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Thread ID: 134593	2013-07-17 02:14:00	Problem with mail-order company prescription glasses "Eye savers"	kingdragonfly (309)	PC World Chat

Post ID	Timestamp	Content	User
1349161	2013-07-17 02:14:00	I'm having problems with mail-order company "Eye savers" I ordered two pair of prescription glasses one month ago. I was told one pair had scratched lenses, and so they never delivered it to me. I only got one pair. The company offered a voucher for the remaining pair, but I said I wanted a refund of the difference. "The offer of a second pair of glasses for you at some time in the future cannot be changed to a credit or refund. What we can do is hold the voucher for a period of up to 12 months for you or perhaps for a friend or family member to use. Cheers Brendon Eyesavers"	kingdragonfly (309)
1349162	2013-07-17 02:21:00	NZ owned and operated. Threaten them with the CGA	DeSade (984)
1349163	2013-07-17 02:22:00	From what you've said, it sounds simply like they failed to deliver the product you purchased. If that's the case, they can't refuse to provide a refund.	inphinity (7274)
1349164	2013-07-17 02:32:00	I ordered two identical pair of glasses I only got * the first pair after one month, which is a long time for a prescription glasses * a promise of a voucher with no amount mentioned for the undelivered second. I found this snippet from the CGA "sellers cannot just offer a credit note. If you want a refund, you are entitled to it – by cash, cheque or credit card charge reversal." www.consumer.org.nz	kingdragonfly (309)
1349165	2013-07-17 04:15:00	Correct, you're well within your rights to obtain a full refund, and I would strongly suggest referencing that page or telling them you're more than happy to "take it further until you receive a satisfactory outcome".	Chilling_Silence (9)
1349166	2013-07-17 07:09:00	Correct, you're well within your rights to obtain a full refund, and I would strongly suggest referencing that page or telling them you're more than happy to "take it further until you receive a satisfactory outcome" . It is a bit cheeky, but if they don't face up to their obligation and you have to go to the Disputes Tribunal, you could add to your claim a proviso to the effect that: 'Should [the company] not meet their obligations under the CGA in a timely fashion, not exceeding six weeks from [the date of your claim] and provide a full refund for the undelivered goods, then they do so under the understanding and in full acceptance that, should it prove necessary for either party to take the matter further, they will be held liable for any and all costs incurred by [you] in the enforcing of [your] rights under the law . " It just ups the ante a bit, because there is no knowing how a Disputes Tribunal Hearing will go, and you can face adjournments and other complications which add to your costs . I went through this process once with an individual who made specious claims against a Society of which I was a member, and at the end of a long process it had cost the Association around $20,000 and the other party (who lost) a similar sum . In hindsight, we could have handled it better, but it shows how costs can accumulate . What was at issue was the rights to a small computer data text file . Cheers Billy 8-{)	Billy T (70)
1349167	2013-07-17 09:50:00	:O	Chilling_Silence (9)
1349168	2013-07-17 22:13:00	Problem sorted. I ordered 2 pairs of glasses from the website. It took me to the credit card processing Paymate website to do the actual payment. However I got a weird error message saying "invalid address" when I submitted it. I got a "payment submitted" email from Eyesavers, but no order details. I assumed I was still getting two pairs. Going back to the website, I discovered I was only charged for one pair. I eventually got these, after one month. Obviously the credit card processing company didn't pick up the fact I was ordering quantity two.	kingdragonfly (309)
1349169	2013-07-17 23:58:00	"Should have used Specsavers" !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! PJ	Poppa John (284)
1349170	2013-07-18 00:09:00	"Should have used Specsavers" !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! PJ By the time they explain how the cheap ones on offer are best left and pick a better lens etc, they are not as cheap as 1st thought.	Cicero (40)
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