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| Thread ID: 47354 | 2004-07-23 16:08:00 | Eye fatigue with new monitor - Brightness/glare? | kiki (762) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 254823 | 2004-07-28 06:31:00 | >>and the other an onboard Nvidia Riva TNT on an Intel S440BX MB and they produce absolutely identical display characteristics. I was rather surprised to see the difference, but it is there. Just an observation from another CRT user. |
Dolby Digital (160) | ||
| 254824 | 2004-07-28 06:40:00 | > Thats a good point,the onsite service is provided by whoever the manufacter has contracted to supply it,Kiki should ring back the help line and tell them the unit is unusable and he either wants it fixed or replaced. Yeah, I'm wanting a refund though. Could cause trouble. If I got a replacement, what's to say another monitor of the same won't have the same problems? > I'd go with the on site service and let the guy take it away with him. It is Ascent's problem and unless "buyer pays return freight on faulty goods" was a condition of the sale, and clearly apparent to a person of average eyesight and intellect, then you can ask them to provide the return courier tickets. Is that going to work if I'm wanting a refund not replacement? Might turn into a shambles. Ascent's FAQ (www.ascent.co.nz) doesn't say anything like this, unless I've missed something. Seems like they just take a hard line on it. > I wouldn't mind betting that the "sender pays" policy is based on return of unwanted goods and has a restocking charge attached as well. Yeah well it's even sender pays on warranty issues as well (if it's gear other than monitors). Something stuffs up, so you send the broken item and you have to pay for it. Not too great if it wasn't your fault in the first place. The manufacturer of the item should have to pay for the postage for the faulty item. I wouldn't say it's unwanted goods either. I'm claiming it's faulty, therefore I don't want it anymore, so refund. :( |
kiki (762) | ||
| 254825 | 2004-07-28 07:29:00 | Your choice I suppose but there's not much wrong with a good 109P. I would have waited until the agent had tried to get it running properly or replaced it. |
PaulD (232) | ||
| 254826 | 2004-07-28 11:36:00 | I agree with Paul. Get the agent to fix it at your place. Seemingly your guarantee provides for that..and it's what most people would do, surely? But if you're determined to return it, I recommend Fastway Couriers as one I've used. Told by a friend that NZ Post's couriers were very expensive for computers, I checked out a few firms 6 months ago. Fastway is a franchise (Owner/operators in many centres. Check their website) and charged me $40 for a large box containing computer, monitor, keyboard & small speakers from Rotorua to Dunedin. That was door-to-door residential, so no depot visit needed at either end. You could get a quote for your requirements. You do have to pack it safely yourself, of course. |
Laura (43) | ||
| 254827 | 2004-07-28 12:02:00 | Thanks Laura and Paul, sounds like an idea. :) | kiki (762) | ||
| 254828 | 2004-07-29 01:18:00 | Kiki - I would also take advantage of the onsite warranty as they can hardly argue with you when you have your other monitor alongside it to show them the difference. ;-) | Susan B (19) | ||
| 254829 | 2004-07-29 05:50:00 | Ascent have told me that their supplier thinks this has never happened before and need a Philips rep to come and check it out. So they are going to organise it for me. It will suck if they say there is nothing wrong with it and it must be my problem. Then they are unlikely to give me a refund. |
kiki (762) | ||
| 254830 | 2004-07-29 06:45:00 | >>It will suck if they say there is nothing wrong with it and it must be my problem. The thing is you have a problem and the supplier should try and resolve it for you. I always remember when I purchased a car and having taken it for a one hour drive the same day I purchased it, I wasn't happy with the vehicle. The dealer where I purchased it from could not have cared less. I think he took the attitude that if he fobbed me off I would get used to it. I haven't bought another car off him and don't recommend him to others. |
Dolby Digital (160) | ||
| 254831 | 2004-07-29 07:53:00 | Hang in there kiki! Print out a copy of the setup instructions I posted for you and demonstrate the problem on the greyscale steps, then compare the outcome with your old monitor. If you are lucky you will get a service rep who actually knows something about the inside of a monitor and won't just try all the consumer settings as you have done. If you get the other sort, don't be swayed, reject the monitor and tell him/her to take it away and bring you another. Good luck! Cheers Billy 8-{) |
Billy T (70) | ||
| 254832 | 2004-08-04 06:35:00 | An update: They took the monitor away on Tuesday morning and I got it back about 4:30pm today. They couldn't do the 'onsite warranty' as they only had the tools for fixing it at the workshop but they picked it up and brought it back which was good. Anyway I was talking to one of them yesterday before they had looked at it, and he thought it was pretty bright. Then I was talking to a different guy today that had said he had played with the controls on it and didn't find anything wrong with it. I tried to tell him that I was using it for photoshop and the greyscale needed to be set up properly to get the colours/shades right, and I said when it is looking good, then that's way too intense on my eyes. He asked me what refresh rate I was running it at, I said 100Hz at 1280x1024. He said that would be pretty intense and to drop it to 75Hz and see how that goes, then he dropped the monitor back to me. Don't know if they really did anything inside the monitor or not. :( So I've dropped it down to 75Hz and you can see flickering which is not very good. :| 85Hz is slightly better, but when you are sitting at this thing for a while your eyes just get sore. When it got back they had it set up at 35% brightness, 80% contrast. I want to return this thing, get something else like an LCD. At least I won't lose my eyesight. I'll email Ascent again, see if I can return it. I'm going to be mighty annoyed if they won't let me... |
kiki (762) | ||
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