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| Thread ID: 48862 | 2004-09-03 04:41:00 | Best Practise for Computer Repairs? | Captive (3159) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 269010 | 2004-09-06 11:35:00 | >>When mandatory standards are imposed without a robust enforcement regime (no such beast when the stakes are not high) then it is the shonky traders that can hide behind them, there is no differentiation except the result so back to buyer beware and reputation or lack of it which, as already stated is the final arbiter. The most amount of common sence i've seen in a post ever. |
metla (154) | ||
| 269011 | 2004-09-06 12:07:00 | >Is Billy T really concerned about/scared of buyer-protection laws and > regulations. Surely not, alternatively why? Maybe you missed one of my several posts on this topic rugila, I'm well aware of consumer rights legislation and I provide a Comsumer Rights advisory service as part of my business activities. With that experience, I frequently offer advice in that regard on PF1. However, the problem is that the average joe fighting on his own has little chance of succeeding in an argument with a service provider (Note: not a vendor in the context of this thread) so the best protection is to take real care in selection of that person or company. There is no statutory performance protection beyond "after the fact" use of the Consumer Guarantees Act and the Disputes Tribunal. The Fair Trading Act doesn't offer the clarity or immediacy of the CGA, and Fair Go is useless for none-newsworthy items and takes too long as well. I repeat my view that Caveat Emptor is the best defence because you act before the offence, not after. Getting a detailed specification for the job, making your requirements clear, getting a price per hour, setting a dollar limit, obtaining the providers written definition of what they will do and for what price; all these things and many more will help protect the consumer before the event. Regulation of the industry is not the answer, which is the original point I was making to captive, on the thrust of this thread. Cheers Billy 8-{) |
Billy T (70) | ||
| 269012 | 2004-09-06 12:17:00 | > Getting a detailed specification for the job, > making your requirements clear, getting a price per > hour, setting a dollar limit, obtaining the providers > written definition of what they will do and for what > price; all these things and many more will help > protect the consumer before the event. > > Regulation of the industry is not the answer, which > is the original point I was making to captive, on the > thrust of this thread. > > Cheers > > Billy 8-{) Quotation (Detailed) Youve' alsmost defined it |
drb1 (4492) | ||
| 269013 | 2004-09-06 12:37:00 | And how do you test the merits of a "Quotation (detailed)" (Detailed = scope & specification)? Apart from comparing it to some standard ;) Lets say you have three quotes, you'll look at the price, you'll hope you've interpreted the parts like for like (video card anyone?), you can ask an expert (but isn't that what you are doing, you think you are?), you ask around (bingo! a standard you can understand). You might even get smart, buy PC World and join PF1 :D Cheers Murray P |
Murray P (44) | ||
| 269014 | 2004-09-07 02:56:00 | > And how do you test the merits of a "Quotation > (detailed)" (Detailed = scope & specification)? Apart > from comparing it to some standard ;) There are no standards Murray, the only tests the consumer can use are comparison of competitive quotes (often difficult to obtain for service jobs), make his/her own assessement of the veracity of the operator (this is where attitude and manner of address count, if anyone remebers a previous thread about behaviour in business) applying the test of the "man in the street" to the cost quoted, and make their own decision based on personal economic circumstances and need. We do this everyday when we go shopping, be it in a supermarket, shopping mall, corner dairy, car yard or restaurant. We make experience-based decisions about value for money, assess our need versus our circumstances, and where the personal elements of the service are important, we judge the manner of the salesperson before deciding to pass or purchase. Cheers Billy 8-{) :| |
Billy T (70) | ||
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