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Thread ID: 46405	2004-06-22 22:06:00	Completely O/T. Sky TV	JJJJJ (528)	Press F1

Post ID	Timestamp	Content	User
246872	2004-06-22 22:06:00	Has anyone had problems with getting service with Sky TV? Over the past few days I have been getting numerous disruptions with reception. Sometimes for a few minutes , sometimes for hours. I even missed the Warriors game . All I get is the message "rain fade. No signal" I have been on the satelite service since the day it started and never had problems like this before. Last night I switched on at 7PM and no picture. Just the message. No picture all night and still none this morning. I phoned them this morning and was told "we might be able to get a serviceman around tomorrow" Tomorrow! I went through the roof!! $70 a month. I expect service within hours not days. They don't seem to care. The joys of a monopoly. Now if we had as many TV suppliers as we have ISP's we might get some service. Or are my expectations too high? Jack	JJJJJ (528)
246873	2004-06-22 22:13:00	I get rain fade on my Digital service whenever there is sustained heavy rain. It can be annoying but usually rectify itself when the storm passes over. Longest I've been without signal was 30 minutes. If this was happening frequently I would check if there is an obstruction in front of your satellite dish. I had a really vigorous bananna tree growing directly in front my dish and I had to chop it down when the leaves started to cover it.	nzStan (440)
246874	2004-06-22 22:16:00	Sometimes when I've had this problem I've unplugged the power to the decoder, waited about 30 seconds and plugged it back in. Then it seems to come right.	CYaBro (73)
246875	2004-06-22 22:17:00	Oh btw - check your dish alignment. Last night's storm in Auckland was intense - not sure about Rotorua. Something like a cable could have been knocked loosed. Just have a quick look at it if it is accessible (don't do it if there is a risk you could fall off the ladder or roof!),	nzStan (440)
246876	2004-06-22 22:19:00	Yes , I've worked out it is probably an aerial problem. Unfortunately I have two stories and I can't even see the aerial from the ground.And I don't have a ladder and if I did I'm too old to go climbing ladders anyway. Jack	JJJJJ (528)
246877	2004-06-23 00:52:00	And another slap in the face from the b's. Just received a letter from them telling me my sub. has increased from $70.63 to $73.63.	JJJJJ (528)
246878	2004-06-23 02:17:00	> And another slap in the face from the b's. > Just received a letter from them telling me my sub. > has increased from $70.63 to $73.63. Could you make a suitable reduction in the payment due to "Failure to supply agreed service" ? Ask politely what there standard compensation for the stress afctor is, and ask if your lawyer's advice should be sought. :-) R2	R2x1 (4628)
246879	2004-06-23 02:24:00	I had this problem recently. Rang Sky and discussed the issues. The nice lady told me to try switching the power off at the wall - but to make sure the decoder was switched on before I did that. Turn the wall switch on after a few seconds and, as Cyabro says, all fixed. Give it a try. Has worked twice for me now including the rain fade problem.	Winston001 (3612)
246880	2004-06-23 02:54:00	All fixed. My grizzling must have done some good. He pulled out the old decoder and put in a new one and we were back in business.	JJJJJ (528)
246881	2004-06-23 06:56:00	>I phoned them this morning and was told "we might be able to get a serviceman around tomorrow" Tomorrow! I went through the roof!! I expect service within hours not days LMAO :-) not sure of the current sitution but a 3 week delay was comman here. thats what you get for living in the sticks ;-) keep an eye on it as a decoder swap normally dosn't fix that sort of fault. it can be just a low voltage out put but 90% of the time its a dish fault so i wouldn't be to suprised if you have problems again.	tweak'e (174)
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