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Thread ID: 136086	2014-01-18 11:06:00	Screen dims and cannot change...	pct (16854)	Press F1

Post ID	Timestamp	Content	User
1365427	2014-01-18 11:06:00	Hey so I've got a HP touchsmart I've had a few weeks (bought brand new)... had a fault with screen flickering which I got repaired under warranty (new display panel). They found secondary fault (webcam not working) which they also fixed. got it back and notice that in battery mode after the screen dims (after a min as default in power settings ) the brightness stays at that same dimmed level until it is restarted or plugged into the power . Have noticed the problem even straight after I pull it out from the power I rang HP and they told me to test it on another monitor. So I hooked it up to the tv via HDMI & the strange thing is it works fine! screen dims and comes right again once I move the mouse or whatever So does this mean it's not faulty if it goes ok plugged into the tv ? any ideas on how this can be fixed? also if it is a fault , do I have the right to ask for a replacement instead of getting it repaired? Thanks	pct (16854)
1365428	2014-01-18 20:58:00	I would take it back and get something else / better	Speedy Gonzales (78)
1365429	2014-01-18 21:57:00	Could be a software issue as well. Had one of those (Touchsmarts) last week doing weird things like going dim and no display, turning off when it wasn't meant to - it was a setting. Right click the desktop- Personalize - bottom right click screen saver - dead center of that window, untick the box On resume Display log on screen, then bottom left , change power settings, Select High performance, change any settings to never. If the dimming stops after that then its a software problem, if it still does it, then theres a hardware fault. HP have some weird settings /options sometimes. If it is faulty, the supplier also has the right to repair it. If they cant, or its substantial then you have the right to have it replaced - If the problem is minor, and can be fixed, the retailer can choose to either repair, replace or refund. Generally if its only new they would replace it ( depending on where you brought it from) . BUT only with the same model or value - Have a read consumer-guarantees-act/putting-it-right (www.consumer.org.nz)	wainuitech (129)
1365430	2014-01-19 07:11:00	Well I've done as you said wainuitech and I've had no issues since....so I wonder what the issue could be? hmmmm	pct (16854)
1365431	2014-01-19 07:52:00	If its working OK in high performance, then I suspect its some stupid power saving option that HP have installed that's not working as it should. The main one I was referring to in previous post was the setting next to the timer/screen saver that says (untick the box) "On resume Display log on screen," Even though it was set to none, the screen was actually dimming then shutting off after 1 minute. (I timed it ) The only way the person could get it not to turn off before was to have something moving or using a program that would kick off that setting. By plugging in the external display as HP suggested, it will have been over riding the HP settings somehow. As long as its working by changing the software settings it not a warranty job / claim. No warranty will cover software, only hardware. If you want to use a different power setting, like screen savers, or sleep etc, I suggest you use one of the others, not HP's Mickey Mouse unstable one ;) and see what happens.	wainuitech (129)
1365432	2014-01-19 21:29:00	IAs long as its working by changing the software settings it not a warranty job / claim. No warranty will cover software, only hardware. this seems rather counter intuitive. for part of a product to be covered by warranty but not other parts of it. seems down right fraudulent. returns for windows8 being a terrible example of bait and switch should clearly be valid. objections to any operating system is a valid reason for returns. hiccups like the one described in this thread even more-so should be validated.	Mirddes (10)
1365433	2014-01-19 23:56:00	this seems rather counter intuitive. for part of a product to be covered by warranty but not other parts of it. seems down right fraudulent. returns for windows8 being a terrible example of bait and switch should clearly be valid. objections to any operating system is a valid reason for returns. hiccups like the one described in this thread even more-so should be validated. Software has never been covered. Unless its a fault right from the start, and even then all the manufactures will do is say re-install the OS back to how it was when first purchased. If it still fails then they will send out a recovery DVD's and you do a fresh install. ( thats a FACT BTW) Since the screen is working correctly when changing power settings thats software related. Whos to say a person Hasn't fiddled with something or installed some third party program thats caused it -- Thats out of the manufactures control. Highlighted -- thats your opinion, who ever brought a PC would know it has W8 installed. If they dont like it, buy something else. Under the CGA if you buy something and then dont like or change your mind, its not a right for a refund from CGA - You can return a product only if it fails to live up to the guarantees in the Act. If you simply change your mind, then all you can do is tell the supplier and politely ask for your money back.They are under no obligation to refund you Some places like the warehouse may do it, but they dont have to. Also relating to CGA and software: The computer game I bought wouldn't work properly without a "patch", which took hours to download off the Internet. Almost all software on the market can be patched. Patches help fix bugs, streamline the operation, and allow programs to cope with changing technology. However, if a piece of software is essentially unusable at purchase, we think you have the right to return it. Having already done the download, though, you may decide to stick with it. You're not due any compensation, unless you had to pay for the patch and were misled about whether you would need it. In this case it wasn't unusable, just needed a setting changed. :) Might pay for you to read up the cans and cants of the CGA before making comments along those lines in case you get proven incorrect. ;)	wainuitech (129)
1365434	2014-01-20 01:37:00	this seems rather counter intuitive . for part of a product to be covered by warranty but not other parts of it . . Yes & no Things should just work, as is , out of the box . The other problem is Brand name laptop/pc manufactures just load so much extra crap software on Im surprised these things work at all . So its not a standard Windows install out of the box . HP even promised to stop doing this, but no , same as same as . The NEW professional(expensive) Grade laptops Im setting up at the mo, totally crapulated , by the manufacturer, to the extent wifi didnt work properly So after all that rant, yes, these things SHOULD be covered by warranty . They dont work,out of the box, manufacturer needs to fix it . If a software developer sells buggy or unstable software, it should be returnable (good luck trying that) . We have just come to expect & accept that software will be riddled with bugs that will be fixed some time in the future .	1101 (13337)
1365435	2014-01-20 04:04:00	The other problem is Brand name laptop/pc manufactures just load so much extra crap software on Im surprised these things work at all. So its not a standard Windows install out of the box. Thats the biggest problem. A few weeks back I was setting up a laptop having to use the recovery partition, ( the person had put in Vista - of all OS's and didn't know how to get W8 back on, as their actions had broken the normal reinstall options) and got a pleasent shock when it finished -- NOTHING, no "extra" trial programs, no trial AV either -- I as waiting for the "got ya" :D	wainuitech (129)
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