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| Thread ID: 46588 | 2004-06-29 03:25:00 | Mac Modem Malady | Steve_L (763) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 248302 | 2004-06-29 03:25:00 | OK all you Mac experts, here is a request: A friend of mine has a Mac OS 8.6, and the modem does not connect to the internet - it just stopped working and sends up error messages that are different each time. She spoke with the ISP help desk and the guy said it was a sign that the modem will need replacing. Is this true? Are there tests that she can so before taking the Mac to a repair shop. And if it does need repairing, how much should it cost? Thanks, Steve |
Steve_L (763) | ||
| 248303 | 2004-06-29 03:59:00 | Not necessarily a modem problem, might just be using an incorrrect modem script. What error message are they getting. Is it an internal or external modem, if so what model. Go to Apple menu/Control panel/Modems What script is selected there. |
Jim B (153) | ||
| 248304 | 2004-06-29 07:58:00 | My friend says that these are the error messages: Check user name. Check configuration. Busy, cannot connect. There may be other errors but she cannot recall. However, she says that ever since getting her Mac, it has produced the odd error message when trying to connect to the Net, but this was never a problem because it would connect in the end. Any other ideas what she should do before taking it for repairs and presumably a new modem? Hmmmnnn, I wonder if installing a new Mac modem would be easy for us to do (I have a wrist strap). Thanks - Steve |
Steve_L (763) | ||
| 248305 | 2004-06-29 08:01:00 | >>Go to Apple menu/Control panel/Modems What script is selected there. Jim - I will ask my friend to do this tonight (she is here at our house at my wife's staff dinner), and will have an answer tomorrow... Steve |
Steve_L (763) | ||
| 248306 | 2004-06-29 08:16:00 | It is an internal modem. | Steve_L (763) | ||
| 248307 | 2004-06-29 08:45:00 | Those are not the normal errors that appear with a modem problem. Get them to check and correct the basic settings as below and also let me know the modem type and whether internal or external. Go to Apple menu/Control panels/Remote access Delete the name, password and phone number Click on Options at the bottom, make sure "Use Protocol" PPP is selected Make sure "Connect to command line host" is not ticked Click OK Close in top left corner and Save Go to Apple menu/Control panels/Remote access Type in Username, Password and Phone number for their ISP connection Click the close box in the top left corner and save settings. Go to Apple Menu/Control panel/TCP/IP Check and select the following Connect Via: PPP Configure: Using PPP Server Name server addr: should show the DNS numbers of their ISP eg Xtra 202.27.184.3 Additional Search domains: type in the ISP eg xtra.co.nz Click the close box in the top left corner and save settings. Go to Apple menu/Control panel/Modem Connect Via: Internal Modem or modem port if external modem Modem: Select the modem being used, usually Apple Internal 56K Modem (v.90) or (V34) if internal or the correct modem script for the external modem Sound: On Dialing : Tone Click the close box in the top left corner and save settings With all programs closed eg web browser and mail Open Remote Access (Apple menu/Control panels/remote access) and click on connect. Can the modem be heard dialing, let me know if any error message appears. |
Jim B (153) | ||
| 248308 | 2004-06-29 08:47:00 | What type of Mac is it eg iMac or Power Mac or something else. | Jim B (153) | ||
| 248309 | 2004-06-29 09:01:00 | >Is it an internal or external modem, if so what model. How can she tell what model it is, without opening the case? Somewhere in Control Panel? |
Steve_L (763) | ||
| 248310 | 2004-06-29 09:02:00 | >What type of Mac is it eg iMac or Power Mac or something else. It is an 1999 iMac. |
Steve_L (763) | ||
| 248311 | 2004-06-29 10:36:00 | Jim, my friend is flying to AKL tomorrow, so I will have to go out to her home to get the info off her Mac. Her husband will have to be with me to act as interpreter since the Mac is from Switzerland and has German display text. :^o So I'll get back with info in a day or two. |
Steve_L (763) | ||
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