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Thread ID: 48477	2004-08-24 05:56:00	FAQ #19 - How do I get rid of a virus in the Restore Directory?	-FAQ- (807)	Press F1

Post ID	Timestamp	Content	User
264908	2004-08-24 05:56:00	FAQ #19 - How do I get rid of a virus in the Restore Directory? Originally written by Susan B from replies by Pheonix and Godfather Typical Questions: Example One: I have Windows ME and use AVG anti-virus (free edition) . My problem is that AVG has detected a virus but it can't remove it . The actual file name that AVG has given me for this virus is c:\_Restore\Temp\F3EZSETP . O Example Two: A virus scan on my Windows XP operating system PC found several viruses and trojan-type of viruses in the C:\_Restore system folder . The virus checker was unable to delete or quarantine the infected files as they appear to be in use . I did not experience any obvious problems with my PC . Could you please tell me what would be the best thing to do in this situation? Solution: The message is telling you that a copy of the virus still remains in the System Restore points in Windows ME or Windows XP . AVG is not able to remove it from this location and you will need to turn your system restore off, restart your computer and turn system restore back on . Explanation: The virus is "locked up" by windows in a restore file . Unless you or Windows has a problem and decides to use a restore point then it is in a benign state . If the restore is used, then you get the virus active . By turning off the restore you delete those restore points, along with the virus . This will purge all data from the system restore folder, including the "backed up" copies of the trojans and viruses . While you lose the system restore points (that never work well in Windows ME anyway) you would not want to restore a virus laden copy . After rebooting you can then re-enable system restore . How to disable and re-enable system restore: For instructions on how to disable and re-enable system restore have a look here ( . xtra . co . nz/help/0,,6156-1366428,00 . html" target="_blank">www . xtra . co . nz) . Basically, to disable/enable Windows Me System Restore: 1 . Click Start - Settings - Control Panel . 2 . Double-click the System icon . Note: If the System icon is not visible, click "View all Control Panel options" to display it . 3 . On the Performance tab click File System . 4 . Click the Troubleshooting tab and tick the box "Disable System Restore" . 5 . Click OK . Turn restore back on by using the above procedure, but UNtick the box . If your computer is still slow afterwards let us know and you will be given more help . More Information See the following pages at AVG for more information: FAQ 55: Description for disabling restore function for Windows ME ( . grisoft . com/faq/us_faqtext . php?id=55&sid=25" target="_blank">www . grisoft . com) FAQ 56: Description for disabling restore function for Windows XP ( . grisoft . com/faq/us_faqtext . php?id=56&sid=25" target="_blank">www . grisoft . com)	-FAQ- (807)
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