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Thread ID: 47501 2004-07-28 07:06:00 Win XP + HP5100C robc (2685) Press F1
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256056 2004-07-29 09:14:00 I don't know if I am missing something, or am just really thick but there doesn't seem to be a driver update for XP .
see the text below copied from the HP site .


If you purchased a new computer with Windows XP pre-installed or have completely removed your previous version of a Windows operating system and have loaded the full version of the Windows XP operating system, you should verify that there is a full version of the HP PrecisionScan software available for your new Windows XP operating system . If the software is available, install that software .

If the full HP PrecisionScan software for your HP ScanJet scanner is not yet available, HP suggests using the Windows XP - WIA software driver that is built into your PC, until the HP PrecisionScan software for Windows XP is available for downloading or ordering from this web site .

Customers that have products that are not supported with the built-in WIA driver on the Windows XP operating system, or would prefer the full featured HP Software solution for Windows XP, may follow the steps listed here:


1/ Disconnect the scanner from the PC if it is connected .
2/ Download and install the latest version of the HP Scanning Software for the scanner for Windows 2000 Pro .
3/ Download and install the HP ScanJet scanner update for Windows XP from here (here being a link)
4/Reconnect the scanner to the PC and let it plug and play . 		robc (2685)
256057 2004-07-29 11:40:00 > I don't know if I am missing something, or am just
> really thick but there doesn't seem to be a driver
> update for XP .

I agree - it is confusing, so this is my take on the instructions :

> see the text below copied from the HP site .
>
>
> If you purchased a new computer with Windows XP
> pre-installed or have completely removed your
> previous version of a Windows operating system and
> have loaded the full version of the Windows XP
> operating system, you should verify that there is a
> full version of the HP PrecisionScan software
> available for your new Windows XP operating system .
> If the software is available, install that software .

Not applicable - there is no s/w available

> If the full HP PrecisionScan software for your HP
> ScanJet scanner is not yet available, HP suggests
> using the Windows XP - WIA software driver that is
> built into your PC, until the HP PrecisionScan
> software for Windows XP is available for downloading
> or ordering from this web site .

On the assumpton WIA (whatever that is) is a no go, read on

> Customers that have products that are not supported
> with the built-in WIA driver on the Windows XP
> operating system, or would prefer the full featured
> HP Software solution for Windows XP, may follow the
> steps listed here:

Ok - sounds like what needs to happen

> 1/ Disconnect the scanner from the PC if it is
> connected .

Disconnect the scanner and uninstall whatever s/w you have loaded

To be safe, restart the PC

> 2/ Download and install the latest version of the HP
> Scanning Software for the scanner for Windows 2000
> Pro .

try this ( . www1 . hp . com/ewfrf/wc/softwareDownloadIndex?product=61840&lang=en&cc=us&lc=en&dlc=en&os=181&softwareitem=sj269en" target="_blank">h10025 . www1 . hp . com)

again, to be safe, restart the PC

> 3/ Download and install the HP ScanJet scanner update
> for Windows XP from here (here being a link)

from here ( . www1 . hp . com/ewfrf/wc/softwareDownloadIndex?product=61840&os=228&lang=en&cc=us&lc=en&dlc=en&softwareitem=sj660mu" target="_blank">h10025 . www1 . hp . com)

> 4/Reconnect the scanner to the PC and let it plug and
> play .

And hopefully that will work 		andrew93 (249)
256058 2004-07-30 02:01:00 Thanks Andrew,
I read that and got a totally different message to the one you have read. I will give it a try.
Rob 		robc (2685)
256059 2004-07-30 02:38:00 The drivers you have downloaded appear to be an update from the earlier win 98 drivers.I notice the size is only 500k. The full program was from memory about 30/40 Mb.
I remember installing them when I first got XP. And they didn' work. I installed the win 2000 drivers and they worked occasionly. I know HP later put the full program on their web site, but they seem to have been removed.
I would suggest getting in touch with HP and asking if they have the updated drivers on disk.
Jack 		JJJJJ (528)
256060 2004-07-30 12:08:00 thanks jack,
I will do that as well. Either that or chuck the scanner and get a new one.
Robc 		theother1 (3573)
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