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| Thread ID: 47852 | 2004-08-07 08:05:00 | Warranty issues with Auriga | pcgeek (5986) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 259132 | 2004-08-07 08:05:00 | Hi all, Sometime ago I purchased an Auriga Geforce4 Ti4200 from a wholesaler. After 10 months use it decided to die. I hunted out the sales receipt and was relieved to find that it was still within the 12 months for warranty. I found out the wholesaler had gone out of business but managed to get hold of the retailer who was in partnership so to speak with the wholesaler. As a favour the retailer got me to send the dead card to him and he would on-send it to Auriga. It went from there to Auriga in Auckland who then sent it to Australia. Auriga Australia sent the card back to the retailer after a considerable amount of time ( approx 3 months) saying it was out of warranty but gave no other explanation. At this point the retailer felt there wasn't much I could do but if I wished to persue this issue further, gave me an email address for the company in Australia. I contacted them asking for an explanation, to be told that it was out of warranty becuase their warranties start with the wholesaler and not the customer.......... Auriga Australia then started to buckle and sent an email saying they didn't like unhappy customers blah blah and were going to send me a replacement, oh cool! I thought, Im getting a new card finally.... WRONG! They sent me a second hand card, it was the dust in the heatsink/fan unit that gave it away.... I then sent them an email saying I expected a new card as I felt this wasn't acceptable under the Consumers Guarantees Act, to which I got a reply saying that he looked up the Consumers Guarantees Act and told me it said nothing about replacing it with a new card. Anyone out there able to give me some specific parts of the Consumers Guarantees Act that apply and/or any advice when dealing with these people. |
pcgeek (5986) | ||
| 259133 | 2004-08-07 10:02:00 | Maybe in Australia, the warranty may start when it arrives at the shop but my understanding was that in NZ and same would apply in most other locations, your warranty starts when YOU purchase said item, after all it could have been sitting in a warehouse or shop long enough to be out of warranty. There used to be places in NZ that offered free legal advice that should cover your rights under the consumer act. Problem you have at this time is the retailer is out of business and Auriga are in Australia while the consumer act NZ will only apply to companies operating in NZ, not international. The retailer who is still in business though may be required under the act to cover the defect, you would need to seek advice about that. The retailer did get the ball rolling to begin with by sending it onto Australia but whether they can now wash there hands of it, I am not sure. |
Gordon. (2217) | ||
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