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Thread ID: 47354 2004-07-23 16:08:00 Eye fatigue with new monitor - Brightness/glare? kiki (762) Press F1
Post ID Timestamp Content User
254813 2004-07-28 05:08:00 > Mmm Interesting.
>
> Another potential problem. I will have to send this
> back, and I was looking up courier prices.
> Courierpost for 25kg comes to about $100 island to
> island economy?! :O $20 for 5kg base ticket + 4 more
> to make up the 25kg? :O That is a load of money!
>
> How do Ascent and others do it? They seem to be able
> to ship it down here for only $16-$25...

Last time i priced a monitor to go down south it was going to cost 45 bucks or so,...I suggest you look again.
metla (154)
254814 2004-07-28 05:11:00 maybe you can get ascent to pay for the shipping? agent_24 (4330)
254815 2004-07-28 05:18:00 > maybe you can get ascent to pay for the shipping?

Well I had a video card die a few months ago and I asked if they paid for the return trip and their response was basically:

"NO YOU PAY FOR THE COURIER YOURSELF!"

But if they get cheap deals on couriers maybe they could bill my credit card and send me some tickets.
kiki (762)
254816 2004-07-28 05:21:00 interesting.

Seagate pay for shipping of bad harddrives dont they?
agent_24 (4330)
254817 2004-07-28 05:30:00 > Last time i priced a monitor to go down south it was going to cost 45 bucks or so,...I suggest you look again.

Yeah, but you have a business which entitles you to business accounts with whatever couriers you want.

Last time I rung up a few of the courier companies and asked them if they picked up items from residential addresses and basically they all said "no, you have to have an account with us", "no we only deal with businesses", "no, unless you've got pre-paid courier tickets which you have to buy from our Depo". CourierPost was the only one that would pick up the item for me, but I had to purchase the tickets from the post shop first.

Someone from Ascent suggested I use NZpost and they would still give a tracking number. I think they want me to walk this 1m³ box down to the post office.
kiki (762)
254818 2004-07-28 05:35:00 hmm.,....actually i priced it through there website,someone wanted a 19' monitor sent down south,and i had only worked 5 bucks cartage into the price.......

And i take all my gear down to the courier in person,being a one man Ghetto Superstar i have to leave the shop in a moments notice and that means shutting the door while im gone,which throws a spanner in the works when the courier comes cruisin by in his pimp wagon.

Then i pop a cap in his ass and recite some big-noting street poetry at high velocity.
metla (154)
254819 2004-07-28 05:43:00 How does ON-SITE service warranty end up with you having to end it back yourself? PaulD (232)
254820 2004-07-28 05:45:00 kiki

I'd go with the on site service and let the guy take it away with him. It is Ascent's problem and unless "buyer pays return freight on faulty goods" was a condition of the sale, and clearly apparent to a person of average eyesight and intellect, then you can ask them to provide the return courier tickets.

I wouldn't mind betting that the "sender pays" policy is based on return of unwanted goods and has a restocking charge attached as well.

It all depends on how much hassle you are prepared to endure I guess.

Cheers

Billy 8-{)
Billy T (70)
254821 2004-07-28 05:46:00 > How does ON-SITE service warranty end up with you
> having to end it back yourself?



Thats a good point,the onsite service is provided by whoever the manufacter has contracted to supply it,Kiki should ring back the help line and tell them the unit is unusable and he either wants it fixed or replaced .
metla (154)
254822 2004-07-28 05:47:00 3 years on-site warranty 0800-657-447 / 0800-477-999 metla (154)
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