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| Thread ID: 46638 | 2004-06-30 22:13:00 | OT?: BNZ PC Banking = Down again | Woof (2402) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 248726 | 2004-06-30 22:13:00 | For the record BNZ's PC Banking is down at month-end YET AGAIN - becoming all too regular service failure. It's about time some of those geeks heads rolled, I reckon ! Certainly it's about time someone in BNZ stood up and took personal responsibility for these all too regular failures . Does anyone know of a more specific "forum" for those inflicted with having to use this CRAP product to air their views and "support" one another ? It seems that BNZ have always been poorly served in this field right from day one of their initial CMS product. In spite of personal telephone advice/consultation to the then General Manger (of CMS) it seems we are definitely back at the bottom of the barrel are as far as service is concerned. Certainly a healthy reminder as to why I personally don't use BNZ. |
Woof (2402) | ||
| 248727 | 2004-06-30 22:30:00 | I use both the BNZ PC Banking product and National Bank's DirectLink software. Both have had outages, PC Banking is far more error prone though, and National bank usually lets us know in advance if there is going to be a problem. In addition National Bank has a backup server which the software connects to automatically if it can't logon to the first one. You would think that a bank offering a service like this to business would have a number of failsafe backup systems wouldn't you?? I have come to rely on daily account information and it is a right pain in the backside to not have it. Hmmm, they never seem to miss taking the fees out though X-( | Sb0h (3744) | ||
| 248728 | 2004-06-30 22:42:00 | Works OK on a Mac | Jim B (153) | ||
| 248729 | 2004-07-01 00:37:00 | Our Mac is in the graphics department and our business is just a little 'bigger' than one Mac Thanks but no thanks, Jim B |
Woof (2402) | ||
| 248730 | 2004-07-01 02:38:00 | You should try a real bank like National Bank ;) | kiki (762) | ||
| 248731 | 2004-07-01 03:01:00 | I use the ANZ site and have problems unless I use Internet Explorer. | Mzee (158) | ||
| 248732 | 2004-07-01 04:14:00 | Finally it's "there"at 3:00pm - how's that for fast service ?! Too late, BNZ - snail mail beat you yet again - we used the hard copy bank statements instead. Yes, kiki, I would love to try National - I have already invetsigated their's at one of their presentations - their productS are what I recommended to the directors but old habits die hard, so to speak. As for ANZ we do use IE (6.0.2600) so it's only a bank brand. Personally I may shift from ASB to National because I can see problems with them (ASB) being only a "second tier" bank as far as data swapping. On Tuesday night I had all manner of trouble having relied on their internet banking and was let down ..... Thanks but if anyone knows of a support/user group for BNZ PC Banking customers I'd be interested .... Just don't let BNZ market survey me again on the subject - they haven'y ever listened in the past ! |
Woof (2402) | ||
| 248733 | 2004-07-01 04:43:00 | Must be regional access issue, or specific to your system? I have accessed BNZ on-line banking several times this morning just fine. |
godfather (25) | ||
| 248734 | 2004-07-01 05:56:00 | I cant comment on BNZ but have used ANZ for a few years. Their Internet banking is hardly ever down. Pay anyone anywhere saves me time. Transfer money between accounts no problem. All the usual services. Works for me. |
Elephant (599) | ||
| 248735 | 2004-07-01 06:40:00 | SbOh Thanks for that "structural" description of the system/procedure for National Back in the days of BNZ CMS we had an Australian a/c which 'invarably' was "unavailable" at 8:30am and the helpdesk knew nothing about it until we (I) complained. That's when I finally 'got the ear' of the dept's GM and suggested that HE needed to have someone (get in early and) try/test downloading the Australian data so that their Helpdesk would at least be fore-armed for the 'onslaught' of dissatisfied (business) customers; better still they use our contact details (eg Fax; a little before the predominance of email) to personally advise each appropriate client/customer. These are the 'structural' or procedural issues that we customers/clients need to have shared with us UP FRONT so that we have little excuses for our otherwise 'high' expectations of the 'service'. Thanks SbOh |
Woof (2402) | ||
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