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Thread ID: 135908	2013-12-26 10:42:00	Vodafone's Broadband spits the dummy..........	Zippity (58)	Press F1

Post ID	Timestamp	Content	User
1363655	2013-12-27 00:56:00	I was able to browse the internet and check out Vodafone's website by using my Samsung tablet and 2degrees card. VF (the bastards) had nothing on their website stating that their network was down, nor that there were issues in the Wellington/Hutt region. Guess that is something they don't want to advertise :)	Zippity (58)
1363656	2013-12-27 01:49:00	No kidding, no internet so you couldn't browse the internet :rolleyes: OK if a person has some other form of connecting like 3/4G. One thing about ALL the ISP's is their stupid messages along the lines of "visit our web" page at www. {insert page} to get answers for many known problems -- Well hellooooo Cant get on the internet so cant look :rolleyes: Personally I've had real good service from Telstra/Vodafone lately, just a couple of minor things but they sorted it really quick. In the industry I'm in it's been the opposite since the merger with TelstraClear.. They're a pack of bunnies that have no real idea of how to do things now..	paulw (1826)
1363657	2013-12-27 04:17:00	Interesting, our daughter had no trouble over the last two days, getting us connected to Telstra/Vodafone with a replacement WIFI router, only problem was our end with Cal.5E Patch Lead 1.5M, bought with the Netcom router. That was the reason for completing the job over the two days. Now we can both use those new 3g phones, instead of the pcs'. Lurking.	Lurking (218)
1363658	2013-12-27 18:41:00	Telecom /Xtra are no better, they go down all the time and often take days to sort out problems fully. Theres NOT ONE ISP in NZ that has a 100% uptime. . No they don't. However you want to know my endless saga with Vodafone? It's why I am now with Telecom again after moving, and while I have had 2 issues since in the last 3 years, they were sorted out quickly, Tier 2 support. And what Vodafone did to me after I quit is another reason I will never go back there.	pctek (84)
1363659	2013-12-27 20:48:00	Spill the beans...................	Zippity (58)
1363660	2013-12-27 21:16:00	A lot has to do with who you get on the other end of the phone. Sometimes if you get someone who doesn't do anything apart from follow the script, you polity ask if they can put you onto the next tier up. They do it and usually the problems sorted. One of the problems I had was the speed was up and down all over the place, called them, they sent out a tech the following day, and changed everything ended up finding out it was back at home base where the problem was, they got it sorted, sure it took a few days as it was their servers, but we never lost any connection and also gave me a few “extras” for free as a way of an apology for the troubles. The other problem was only last week, I got a new app for my android phone, for taking payments, bit like eftpoz but without the swiping of the card, the 3G wasn’t working, rang them, and within 5 minutes it was working perfectly. Being polite helps as well. Some people have a habit of going off their nuts and that gets nowhere. One person I went to see was on the phone to Vodafone when I Arrived, if he talked to me the way he was to them I’d have hung up on him. He was cursing and swearing, and basically threw the phone, I talked to them, and had it sorted in a couple of minutes, not technical talk required, the way he was going on it was as if he was telling them how to fix the problem. As for xtra -HA!! look at all the troubles they have with email, OK some of its because of the Yahoo/xtra merge, but they are useless on the helpdesk, MANY times you can spend hours going around in circles getting nowhere, Nothing is ever wrong at their end its ALWAYS the customers fault, then all of a sudden as if by magic things start working again-- Yeah Right- Not xtras problem. One customer moved intotheir place a few weeks back, two weeks later, xtra still had not got their internet working, they had sent out a guy twice, and both times he gave up saying its not at their house. Still dont know if they ever got the internet on. It took xtra 3 days to connect the phone, and it was a "must have" since it was medical. They were given a months notice of the move. NO ISP is perfect and never will be. Drop outs occur with all ISP's -- get over it, ;) get a life. I'll stick with what I have thanks, xtra cant match the speed anyway that I get from Telstra/vodafone. ;)	wainuitech (129)
1363661	2013-12-28 00:40:00	Eftpos was down for some retailers too. I long ago dumped Vodafone for their bad service. And not outages either.... If EFTPOS is a critical service to the retailer then they are a fool for not having some sort of backup system in place, be it 3G or dial up. I'm sure a lot have now learnt that lesson.	Alex B (15479)
1363662	2013-12-28 00:48:00	A I'll stick with what I have thanks, xtra cant match the speed anyway that I get from Telstra/vodafone. ;) You on cable??	paulw (1826)
1363663	2013-12-28 01:11:00	Spill the beans................... At the last place we lived, fortunately not for long, I was with them. On moving in there I asked for the Red Network....discovered I was not on it after the first bill. Took 2 more bills before they fixed that. Then, the modems started to die. I would get dropped connections, noise and so on....test and find modem had failed. I went through every single modem I had (4) and then bought several more and Vodafone would not even acknowledge an issue. At this point I also discovered Caller ID was not functioning. When I rang I was told it was working because it was listed as active on my account. Right. I first had the usual unplug phone, reboot modem stuff and I had to insist they fix it evetually. I was then told I could not have Caller ID as I had voicemail as well and Henderson exchange could not do both. As husband had installed the very first Neax gear in that - consequently upgraded, and caller ID and voicemail both were available for years after, I knew they just made that up. When the tech came round he didn't even come in, he just said the idiots had most likely not enabled it, made a phone call and voila Caller ID was working. I was polite Wainui.....and I spoke to endless different people. You could not get bumped up to any senior people, just round and round repeat endlessly with the call centre types. We also had an old dial phone, which I keep as husband cannot hear the modern tweets phones do. This no longer worked either, in fact dialling out ceased to exist altogether (not that we used that really biut in the process of troubleshooting found that) and ringing was intermittent. Disconnecting it made no difference either for those who will feel the need to repeat the usual that Vodafone and other ISPs always get you to do..... Husband spent considerable time troubleshooting the wiring etc too, nothing.... So then we move, yay! I ring and ask for services to be shifted to new address 3 weeks in advance. No worries it would all be done ready for the day of moving. 10 days before the move I rang and checked again....no such request lodged, they knew nothing about it. Re-lodge request, no worries it would all be done by day of move. In fact 3 days after the move it was still not done, no explanations, no apologies. While I was spending time back and forth with various people trying to get this sorted my cellphone (with them) died. Ring back on husbands Telecom one. Why? I had not paid bill. I point out I always paid bill at beginning of month and it was in fact paid....no they said I had to prove that. How? Go online and tell them status of account. I point out I can't as they had not connected me! They made me pay it again on the spot with my credit card. Took 2 weeks to get them to credit that back to me later. Anyway lose patience with the non phone and net issue, they now telling me yes they did forget and I would need to wait another 10 days at least. I ring Telecom and get phone on in 2 hrs, net that evening. Cancel Vodafone phone and net. So then they send me a final bill some time later and at the exact time I was using husbands cellphone to talk to them, according to the bill I had rung that cellphone from old landline numerous times and thus had several charges for it. I eventually got them to admit that was bollocks and cancel it. Meanwhile I am still annoyed about the dead modems and resort to posting on another forum about the situation, eventually due to the comments it attracted, a Vodafone manager rang and said the problems I had were due to the incompatibility with the brand of modem and their Red Network equipment (Huawai). I mention it was several different modems. Well, I should have had their branded modem he says. Amazing, so all the various ones I had were rubbish. Funny how the issue went away once I was back on Telecoms equipment instead. Various modems have been used here now without issue. Oh and the old dial phone is working happily again here now. So then I go to check my cellphone account one day shortly after this. Log in fails. Password reset fails. In fact it fails quite badly. I need to phone and have them do it from their end. I request this, explain the situation and they then DELETE my account! I ring back, told no, no, they just fixed it so I can now log in. Actually what now happens is I don't exist exactly but...... I attempt to recreate the log in altogether as they now suggest but of course it won't let me as it says I exist already, it turns into a go round in circles exercise. I ring them again a further 3 times, on separate occasions over a period of a week to try and get this sorted. Having to do this during lunch hours at work.... I give up in the end, as they tell me I have to do this, they can't from their end so I buy a new phone and swap to Telecom cellphone. Cancel Vodafone cellphone. Vodafone send me a final bill and this time there are numerous charges for calls/txts to a number in Ireland on it - co-incidentally all during the week of calling them about the cellphone issue. Eventually I get them to admit that was bollocks and they cancel those charges. So never again.	pctek (84)
1363664	2013-12-28 01:46:00	hmmmmmmm thankfully I have not experienced any of that grief with my dealings with Ihug/Vodafone :)	Zippity (58)
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