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Thread ID: 136114	2014-01-20 22:42:00	Windows Update error	pcuser42 (130)	Press F1

Post ID	Timestamp	Content	User
1365676	2014-01-21 05:46:00	Neither of those fixed the problem. :(	pcuser42 (130)
1365677	2014-01-21 05:57:00	Hmm look at the bottom of the windowsupdate.log in c:/windows. Copy and paste some of it here. Run this the one for Win7 (support.microsoft.com). You may have to reboot then try again	Speedy Gonzales (78)
1365678	2014-01-21 06:16:00	Some of the log file. 2014-01-21 18:45:35:212 912 944 AU ############# 2014-01-21 18:45:35:212 912 944 AU ## START ## AU: Search for updates 2014-01-21 18:45:35:212 912 944 AU ######### 2014-01-21 18:45:35:212 912 944 AU <<## SUBMITTED ## AU: Search for updates [CallId = {DF2BC960-DD7B-4049-972F-BD84BEB1D3EA}] 2014-01-21 18:45:35:212 912 c4 Agent ************* 2014-01-21 18:45:35:212 912 c4 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates] 2014-01-21 18:45:35:212 912 c4 Agent ********* 2014-01-21 18:45:35:212 912 c4 Agent * Online = Yes; Ignore download priority = No 2014-01-21 18:45:35:212 912 c4 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1" 2014-01-21 18:45:35:212 912 c4 Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service 2014-01-21 18:45:35:212 912 c4 Agent * Search Scope = {Machine} 2014-01-21 18:45:35:242 912 c4 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab: 2014-01-21 18:45:35:242 912 c4 Misc Microsoft signed: Yes 2014-01-21 18:45:35:454 912 c4 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab: 2014-01-21 18:45:35:454 912 c4 Misc Microsoft signed: Yes 2014-01-21 18:45:35:474 912 c4 Agent Checking for updated auth cab for service 7971f918-a847-4430-9279-4a52d1efe18d at ds.download.windowsupdate.com 2014-01-21 18:45:35:474 912 c4 Misc Validating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.c ab: 2014-01-21 18:45:35:474 912 c4 Misc Microsoft signed: Yes 2014-01-21 18:45:35:686 912 c4 Misc Validating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.c ab: 2014-01-21 18:45:35:686 912 c4 Misc Microsoft signed: Yes 2014-01-21 18:45:35:686 912 c4 Setup Checking for agent SelfUpdate 2014-01-21 18:45:35:686 912 c4 Setup Already checked for selfupdate. SelfUpdate is required. 2014-01-21 18:45:35:686 912 c4 Setup Downloading binaries required for SelfUpdate 2014-01-21 18:45:35:736 912 c4 Setup Downloading setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256" 2014-01-21 18:45:35:736 912 c4 Setup Downloading setup package WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256.cab from download.windowsupdate.com 2014-01-21 18:45:37:438 912 c4 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\Package s\WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256\WUCli ent-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256.cab: 2014-01-21 18:45:37:438 912 c4 Misc Microsoft signed: Yes 2014-01-21 18:45:37:438 912 c4 Setup Downloading setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256" 2014-01-21 18:45:37:438 912 c4 Setup Downloading setup package WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256.cab from download.windowsupdate.com 2014-01-21 18:45:39:799 912 c4 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\Package s\WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256\WUCl ient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256.cab: 2014-01-21 18:45:39:809 912 c4 Misc Microsoft signed: Yes 2014-01-21 18:45:39:809 912 c4 Setup Downloading setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256" 2014-01-21 18:45:39:809 912 c4 Setup Downloading setup package WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256.cab from download.windowsupdate.com 2014-01-21 18:45:45:320 912 c4 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\Package s\WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256\WUCl ient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256.cab: 2014-01-21 18:45:45:340 912 c4 Misc Microsoft signed: Yes 2014-01-21 18:46:02:882 912 c4 Setup Staging setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256" 2014-01-21 18:46:05:394 912 c4 Handler FATAL: UH: 0x800706be: CreatePackage failed in CCbs::CreatePackage 2014-01-21 18:46:05:394 912 c4 Setup WARNING: CBS StartStagePackage failed, error = 0x800706BE 2014-01-21 18:46:05:394 912 c4 Setup FATAL: Failed to stage setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256", error = 0x800706BE 2014-01-21 18:46:05:394 912 c4 Setup WARNING: Failed to stage applicable setup packages, error = 0x800706BE 2014-01-21 18:46:05:394 912 c4 Setup FATAL: Downloading binaries for SelfUpdate failed, err = 0x800706BE 2014-01-21 18:46:05:394 912 c4 Agent * WARNING: Skipping scan, self-update check returned 0x800706BE 2014-01-21 18:46:05:394 912 c4 Agent * WARNING: Exit code = 0x800706BE 2014-01-21 18:46:05:394 912 c4 Agent ********* 2014-01-21 18:46:05:394 912 c4 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates] 2014-01-21 18:46:05:394 912 c4 Agent ************* 2014-01-21 18:46:05:394 912 c4 Agent WARNING: WU client failed Searching for update with error 0x800706be 2014-01-21 18:46:05:394 912 c4 Report CWERReporter finishing event handling. (00000000) 2014-01-21 18:46:05:394 912 284 AU >>## RESUMED ## AU: Search for updates [CallId = {DF2BC960-DD7B-4049-972F-BD84BEB1D3EA}] 2014-01-21 18:46:05:394 912 284 AU # WARNING: Search callback failed, result = 0x800706BE 2014-01-21 18:46:05:394 912 284 AU # WARNING: Failed to find updates with error code 800706BE 2014-01-21 18:46:05:394 912 284 AU ######### 2014-01-21 18:46:05:394 912 284 AU ## END ## AU: Search for updates [CallId = {DF2BC960-DD7B-4049-972F-BD84BEB1D3EA}] 2014-01-21 18:46:05:394 912 284 AU ############# 2014-01-21 18:46:05:394 912 284 AU Successfully wrote event for AU health state:0 2014-01-21 18:46:05:394 912 284 AU AU setting next detection timeout to 2014-01-21 10:46:05 2014-01-21 18:46:05:394 912 284 AU Setting AU scheduled install time to 2014-01-21 14:00:00 2014-01-21 18:46:05:394 912 284 AU Successfully wrote event for AU health state:0 2014-01-21 18:46:05:404 912 284 AU Successfully wrote event for AU health state:0 2014-01-21 18:46:10:468 912 c4 Report REPORT EVENT: {7810FE5E-FB4B-443C-B9FD-95575F781A81} 2014-01-21 18:46:05:394+1300 1 161 101 {174EAAC7-5A3D-448F-BE6F-D6FE450E1DCF} 1 800706be SelfUpdate Failure Content Download Error: Download failed. 2014-01-21 18:46:10:479 912 c4 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8 2014-01-21 18:46:10:479 912 c4 Report WER Report sent: 7.3.7600.16385 0x800706be 174EAAC7-5A3D-448F-BE6F-D6FE450E1DCF Download 101 Unmanaged 2014-01-21 18:46:10:479 912 c4 Report CWERReporter finishing event handling. (00000000) 2014-01-21 19:11:47:328 912 560 Report CWERReporter finishing event handling. (00000000) Will try that Fix It and report back. EDIT: The Fix It found some things it couldn't fix: 5492	pcuser42 (130)
1365679	2014-01-21 06:40:00	Looks like it's having probs downloading / installing this WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256. Just checked on Win7 here. It's a mum file. And I think it does have something to do with the Windowsupdate agent Try one of the posts here / the 2nd post (social.technet.microsoft.com)	Speedy Gonzales (78)
1365680	2014-01-21 07:05:00	Still not working :angry	pcuser42 (130)
1365681	2014-01-21 07:12:00	So you saved those commands as a bat file then ran it?? Try rebooting if you havent yet. You may have to get this (www.microsoft.com). Only prob is, I think you need SP1 which wont install !	Speedy Gonzales (78)
1365682	2014-01-21 07:20:00	So you saved those commands as a bat file then ran it?? Try rebooting if you havent yet. Yes, and yes I rebooted. You may have to get this (www.microsoft.com). Only prob is, I think you need SP1 which wont install ! Tried that earlier, it just says it stopped working...	pcuser42 (130)
1365683	2014-01-21 07:23:00	Err if you want (if you can put teamviewer on it). I can have a quick look, if you want	Speedy Gonzales (78)
1365684	2014-01-21 07:37:00	Err if you want (if you can put teamviewer on it). I can have a quick look, if you want PM sent :)	pcuser42 (130)
1365685	2014-01-21 18:52:00	Ran SeaTools as suggested by Speedy, and the short test failed. Will leave it to run a long test while I'm at work.	pcuser42 (130)
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