| Forum Home | ||||
| Press F1 | ||||
| Thread ID: 46891 | 2004-07-09 03:57:00 | Problem with McAfee VirusScan incomplete uninstall | Koolkat (5860) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 250870 | 2004-07-09 03:57:00 | Hi can anyone help me with the following? I have Win Me with AMD Athlon XP 2.5Ghz, 512MB Memory and 60GB HDD. I installed McAfee VirusScan ver 6.02 demo. Decided not to have it after all later on and uninstalled it via the control panel as it had no uninstaller. However, when I open MS Outlook it comes up with an error message: "MS Outlook Add-in C:\Program Files\McAfee\McAfee VirusScan\Hawkex.dll could not be installed or loaded.This problem may be resolved by using Detect & Repair on the Help menu. Goes on to say unable to load "blah blah" and "you may be out of memory, system resources or missing a .dll file". I have used Detect and Repair twice with no success. I have used system restore prior the installation with no success. It only does this on Outlook, not Express nor Internet Explorer. I have searched the MS Outlook folder folder for add-ins - none seen with reference to McAfee's. Used the search tool to find hawkex.dll and nothing found. I can't seem to find anything on McAfee's website re this either. I would appreciate any help I can get from anyone who may be able to resolve this as it is a pain having it popup when I open the program. TIA. Regards Koolkat |
Koolkat (5860) | ||
| 250871 | 2004-07-09 04:43:00 | Welcome to PressF1 Koolkat One option would be to uninstall then reinstall Outlook. make a backup copy of your Outlook.pst and Archive.pst files first. |
Davesdad (923) | ||
| 250872 | 2004-07-16 02:58:00 | Thank you Davesdad for taking the time to reply and I am sorry I haven't got back to you sooner and it was appreciated. It was a good option considering that I tried McAfee's solutions for removing the virusscan registry entries as suggested by them that consequently didn't work! In the meantime, I decided to can Outlook outright and use Incredimail instead. I exported my address book and settings and mail to this and think I will try this instead. It seems to be so much better than Outlook at the moment. I have searched high and low in my settings in my computer and there is no way that I can find anything related to the entry in Outlook that pops up when I opened Outlook on the desktop. Weird really. Thanks koolkat |
Koolkat (5860) | ||
| 250873 | 2004-07-16 05:14:00 | You would just need to remove the Add-In under Outlook? Tools - Options - Other - Advanced Options - Add-In Manager Incredimail? ... EEEEK! |
godfather (25) | ||
| 250874 | 2004-07-16 05:26:00 | > In the meantime, I decided to can Outlook outright and use Incredimail instead. Out of the frying pan and into the fire? :D If you want to try a good email program have a look at Eudora. You can use it for free in the ad-sponsored mode but like Godfather I purchased mine as it is that good. Alternatively, Thunderbird is another good one to try and is free without adverts. :-) |
Susan B (19) | ||
| 1 | |||||