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| Thread ID: 49335 | 2004-09-16 08:53:00 | Help on virus removal | teddybear (2443) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 272866 | 2004-09-16 08:53:00 | WinXP Home I keep getting a Trojen alert (downloader Istbar.4.AE) and am told to run AVG to get rid of it - but when I run AVG it does not find it. It is in C:/System Volume Information\_restore (with many numbers and letters together). I have tried to open the file but is locked - Access is denied AVG is up to date. This alert only shows up after the computer has been idle for about 10 minutes. Hope someone can help |
teddybear (2443) | ||
| 272867 | 2004-09-16 08:58:00 | Hi teddybear That alert shows that the trojan is in one of the old system restore files. It cannot reinfect your PC unless you use system restore and roll the computer back to that time. AVG cannot clean it from this location, so it will continue to merely report its presence. To get rid of it permanently, you need to disable system restore to purge all your restore points, reboot the machine and then re-enable system restore again. |
Jen C (20) | ||
| 272868 | 2004-09-16 09:00:00 | Turn off System Restore... Start -> Control Panel -> System -> System Restore tab -> tick 'Turn off System Restore on all drives'. Restart your PC. The virus is hiding in System Restore and AVG can't clean it out because only the system has access to the System Restore directory. It would help to turn System Resore back on after you've cleaned out the virus, too. Hope this helps. |
wintertide (1306) | ||
| 272869 | 2004-09-16 09:48:00 | The forum has got a FAQ on that problem now. See FAQ #19 - How do I get rid of a virus in the Restore Directory? (pressf1.pcworld.co.nz). | Susan B (19) | ||
| 272870 | 2004-09-16 10:00:00 | Thanks to all who replyed. It worked and problem solved. Till next time, keep up the good work with your answers or ideas to everyones headaches. |
teddybear (2443) | ||
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