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Thread ID: 45978	2004-06-09 03:33:00	Discussion: How to Ask Questions the Smart Way, and How To Become a Hacker	Chilling_Silence (9)	Press F1

Post ID	Timestamp	Content	User
242972	2004-06-09 12:59:00	or..... customer-This computer you sold me is no good. Me-Aye?,tell me whats its doing and ill get it sorted. Customer-Its no good,broken Me-Broken?does it turn on? Customer-Yes,but it won't play games. Me-you mean the card games? Customer-Yes,i start the games and and nothing happens but i hear all sorts of clicking like the computers about to die. Me-Ok,no worries,ill call around in half an hour. Customer-Our freind whose an expert said it couldn't be fixed and he is wiping the harddrive and reloading windows. Me-NO NO NO,Do not do that,get him away from the computer. Customer-well he said nothing can be done and he would back everything up. Me-Wipe the computer and your on your own,that system is currently set up will all the windows patches,an anti-virus program,and all the required secrity programs needed,not to mention all the other setting up that i done. Jump in wagon and race around to discover... The card game had been dragged down below the taskbar,right click> restore and bingo,shes full screen again,the clicking that the customer could hear that they were certain was the computer about to blow up was the cards being dealt out.	metla (154)
242973	2004-06-09 13:05:00	yep, pretty much lol or the ones who exaggerate their problem: "this problem is EXTREMELY urgent, I DEMAND THAT THIS IS FIXED NOW!" "ok maam, what's your surname?" (we require info for logging) "I WANT THIS FIXED NOW! PRESS THE BUTTON TO FIX THIS OR I'M TAKING MY BUSINESS ELSEWHERE!!!" "maam, please calm down. what's the problem?" "MY PRINTER ISNT WORKING! I DEMAND THAT THIS IS FIXED OR ELSE!!!!" "ok maam, we'll just ask you some standard questions. Is the printer on?" *silence* "maam?" *silence. well apart from the sound of a button being pressed and the distinct sound of a laserjet warming up* "... well.. would you look at that! it's printing all of a sudden" "maam, can I put you on hold for a second?" "sure" *put caller on hold, leave the office, go to the toilet and scream out all my rage in front of bemused coworkers before returning to finish the call* yes.. it does get that bad :( Or the ones we really love are the ones who call between 4.30 and 5.00pm on a friday with a severe problem they've known about for most of the day at least, and they demand that it is fixed immediately so the weekend staff can do their work. Then they get cranky when informed that the resolve would be dealt with after hours so that will be a 3 digit callout fee, then 3 digits per hour with minimum 3 hour fee. *sigh*	whetu (237)
242974	2004-06-09 13:27:00	> The card game had been dragged down below the taskbar,right click> restore and bingo,shes full screen again,the clicking that the customer could hear that they were certain was the computer about to blow up was the cards being dealt out. :^O :^O Oh thats hilarious :^O Poor Metla...	kiki (762)
242975	2004-06-09 23:58:00	>has arrogant undertones I don't believe so. There are many post I don't even look at because someone has not taken the time to use a meaningful subject line. Someone putting just Help in the subject line is very unlikely to get any help from me. My sister years ago would never press the F1 key to bring up the help file and would come straight to me which drove me mad and I'm sure because of that attitude she took far longer to learn than necessary.	mikebartnz (21)
242976	2004-06-10 06:21:00	Im with Mike, I will specifically avoid a Thread with the subject line "Urgent Help Needed". They cant even bother spending a few seconds to summarize their problem, so why should I bother. There's little reward in what people here do, aside from the occasional prize, a kind word of thanks is all you get when the people remember. If somebody were to write "Urgent: Ive fried my MBR and need to get into Windows", then I'll go check it out. The whole thing may not be applicable, but it certainly gives users a kick in the right direction for what to expect IMO.	Chilling_Silence (9)
242977	2004-06-10 06:33:00	BOFH (members.iinet.net.au). I'm sure a lot of you are familiar with the acronym BOFH. If not have a read up, pure poetry, some of it. Cheers Murray P	Murray P (44)
242978	2004-06-10 10:35:00	Nice links Chill ;-). >>>Metla & Whetu :^O, loved your stories or should i say ''experiences" ;-), gotta agree with kiki, thats hilarious, LMAO :^O :-)	J ZEP (336)
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