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| Thread ID: 47059 | 2004-07-14 18:35:00 | Laser Printer | JJJJJ (528) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 252326 | 2004-07-14 18:35:00 | I am having problems with my Panasonic KX-PT7100 laser printer. When I try to use it, it starts up OK. Then as the first page starts to go through I hear a graunching noise and the printer stops. I get a card on my screen saying "No paper or paper blockage". Then another card pops up saying "Found new hardware etc. etc," I find that the first page has stopped before the actual printing starts.I clear the page and try again, same thing. I have removed and reinstalled drivers several times. I am using the correct winXP drivers. Sometimes after the driver change it will work. But the next time I want to print the same thing happens again. I am inclined to think it is a driver problem and the blockage is just co-incidental. Anyone got any ideas? The printer is about six months old.It has only printed about 50 pages (and wasted about 150). Still using the original toner.etc. Jack |
JJJJJ (528) | ||
| 252327 | 2004-07-14 21:03:00 | Graunching sounds are not good, and very unlikely to be associated with the printer driver. If it is only six months old, start warranty repair procedures. robo. |
robo (205) | ||
| 252328 | 2004-07-15 06:31:00 | I agree with robo - I don't think this is a driver problem. A graunching / grinding sound usually indicates a broken or ceased gear wheel within the printer. This is not good - given your printer is new. However before you do that, eliminate a few possible causes - turn the printer off and turn it on again (to clear the memory), if the toner cartridge gear has ceased or is not correctly engaged then you could get a similar graunching noise. Try removing the toner cartridge, reinsert it and try again. Try another toner cartridge if you have one. Try also printing a job from the manual paper tray (if it has one), open the back door (if it has one) and print a page (try a very basic txt document) using a straight paper path. Your original message indicates that nothing has yet printed onto the paper - so the fault has probably occured prior to the cartridge. Check also that the rubber paper pickup wheels (if it has any) are seated correctly and that the paper tray is correctly seated and pushing the paper up properly. If none of these work then it sounds like an infeed gear wheel has either broken or ceased and this should not present a problem under a warranty claim. |
andrew93 (249) | ||
| 252329 | 2004-07-16 03:00:00 | That's a paper feed problem. "Paper Jams" are not detected by a little imp in the machine who observes the paper piling up. At critical points in the paper path, there are sensors. If a sheet of paper is not detected at the appropraite time after the cycle has started that's what makes the printer processor decide that there is something wrong. The graunching sound is what you detect. That's an even better signal of something wrong.;-) Time to find the receipt and the guarantee card.:D |
Graham L (2) | ||
| 252330 | 2004-07-16 03:22:00 | Yes I've worked out that it is a paper jam, but I can't see anything that could be causing it. Everything looks brand new and there's no rubbish in there. Anyway I found the receipt in my wife's purse so we will trot it back to DSE tomorrow morning. One interesting thing I have discovered. MEC are the importers of them. Panasonic has nothing to do with them. MSC's suggested retail price is $299 + gst, about $338. DSE charges $499. The theiving buggers. Jack |
JJJJJ (528) | ||
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