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Thread ID: 135908	2013-12-26 10:42:00	Vodafone's Broadband spits the dummy..........	Zippity (58)	Press F1

Post ID	Timestamp	Content	User
1363665	2013-12-28 02:08:00	You on cable?? yep :) Thats why Xtra cant match it. Re PCteks post -- Sounds EXACTLY like the problems the customer I was talking about before had with xtra. They claim its not at their end, its at the house, yet the techs that have been out (three times now) say the house is fine its at Xtras end, AND using their own xtra supplied equipment.	wainuitech (129)
1363666	2013-12-28 06:06:00	yep :) Thats why Xtra cant match it. I.m quite sure that can and do better on fiber..	paulw (1826)
1363667	2013-12-28 07:36:00	I.m quite sure that can and do better on fiber..Telstra have the speed NOW. Anyone I seen on UFB is still slower than what Telstra are putting out, with the exceptions of business plans which would be too expensive for most general home users. Have a look at the following, the majority top end range ( non business) is 100Mb/s (down) ufb.org.nz And below is my speed test right now, and its not on a business plan or even their top end home user: Note: its actually a bit slower at the moment by about 8-10Mb/s, my son is downloading a rather large file at the same time: www.speedtest.net (www.speedtest.net) More or less same result if I change servers anywhere from Auckland to Invercargill.	wainuitech (129)
1363668	2013-12-28 11:13:00	MANY times you can spend hours going around in circles getting nowhere, Nothing is ever wrong at their end its ALWAYS the customers fault, then all of a sudden as if by magic things start working again-- Yeah Right- Not xtras problem. NO ISP is perfect and never will be. Drop outs occur with all ISP's -- get over it, ;) get a life. I'll stick with what I have thanks, xtra cant match the speed anyway that I get from Telstra/vodafone. ;) I recently arrived at a guys place and he was on the phone to Xtra. They reckoned it was on his end until he put me on the phone and then a few minutes later it all started magically working again. Agreed. Agreed.	mikebartnz (21)
1363669	2013-12-28 20:21:00	In my experience to get decent support from help desks is to get to level 2 support as fast as you can. Level 1 support you are wasting your time.	plod (107)
1363670	2013-12-29 00:41:00	Re PCteks post -- Sounds EXACTLY like the problems the customer I was talking about before had with xtra. They claim its not at their end, its at the house, yet the techs that have been out (three times now) say the house is fine its at Xtras end, AND using their own xtra supplied equipment. But with Xtra you can bypass Manila and talk directly with NZ. You can get it bumped up to senior people. You can actually get to speak with lower managers. Vodafone, that is impossible. My son had that issue where his new connection wasn't done by the contractors remember? He got it done with a different contractor person in the end, Telecom did get alarmed by it in the end......	pctek (84)
1363671	2013-12-29 00:54:00	Vodafone, that is impossibleYou can talk directly to people in NZ with Vodafone, its easy enough. When the guy who was here was trying to figure out where the fault was he dialled directly to Auckland right upto the highest you can go on the help line except the manager. We knew he was in Auckland because they had speaker phone on and the guy on the help desk was complaining how muggy it was there that day. Every time I've had to call them its either been Auckland or Christchurch, its a case of simply asking to be put through, and got to tier 2 or above. Never been refused yet, only had to explain twice why the 1st level couldn't help, and that was because they didn't have the authority to do what had to be done -- I KNEW what the problem was and needed tier2 or above. Only thing that I wasn't fast enough to get was the direct dial number, which bypasses the usual voice prompts. Oh well ;) OH BTW-- That person with Xtra that was having problems -- I rang them yesterday, it took 5 visits from various people xtra sent out, none of them could fix it, the problem was finally solved when xtra sent out a completely different modem to the ones they normally use, that didn't work either, so they mucked about for a week changing things at their end and all of a sudden it was working-- So it was xtras inability to once again admit the problem WAS at their end, not the persons, and it was almost daily they would lose the phone connection as well off and on.	wainuitech (129)
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