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Thread ID: 49071 2004-09-09 08:23:00 Product Key chrisabnett (5739) Press F1
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270679 2004-09-09 08:23:00 I decided to open my Microsoft Office 2003 and entered the product key that is on the side of my tower,which states certificate of authentity, but some how the key is invalid and I did not receive any other product key whatsoever. What can i do to use Office.thanks chrisabnett (5739)
270680 2004-09-09 08:28:00 Look on the net for another key.
Sure it won't be a legit key exactly but you bought the product and therefore have the right to use it.

The again you paid for it so you should have a key unique to you. (which you should have if you ever sell the pc or if anyone else checks it out).

Either that or go back to where you bought the pc and ask what's going on...or phone micro$oft and see what they have to say.
barmypom (6048)
270681 2004-09-09 08:29:00 you sure the key on your tower is for office? isn't that one normally for the operating system? barmypom (6048)
270682 2004-09-09 08:47:00 > Look on the net for another key.
> Sure it won't be a legit key exactly but you bought
> the product and therefore have the right to use it.
Thats probably not the best idea. Did you actually buy office? Just dont assume you brought it do you actually have a invoice for office? Do you have the CD's or was it preinstalled? Most PC dont come with office unless you specifically buy it.

The best thing to do is go back to where you brought it from and find out whats happened. It might just be that they forgot to give you your CD, or they might be dodgey and be selling pirated software.

You need to find out what you payed for, what you received and what your entitled to. If you havent received what you paid for make a special effort to get what you paid for.
Pete O'Neil (250)
270683 2004-09-09 08:53:00 Office 2003 typically has the CD key on the back of the CD case (on an orange sticker). The sticker on the side of your case will be for Windows, not for office. Have a look on the back of your Office case.

Mike.
Mike (15)
270684 2004-09-09 08:55:00 You say that you "decided to open your MS Office 2003" which suggests that you have only just opened the software package.

The CD Key is in the package, as stated above the key thats on the sticker on the case is for Windows, not Office.

The advice to "look on the net" is probably the worst advice I have seen today. Its also against the forum rules.

If you did find a key on the net, your software would be disabled as soon as an update was required. You must use your own key that came with the CD. Write the key on the CD with a CD marker pen. Then it will not get lost.
godfather (25)
270685 2004-09-09 09:11:00 It is most likley that the product key on your tower case is that for whatever version of Windows you are running.

You may find the code stuck to a CD cse for Office. Maybe stuck to a booklet.
Elephant (599)
270686 2004-09-09 09:38:00 > You say that you "decided to open your MS Office
> 2003" which suggests that you have only just opened
> the software package.
>
> The CD Key is in the package, as stated above the key
> thats on the sticker on the case is for Windows, not
> Office.
>
> The advice to "look on the net" is probably the worst
> advice I have seen today. Its also against the forum
> rules.


Just a suggestion...all depends on the situation. If it turns out that he's gone and paid for a pirate version then I can't see him getting any money back. Then what should he do? He could report it but then he's still stuck with a dodge version that he's paid for. MS wouldn't refund him would they? If it were me I'd just get a dodge key and be done with it, knowing that I'd paid for a full copy in good faith. Just wouldn't update it (shouldn't ever have to bother doing that anyway).

As I also said at the end of my post he should check out with the manufacturers or retailers.

That's of course, if the key that's on the box won't work.
barmypom (6048)
270687 2004-09-09 09:45:00 > Just a suggestion...all depends on the situation.

Not really. If someone steals a tv and sells it to you, you've bought stolen goods. If they're claimed back, you lose the tv, and have no money to show for it. Insurance might cover you in both situations, I'm not sure.

> MS wouldn't refund him would they?

They may do - they used to offer a "reward" of sorts for dobbing people in for supplying pirated software - if its still offered it could go towards a new legit copy; Microsoft may also offer legit copies as replacements (probably would rely on evidence of previous illegit purchase etc.)

Mike.
Mike (15)
270688 2004-09-09 09:58:00 > > Just a suggestion...all depends on the situation.
>
> Not really. If someone steals a tv and sells it to
> you, you've bought stolen goods. If they're claimed
> back, you lose the tv, and have no money to show for
> it. Insurance might cover you in both situations,
> I'm not sure.
>
> > MS wouldn't refund him would they?
>
> They may do - they used to offer a "reward" of sorts
> for dobbing people in for supplying pirated software
> - if its still offered it could go towards a new
> legit copy; Microsoft may also offer legit copies as
> replacements (probably would rely on evidence of
> previous illegit purchase etc.)
>
> Mike.


Fair enough if they do too. All depends on whether one can be bothered with the hassle of following up on all this. I guess it depends how much loot he paid for it in the first place.

And what if you go through all the right channels yet still dont get any appreciation or your money back? Then what?
barmypom (6048)
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