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| Thread ID: 49110 | 2004-09-10 09:44:00 | Cable problems | TonyF (246) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 270988 | 2004-09-11 02:30:00 | Hello Whetu. I can't get a connect to my cable, as indicated earlier, so cannot really " grab ethereal and get it to sniff your packets while you go about doing what you would normally do". Hoping that when neighbour gets home can take modem over to hook it into his cable system for a test. Tony |
TonyF (246) | ||
| 270989 | 2004-09-11 02:46:00 | How can Telstra "check out the modem" remotely? If the ethernet interface in the modem is dead, (meaning you cannot see it with your PC) how would they know? |
godfather (25) | ||
| 270990 | 2004-09-11 05:52:00 | yes tony, I realise that, but you *also* indicated earlier that the service was sometimes working, which indicates to me that it is sporadic, not completely down kaput. What I was implying was that you ran a packet capture while it was working, until it stops working. Then you can view the dump and see if any telltale events occur previous to the outage ;) |
whetu (237) | ||
| 270991 | 2004-09-11 05:59:00 | Hello Whetu. The situation is that worked fine for 4 weeks, but suddenly could not connect last Wed morning. Went back to dialup to clear mail, then reset as Lan. Started to work for 30 mins, but when I tried again an hour later ( w/out changing anything,0 no go and has remained no go. I have run out of ideas !! Tony. |
TonyF (246) | ||
| 270992 | 2004-09-11 06:51:00 | AFAIK T/Clear can access those modems remotely. It is a built in function of the modem, infact I believe there is a wee hack for some models of the surfboard modems that allows you more *cough* control of your connection, the very reason they don't allow you to supply your own, or so they say. So, if they can't access the modem from their end it's probably a modem fault. As suggested by TP and whetu, everything points to hardware although I would not totally discount a firewall or networking issue especially if XP SP2 is in the mix somewhere :D Have I covered our butts sufficiently ;) Cheers Murray P |
Murray P (44) | ||
| 270993 | 2004-09-11 08:25:00 | Hello Murray. Win 98. But T/clear can see the modem OK, but I can't get out to it. Both the card and the USB connection report the same. Have asked for a T/clear tech to come AM Mon. Now he(she) may know about modems but not about PCs so much. And if modem is OK, I may have a service charge. Everything was so nice until AM Wed ....... Cheers Puzzled in Johnsonville. |
TonyF (246) | ||
| 270994 | 2004-09-13 02:56:00 | Problem fixed ( but not solved !). Telstra faults person quickly established that modem and my card OK. After much playing around with my PC, went to TCP/IP settings and changed from Get IP Address automatically ( which Telstra had recommended) to specifying IP address and entered these. Suddenly everything worked. No idea what might caused the blockage. Tony |
TonyF (246) | ||
| 270995 | 2004-09-13 03:52:00 | Good to see that it's resolved. So DHCP wasn't grabing an IP for the modem, I usually specify mine anyway but curious as to why T/Clear would advise the opposite, maybe less calls to the help desk with mistyped IP's. Cheers Murray P |
Murray P (44) | ||
| 270996 | 2004-09-13 06:10:00 | Echo. But odd why it sometimes worked, othertimes didn't. Let's hope it stays working :) |
Terry Porritt (14) | ||
| 270997 | 2004-09-13 06:40:00 | Thanks Murray and Terry. Odd indeed - the inner mysteries of Win.... Enough to make a chap consider Linux .... Cheers Tony |
TonyF (246) | ||
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