Forum Home
Press F1
Thread ID: 136285	2014-02-13 23:05:00	HJT log	NZHawk (4093)	Press F1

Post ID	Timestamp	Content	User
1367588	2014-02-13 23:05:00	client states their computer has been compromised. could someone review this HJT log: Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 12:01:28 p.m., on 14/02/2014 Platform: Unknown Windows (WinNT 6.02.1008) MSIE: Internet Explorer v10.0 (10.00.9200.16798) Boot mode: Normal Running processes: C:\Program Files (x86)\HP SimplePass\IEWebSiteLogon.exe C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe C:\Program Files (x86)\HP SimplePass\TouchControl.exe C:\Users\chris and britta\Desktop\2 Cleaning Tools\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = g.jp.msn.com R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = g.jp.msn.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = go.microsoft.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = go.microsoft.com R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = g.jp.msn.com R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = F2 - REG:system.ini: UserInit=userinit.exe, O2 - BHO: ExplorerBHO Class - {449D0D6E-2412-4E61-B68F-1CB625CD9E52} - C:\Program Files\Classic Shell\ClassicExplorer32.dll O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\coIEPlg.dll O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\IPS\IPSBHO.DLL O2 - BHO: WinZip Courier BHO - {A8FB70FA-0FDF-4601-9DC4-BFA1B357204F} - C:\PROGRA~2\WINZIP~1\wzwmcie.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\Office15\URLREDIR.DLL O2 - BHO: HP Network Check Helper - {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckP lugin.dll O2 - BHO: ClassicIE9BHO Class - {EA801577-E6AD-4BD5-8F71-4BE0154331A4} - C:\Program Files\Classic Shell\ClassicIE9DLL_32.dll O3 - Toolbar: Classic Explorer Bar - {553891B7-A0D5-4526-BE18-D3CE461D6310} - C:\Program Files\Classic Shell\ClassicExplorer32.dll O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\coIEPlg.dll O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll O4 - HKLM\..\Run: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe" O4 - HKLM\..\Run: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe O4 - HKLM\..\Run: [QuickFinder Scheduler] "c:\Program Files (x86)\Corel\WordPerfect Office X6\Programs\QFSCHD160.EXE" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [CLVirtualDrive] "C:\Program Files (x86)\CyberLink\Power2Go8\VirtualDrive.exe" /R O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" O4 - HKCU\..\Run: [Power2GoExpress8] "C:\Program Files (x86)\CyberLink\Power2Go8\Power2GoExpress8.exe" O4 - HKCU\..\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe" O8 - Extra context menu item: Copy to &Lightning Note - C:\Program Files (x86)\Corel\WordPerfect Office X6\Programs\WPLightningCopyToNote.hta O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE/3000 O8 - Extra context menu item: Open with WordPerfect - c:\Program Files (x86)\Corel\WordPerfect Office X6\Programs\WPLauncher.hta O8 - Extra context menu item: Se&nd to OneNote - res://C:\Program Files\Microsoft Office 15\Root\Office15\ONBttnIE.dll/105 O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll O9 - Extra button: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckP lugin.dll,-103 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromI E.exe O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckP lugin.dll,-102 - {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromI E.exe O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIE.dll O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIE.dll O9 - Extra button: (no name) - {56753E59-AF1D-4FBA-9E15-31557124ADA2} - C:\Program Files\Classic Shell\ClassicIE9_32.exe O9 - Extra 'Tools' menuitem: Classic IE9 Settings - {56753E59-AF1D-4FBA-9E15-31557124ADA2} - C:\Program Files\Classic Shell\ClassicIE9_32.exe O9 - Extra button: (no name) - {64964764-1101-4bbd-8891-B56B1A53B9B3} - C:\Program Files\Classic Shell\ClassicExplorer32.dll O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIELinkedNotes.dll O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office 15\root\Office15\ONBttnIELinkedNotes.dll O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\Office15\MSOSB.DLL O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing) O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing) O23 - Service: AMD FUEL Service - Advanced Micro Devices, Inc. - C:\Program Files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: Classic Shell Service (ClassicShellService) - IvoSoft - C:\Program Files\Classic Shell\ClassicShellService.exe O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing) O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe O23 - Service: TrueSuiteService (FPLService) - HP - C:\Program Files (x86)\HP SimplePass\TrueSuiteService.exe O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: HP Support Assistant Service - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe O23 - Service: @oem23.inf,%hpservice_desc%;HP Service (hpsrv) - Unknown owner - C:\Windows\system32\Hpservice.exe (file missing) O23 - Service: HPWMISVC - Hewlett-Packard Development Company, L.P. - C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe O23 - Service: IconMan_R - Realsil Microelectronics Inc. - C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing) O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\N360.exe O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - c:\Program Files (x86)\Common Files\Protexis\License Service\PsiService_2.exe O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing) O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing) O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing) O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing) O23 - Service: @%SystemRoot%\system32\stlang64.dll,-10101 (STacSV) - IDT, Inc. - C:\Program Files\IDT\WDM\STacSV64.exe O23 - Service: TrueAPI Service component (TrueService) - AuthenTec, Inc. - C:\Program Files\Common Files\AuthenTec\TrueService.exe O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing) O23 - Service: Validity WBF Policy Service (valWBFPolicyService) - Unknown owner - C:\Windows\system32\valWBFPolicyService.exe (file missing) O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing) O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing) O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing) O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing) O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing) O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing) -- End of file - 12191 bytes have already run Malwarebytes and Hitman Pro: nothing	NZHawk (4093)
1367589	2014-02-13 23:12:00	How do they know they've been compromised? These dont have to be in startup O4 - HKLM\..\Run: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun Is Windows up to date?? (besides not being updated to 8.1). This is win8 right?	Speedy Gonzales (78)
1367590	2014-02-13 23:44:00	How do they know they've been compromised? ah ~ someone e-mail their lawyer as them asking that a certain amount of money be transferred to an account Is Windows up to date?? (besides not being updated to 8.1). This is win8 right?[/QUOTE] correct it is only v8 will update	NZHawk (4093)
1367591	2014-02-13 23:53:00	Umm so this is the lawyer's PC? The client is a lawyer? Or the lawyer received the email and told the owner of this PC what the email said?	Speedy Gonzales (78)
1367592	2014-02-13 23:55:00	righto: the lawyer received the email and told the owner of this PC what the email said	NZHawk (4093)
1367593	2014-02-14 00:02:00	Confused. So where is this PC now?? Is it with you, or the lawyer? Or are you with the lawyer now? Or did the lawyer have this PC that you posted the log from, and gave it to you to check it out??	Speedy Gonzales (78)
1367594	2014-02-14 00:07:00	righto: the lawyer received the email and told the owner of this PC what the email said The only way to be 100% sure is to wipe the PC, change all passwords (email , banking etc etc ) . Dont import anything back in . either that or spend $$$ on forensic analysis & a fraud investigation . A look at that email could be worthwhile, look at email headers to see where it actually came from & what was in the request. Could it be that someone they know simply had easy access to the PC (ie not a hack/virus) ? Did they get one of those bogus phone calls wanting access to 'fix' the PC ? Do they have an Xtra/yahoo email they had been using (a hacked email a/c is possible as well) Or do they have email/webmail passwords far to simple ? Also , look in Norton360's log files (a painfull thing to try & find) . Look in email sent items.	1101 (13337)
1367595	2014-02-14 00:19:00	Do they have an Xtra/yahoo email they had been using (a hacked email a/c is possible as well) absolutely spot on ~ they have a yahoo email account ~ and are changing	NZHawk (4093)
1367596	2014-02-14 00:23:00	You can check who has logged into their webmail, look for suspicious countries Change that password regardless , just be cover that base. help.yahoo.com	1101 (13337)
1367597	2014-02-14 00:34:00	excellent will check this out	NZHawk (4093)
1