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Thread ID: 47354 2004-07-23 16:08:00 Eye fatigue with new monitor - Brightness/glare? kiki (762) Press F1
Post ID Timestamp Content User
254833 2004-08-04 06:45:00 Who was the company who serviced the unit?

I would be getting hold of the manufacters personnaly,when my dvd player(800 bucks worth) was waylaid by service monkeys i ranf the Phippips office in Auckland,2 days later i got a brand new replacement unit.

Hell,show phillips this thread.
metla (154)
254834 2004-08-04 06:49:00 The refresh rate claim is pure bollocks kiki. I'd like to know how that makes anything "intense".

Can you go back to the greyscale step site and do another photo to show me what it looks like at their settings? That is probably the most useful thing to do right now from my perspective. I have a fair idea of what I might see, but I need to eyeball it personally.

I don't know where we go from here as yet, but I'll give it some thought. You are probably going to have to get the service guys out again (did they really send two at once?).

Cheers

Billy 8-{)
Billy T (70)
254835 2004-08-04 06:54:00 > So I've dropped it down to 75Hz and you can see
> flickering which is not very good.

what flickering are you talking about?

mine is at standard 60Hz and perfectly fine
agent_24 (4330)
254836 2004-08-04 08:53:00 > Who was the company who serviced the unit?

They contracted out Southland Electronics Ltd. in Invercargill to do it.

> Hell,show phillips this thread.

Maybe, might help my case a bit :)

> Can you go back to the greyscale step site and do another photo to show me what it looks like at their settings?

Ok ImageF1 seems to be down, but I've uploaded to one of my FTPs.

Monitor after repair (203.96.152.10) (233kb)
Both my monitors side by side (203.96.152.10) (314kb)

There seems to be some weird horizontal lines on the first picture, seems the camera captures that, but not on the old monitor.

> what flickering are you talking about? mine is at standard 60Hz and perfectly fine

You can see some flickering, it's noticeable and not very nice to look at.
kiki (762)
254837 2004-08-04 10:06:00 >>what flickering are you talking about? mine is at standard 60Hz and perfectly fine
I can't stand 60Hz, 70Hz is just bearable.

Kiki, found this... maybe of some help (I know yours is not a Dell).

Just a hunch - or call it a little input that might shed (away) some light.
I have a Philips-made Dell monitor (I could not see plunking down THAT much
extra money for the 19" Trinitron) and have the same problem. This is on 2
out of 2 identical monitors as I have 2 Dell systems.

The solution, besides running the screen drive down(as indicated - you don't
have that option), was to adjust the video card. For some reason, many of
the Nvidia based AGP cards found in Dells have a default gamma level that is
insane..I'd say more like "intended to cause sunburn". Luckily the video
utility driver allows for an adjustment with memory settings, which are
retained at startup if selected.

For me, I am still running brightness full down/contrast full up - but I can
view the screen.
Dolby Digital (160)
254838 2004-08-04 10:29:00 Okay kiki, the brightness/contrast ratio is incorrect. Your eyes are not fooling you, the brightness level is too high.

The image of your old monitor is a little dull, but the correct principle is displayed, i.e. an even series of brightness increases from left to right.

The philips monitor is over-bright and over-contrasted, in that the extreme left bar is driven to black level, then there is an immediate jump to around 35-40% brightness on the second bar. Those percentages are a subjective "guess" given the image quaility, but you will get what I mean.

The net effect of these settings is that your eyes see an excessive "contrast" between light and dark areas, which in turn causes eyestrain.

Ignore the lines/bands across the screen, that is a strobing effect caused by the timing relationship between your vertical refresh rate and the shutter speed on your camera. A smaller aperture and longer exposure would eliminate that effect.

What to do? Contact Philips again and tell them the service was ineffective and left the monitor incorrectly set up. While they are deciding what to do, readjust contrast and brightness yourself as previously detailed in this thread and see if you can get it any better than last time. If you can't then probably nothing was repaired or adjusted inside and all the agents did was reset the contrast and brightness to suit their idea of how it should look.

Cheers

Billy 8-{)
Billy T (70)
254839 2004-08-04 11:37:00 Thanks Billy. :) I've tried but I htink it's physically impossible to get an even spread of the colours from black to white by adjusting the controls. There is always a huge difference from the black to the next colour. I think it is possible if the contrast is down to 30%, but the screen is almost black. :p

> If you can't then probably nothing was repaired or adjusted inside and all the agents did was reset the contrast and brightness to suit their idea of how it should look.

:^O That's probably exactly what happened.

I'm going to try that test on all the computers in the house to see what it looks like on them.
kiki (762)
254840 2004-08-04 12:39:00 Hi Kiki
Sorry to see you've still got problems - I was looking up the link for your monitor and following is a copy of the sales blurb :

>Maximum Resolution (1920*1440) - Superior picture quality,
>bringing brilliant, blazing video to the desktop.
>Horizontal pitch (0.25) - Superior performance. Offers flicker-free
>viewing resolution. Superior image quality that is easy on the eyes.

Exactly how does Philips expect to deliver a "blazing" image that is easy on the eyes?

If it wasn't so many words we could have added this to the list of Oxymorons posted tonight.
:D
andrew93 (249)
254841 2004-08-04 12:44:00 does the word "Brilliance" on the top left of the monitor case mean anythng to you??

:D :D :D
agent_24 (4330)
254842 2004-08-04 12:47:00 :^O
... and when it said "blazing" I didn't know Philips was being literal!
:^O
andrew93 (249)
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