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| Thread ID: 133045 | 2013-05-25 01:59:00 | Telecom is the worst company I've ever had to deal with | Vicx (11114) | PC World Chat |
| Post ID | Timestamp | Content | User | ||
| 1343107 | 2013-05-25 06:35:00 | ... but with higher speeds (which turned out to be a lie) ... A chain is only as strong as its weakest link and with xDSL, that's almost always the speed obtainable over your copper cable pair. Whatever ISP you chose is going to use the SAME cable pair, so you are very likely going to get the same speed. As Johcar said, you should not have believed a salesman, especially on this point. |
decibel (11645) | ||
| 1343108 | 2013-05-26 02:41:00 | Firstly I asked how to set up my credit card online for auto bill payments but was told they're planning on adding that one day and I thought WTF you're only just thinking about setting that up NOW?! What the heck have these people been doing for the last 15 years?! All these years I thought it was just their bandwidth/data allowance they've been holding back on, but now that I'm a customer I see that this tight-arse attitude reflects on their entire business practice, it's as if they've been doing the bare minimum to run their company for the last 2 decades (would also explain the series of XT failures, no wonder they had to rebrand it "the smartphone network.") So I had to call their helpdesk in the Philippines to give my cc details over the phone (that's a first!), I was assured my bill would be paid automatically on the due date. 2 weeks later I check my bank statement to find no charge, check my bill and see it's still unpaid AND with a late fee on top. So I emailed this time to explain, had my fee retracted and this time paid by bank deposit instead as they clearly lost my cc details, balance cleared 2 days later, all good. Then I check again today to pay this month's bill and notice not only was my credit card magically charged this time but they also charged me my first month's bill AGAIN! Yeah, that is very backwards. Also just to allow my gmail accounts to send mail with their smtp servers I had to call the helpdesk to get them to authorize each email address one by one, I asked if I could do this online but she had it had to be done on the phone (another first).. WTF?! Why would you want to use Telecom's smpt servers? |
Cato (6936) | ||
| 1343109 | 2013-05-26 04:09:00 | If anybody cannot agree with the heading of the OP they have dealt with some truly malicious sods, or they have wisely managed to avoid the tele conmen. Over the past few years I've never had any problems setting up stuff with Telecom.. |
paulw (1826) | ||
| 1343110 | 2013-05-26 05:54:00 | telstra let me use approximately 469GB in the first 2 months on their 100/10mbit service; switched plans quite a few times during the first 2 free months HUGE BALLS UP REALLY. for the months following those 2 months of almost bliss im on the 60GB 15/2mbit plan with phone for $86 a month. its not as good but its not terrible. if someone would offer unlimited 100+mbit maybe we could get some actual bandwidth tech.slashdot.org no doubt telecom would try something like this. 'servers' bah |
Mirddes (10) | ||
| 1343111 | 2013-05-26 06:24:00 | Over the past few years I've never had any problems setting up stuff with Telecom.. You forgot to highlight the vital bit ;) FTFY :devil That's the bit they do best. :clap |
R2x1 (4628) | ||
| 1343112 | 2013-05-26 07:02:00 | A chain is only as strong as its weakest link and with xDSL, that's almost always the speed obtainable over your copper cable pair. Whatever ISP you chose is going to use the SAME cable pair, so you are very likely going to get the same speed. As Johcar said, you should not have believed a salesman, especially on this point. Not true, many ISPs grossly oversubscribe their international bandwidth to varying degrees, some much worse than others. |
Chilling_Silence (9) | ||
| 1343113 | 2013-05-26 07:56:00 | Shades of Orcon, always took 2 weeks to reply to an email and the accounts department was chaotic. My current problem is that since holes were dug in the street for fibre cables a power transformer blew and we had a power cut for a week. No further work has been done and the holes are full of water. From that moment on my Broadband has gone from 12+ Mbps down to 3 Mbps and very unstable. The ISP, I won't say who because they are very good and trying to correct it, started a 24 hour line test and Chorus switched it off. They started another test and it showed a fault in the line. They were supposed to check it out but so far have done nothing. The problem here is that no matter how good the ISP is, we are at the mercy of Telecom/Chorus. |
mzee (3324) | ||
| 1343114 | 2013-05-26 08:26:00 | I was definitely in good company with Slingshot who I just left, but I was tempted by the plan offered which was the same price I was paying but with higher speeds (which turned out to be a lie) and an extra 50gb on top. The speed is already good enough so I got over that, so all I really got out of this was the extra 50gb. As long as there are no more hiccups then I'll be ok, but all this in just the first 2 months isn't very reassuring. I'm stuck in a 1 year contract so I'm just going to have to ride it out and where it takes me. Well, as to the original post. Yes, I agree, Telecom is about the worst. WTF, Why on on earth did you leave Slingshot? LL |
lakewoodlady (103) | ||
| 1343115 | 2013-05-26 10:53:00 | Shades of Orcon, always took 2 weeks to reply to an email and the accounts department was chaotic. My current problem is that since holes were dug in the street for fibre cables a power transformer blew and we had a power cut for a week. No further work has been done and the holes are full of water. From that moment on my Broadband has gone from 12+ Mbps down to 3 Mbps and very unstable. The ISP, I won't say who because they are very good and trying to correct it, started a 24 hour line test and Chorus switched it off. They started another test and it showed a fault in the line. They were supposed to check it out but so far have done nothing. The problem here is that no matter how good the ISP is, we are at the mercy of Chorus. FTFY! Telecom doesn't do on-site work any more... Chorus is a completely separate company. |
johcar (6283) | ||
| 1343116 | 2013-05-26 14:02:00 | So are you syncing at 3mbps mzee or *attaining* 3mbps but still syncing around 12mbps? | Chilling_Silence (9) | ||
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