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| Thread ID: 48862 | 2004-09-03 04:41:00 | Best Practise for Computer Repairs? | Captive (3159) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 268990 | 2004-09-05 00:40:00 | If I were to build/repair a PC for a client, me and the client will discuss about what he/she needs for it. I will discuss the procedures with him/her. It is fair to show the client what his/her money is worth.... | FeuerBrennt (5971) | ||
| 268991 | 2004-09-05 01:37:00 | I see no reason to "Moderate" this thread as of yet. Captive has every right to come to myself, Bruce, Robo etc and complain about, or request closure of a thread for whatever reason. However, what happens from there is beyond his control and at the discretion of myself and others. Just keep it clean (And thankyou for doing so, so far) and I dont see any problem. |
Moderator (5700) | ||
| 268992 | 2004-09-05 01:59:00 | > Captive said he was going to stop watching this topic. > Actually Captive started this thread. So it looks as though the argument is > over, guys.....for the moment. Laura Laura Laura! really you should know better than that by now, there's still plenty of mileage left in this one. Captive's continued participation after having initiated the thread is not required although, the droll quotient will definitely plummet without his/her input. It looks like the overwhelming consensus, amongst those that have bothered to post, is that a move to regulation and therefore mandatory standards for the computer repair (and troubleshooting) industry is not desirable or needed. Assuming we're not talking about large scale corporate work, which have, scopes, project managers, critical path plans, consultants, ISO compliance, specifications, audits, etc, etc, but, your average shop with a tech department or local tech, then a non-mandatory standard is probably a good thing. I have no idea whether such a standard has been written by the likes of SNZ (Standards NZ) but would be surprised if it had not. I'll do a search of their site and see what I come up with when I'm back in an environment (OS) that includes my bookmarks ;) Cheers Murray P |
Murray P (44) | ||
| 268993 | 2004-09-05 02:10:00 | How does anyone envisage standards enforced or adhered to when the repair is done by a mobile tech who calls at folks houses and fixes their pc ? Most users dont have a damn clue about the pc and wouldn't know what the tech is doin or why even when it's explained to them.......so.......who's gonna decide that some standard has been either adhered to or broken and how ?....... | drcspy (146) | ||
| 268994 | 2004-09-05 02:41:00 | > so . . . . . . . who's gonna decide that some standard has been either adhered to > or broken and how ? . . . . . . . Precisely, to set that up and administer in a regulated environment is very expensive . However, if you have a voluntary standard (non-mandatory) at least consumers have the opportunity to audit it or have it audited for them by someone with the requisite knowledge . As per the vehicle repair example above, someone considered competent to audit mechanical repairs would be the AA, you would pay them to do so in, say, a dispute with your local mechanic to give independent advice and/or evidence of wrongdoing or fault or simply to check that the condition of a vehicle you are purchasing is as stated by the vendor . Without an accepted or stated standard to test service against, such audits are useless, for eg, the mechanic advertises that they belong to such and such an organisation (which sets practice standards and has a criteria for membership), you, as a customer could therefore reasonably expect adherence to those standards and that the workshop and people working there met the criteria of the organisation . You don't necessarily understand all the requirements or the work carried out but, you do have a path by which you can check (audit) the work done and a basis to take a dispute to either the organisation or say, a disputes tribunal . Without a standard against which you can test the work it is much harder to successfully argue your case . Cheers Murray P |
Murray P (44) | ||
| 268995 | 2004-09-05 03:26:00 | O.K there are some cowboys out there, but think of the Tradesperson, some customers think that to make a profit or earn a living is immoral, being a Tradesperson for many-------years, my advice would be to go with personal recommendation, customers can sometimes be totally out of order and just too demanding. I had one customer ask me to "sharpen my pencil" when giving a quote, then saying that they already had 15 Quotes. that means that 14 people have done work for nothing, and they only live on what they earn! Unless you are one of the fortunate people that have a regular wage. |
Pibs (1560) | ||
| 268996 | 2004-09-05 03:44:00 | A tender is a lottery you don't want ot win. Cheers Murray P |
Murray P (44) | ||
| 268997 | 2004-09-05 06:22:00 | IT of course has gone through the roof in terms of industry. The employment market is pretty much flooded with pseudo qualified under experienced people ready to unleash their skills (or lack of them) on the world. It doesn't take long to see the number of training institutions etc dedicated to IT that have sprung up seemingly overnight. It's very much the in thing to get into, and as such anyone who's even thought about getting a computer qualification instantly calls themselves a tech, or is that terrifying "friend who knows all about computers." (anyone actually in IT all will be all to aware of them) Unfortunately unlike most trades/titles - Mechanic, Electrician, Plumber, Doctor etc carry an expectation of skill, whereas "computer tech" could be anyone from a 13 y.o. kid with a geocities web-site through to the guy who's writing the code behind Duke Nukem Forever. IT also seems to be one of the few industries where people just expect, if not demand that you help them with their computers. I am continually being expected to fix peoples machines after hours because I "work with them". To take the example to a different situation, if someone rang up their mate that was a builder, and asked them to build them a deck - then said they didn't have the timber could he steal it from work. It would be a rare situation where this occurred, however in IT it's damn near an expectation "oh you'll have that CD at work you can copy and install for me". I think until the industry sorts itself out and there is some kind of standard expectation of skill it is going to continue to flounder along, with hordes of incompetent crooks out there tarnishing the overall reputation of the field. However it's not just the ethos of those in the industry that needs to change, there needs to be a complete consumer shift which is going to take a long time to happen - I'd imagine it'll be a long time after I'm out of the industry for good. |
whiskeytangofoxtrot (438) | ||
| 268998 | 2004-09-05 13:02:00 | > Ive actually got a Database Im going to be setting > up, with my own records of exactly what Ive done on > completion of the job, so I might fill each record > with the following: > Name: Joe Bloggs > Contact #: 818 1818 > What was done: Format - Install WinXP Home OEM (Sold > new copy), audio drivers from: > . xyz . com/subfolder/subfolder/filename . exe" target="_blank">www . xyz . com > > I havent got myself an "Admin" PC yet, thats coming > next week (Being built in my spare time) so we'll see > how it goes . If you wish to reinvent the wheel, There is a user friendly package that goes all the way to gl, that does exactly what you want . Available in win, and lin . Used by many Large and small M/vehicle, H/equipment maintainers, and suppliers, very user friendly, Capital sales module is improving, full parts module, Mobile service unit/s module, multisite w/shop, full unit history data base, Ect . |
drb1 (4492) | ||
| 268999 | 2004-09-05 13:17:00 | ....And what package might that be?? | Chilling_Silence (9) | ||
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