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| Thread ID: 46100 | 2004-06-13 11:05:00 | Off Topic: When sales reps get nasty... | Growly (6) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 244101 | 2004-06-13 21:21:00 | > Thats just pathetic I concur. Why didn't you take the time to format up a decent enquiry e-mail rather than sending in request after request after request. Ever stop to consider that guy probably has to answer stacks of e-mails every day and hasn't got the time to sit there pandering to your inability to make a reasonable enquiry. The people that e-mail customer support at my work with "e-mail doesn't work please fix" wonder why they get asked to provide a teeny tiny little bit more information. The problem is at your end, not theirs. |
whiskeytangofoxtrot (438) | ||
| 244102 | 2004-06-13 22:34:00 | I agree as well, you could have asked all of your questions in one single email. Follow the same principles as PF1 expects for questions, you would end up with a similar response here if you posted: It's broken What is? My computer What is broken? My OS won't load What is your OS Windows What version? XP Get the picture Growly? Only dentists should have to pull teeth. However, I do find that sales staff tend to skim-read email enquiries so I always provide a numbered list of questions so that I can go back with a simple request "re missed question no #" etc. It keeps things civil and no response means a lost sale. Cheers Billy 8-{) |
Billy T (70) | ||
| 244103 | 2004-06-13 22:59:00 | hmmm....Gwowly only asked if it was in stock,its a valid question and info he has the right to know before making his order,The guy by the looks of the caps took a position of rudeness.Would he have done it over the phone,or talking to someone face to face? I bet he wouldn't have,he would have lost a sale by treating the bread and butter like crap. As to this rubbish about 2 many emails and the guy is busy,tough,thats his job,he is paid to do exactly that,and hells bells if you can find an easier job then sitting on your backside answering emails ill be amazed. I certainly would be unhappy if someone in my employ couldn't handle the "stress" of answeing queries via email. Growly,Be nice untill you get the board seeing as its so important,but once you get your hands on the gear fire off an email to the owner of the store stating what you think of the service. If it was me i would have cancelled the order on the spot and followed it up with an immadite phone call and kicked some arse. |
metla (154) | ||
| 244104 | 2004-06-14 00:02:00 | Well, I have to disagree with Metla. I'm with Billy. Maybe uppercase is bad manners but it could have been an accident or a frustrated and very busy person. There are a heck of a lot more things in the world to get excited about. Like 75% of Kiwis paying a petrol tax so 25% can have more motorways. Now that really sucks. |
Winston001 (3612) | ||
| 244105 | 2004-06-14 02:19:00 | Growly..."Emmigrate to Australia and raise the IQ of both countries" | Terry Porritt (14) | ||
| 244106 | 2004-06-14 05:48:00 | Well for such an innocent post, (I actually thought the situation is quite funny), alot of people decided to try and teach me something, or insult me, or debate my reasoning . . . . To tell you the truth, I don't care . I thought that it was odd for, as kiki (thanks a million - again) rightly pointed, and rude for, a professional company sales rep to reply in any tone less than friendly . Customer is always right, no? To all those going on about emails . . . Considering my luck, it was very likely that the first email would be replied to with a simple "No, we don't, sorry . " (Infact, this happened to the other 3 identical emails i sent) . I don't have to, nor will I, waste my time asking all these questions when it is most likely that the first answer will be a no? Understood, I went the long way about it, I'm fine with that - it's beside the point . Also, the last one was purely to annoy them, and it was NOT the point of post . Yes, I think that when communicating with text, it is somewhat accepted etiquette that capital letters are deemed shouting . Whiskey, your reputation for being nasty, mean, and consistently bringing a negative to the topic supersedes you . In answer to your criticism read above . Besides, my point is that it should be a sales rep's job to be nice, polite, courteous to any customer . Though these policies vary, I'm sure you're not a shining example, and though you may relate, it doesn't make it ok . (No offense intended) I can't believe that I had to explain all that when all I wanted to share was something a little surprising . For all those who care; there is NOequivalent to that motherboard . The closest is the ASUS model, but it still lacks some features . Thanks to everyone who was supportive and nice, and to the rest of you, please reassess what you think the purpose of each post is, and maybe read it three times . For what it's worth, I'm sorry I bothered to share my experience with you all - I thought that as this was a "family" forum, and that it was were people are meant to help each other, that it may be of some interest - I know someone sharing this with me would have enlightened me . Me, the naive, young, unwise and uneducated one . Oh and Terry, what's your IQ? You missed a period at between "countries" and the speech mark . No need to be indirectly racist either . |
Growly (6) | ||
| 244107 | 2004-06-14 05:50:00 | Oh and cheers metla, but I won't be buying anything from them. Another company I found was a) nicer and more polite, and b) cost about $100 less. | Growly (6) | ||
| 244108 | 2004-06-14 05:52:00 | > Whiskey, your reputation for being nasty, mean, and > consistently bringing a negative to the topic > supersedes you . Definitions of supersede on the Web: To take the place, room, or position of something else . What are you talking about? |
whiskeytangofoxtrot (438) | ||
| 244109 | 2004-06-14 05:54:00 | Please don't tell me you a) looked that word up b) have never hear the expression... I meant it to me that I could almost tell it was coming before you did, therefore in affect replacing the real you before you came to post. And I was right. |
Growly (6) | ||
| 244110 | 2004-06-14 06:00:00 | Racism is in the ear (or the eye) of the beholder :) That was a well known joke, which I think may have originated with Robert Muldoon, anyway about 25 years ago or so. Actually, if I was addressed in writing by "Hey", I would feel rather insulted. However Bruce tells us to be nice to one another, so I'll shut up. |
Terry Porritt (14) | ||
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