Compare them to this other company. Warranties not honoured. "thousands" of disgruntled customers. And the major shareholder walking away with presumably enough money to buy the assets of the bankrupt company. So it seems a successful manufacturing business can be run in NZ. It just requires integrity and a genuine interest in keeping customers happy. As a point of interest the only reason I never purchased a computer from PC Company was the sneaky "handling charge" they added to their advertised price. A bit like Dell's $90 freight charge. Jack |
JJJJJ (528) | ||
| 240920 | 2004-06-03 18:28:00 | My biggest complaint these days is computers can't spell properly.:D | JJJJJ (528) | ||
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