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| Thread ID: 49519 | 2004-09-22 01:31:00 | Off Topic:- Is this legal?? | CYaBro (73) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 274546 | 2004-09-22 03:34:00 | I read in a book once, "the complete idiot's guide to fixing your &@$^* PC" I think it was, where it stated that voiding the warranty becuase of using different ink is not allowed. A website, Here (www.alotofthings.com) also says the same thing and is quite interesting. |
agent_24 (4330) | ||
| 274547 | 2004-09-22 03:36:00 | > Did it come direct > from HP or was that what some reseller/salesman > claimed? Don't know, waiting to hear back from customer. |
CYaBro (73) | ||
| 274548 | 2004-09-22 03:46:00 | That is American law agent, and the information is promoted by a seller of ink refills so you can't give a lot of credence to what they say . The heart of the matter for NZ conditions is that the warranty per-se will not be voided, but any part actually affected by the ink, or any repair associated with that damage will not be covered by warranty . Per my car example, damaged engine, drive-train or possible braking components would probably be excluded from a warranty claim, but any other parts of the vehicle would still carry their normal warranty . A blanket cancellation of all warranty rights is not on unless the entire product is subjected to abnormal conditions, such as in an industrial plant with corrosive chemicals or harmful dust etc . Cheers Billy 8-{) |
Billy T (70) | ||
| 274549 | 2004-09-22 04:16:00 | CyaBro, If you get a letter from HP, could you post a copy here online, so we could all have a nosey at what they claim. Of course, remove anything that would invade privacy etc. Looking forward to their response, Mister Harbies |
mister harbies (5607) | ||
| 274550 | 2004-09-22 04:40:00 | It really is a grey area... I mean, if the monitor had a fault which in turn damaged the onboard graphics, which killed the motherboard and then scrambled the hard drive... That really stretches the imagination, but is not beyond the realms of possibility. I think it's a case of butt covering and the onus would be on the part of HP to prove damage from the monitor causing damage to their product. At the end of the day, if it is an individual who has received this advice and they end up with no warranty from HP, I would say take HP to the Disputes Tribunal as they are a company's worst nightmare. Lo. |
Lohsing (219) | ||
| 274551 | 2004-09-22 05:37:00 | Hello Billy, Actually They cannot legally do that. After losing a major legal case in the US (cannot remember the actual case but could find it for you if your interested) HP changed the wording of their warranties world wide. I quote from an HP 800 series manual that I happen to have here. "For HP Printer products,the use of a non HP ink cartridge or a refilled HP ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer." Of course if damage to the printer is caused by the generic ink or cartridges no warranty would apply. This of course does not stop different printer warranty service outlets trying to fob customers off if they see an aftermarket cartridge in a printer. So as a general rule always read your warranties before taking things in for repair, as there are a lot of outlets out there that will prey on ignorance. I think the original posters clients may have just found one of them. Regards AC |
Alan Cottrell (624) | ||
| 274552 | 2004-09-22 06:52:00 | > It really is a grey area . . . I mean, if the monitor had a fault which in turn > damaged the onboard graphics, which killed the motherboard and then > scrambled the hard drive . . . > That really stretches the imagination, but is not beyond the realms of > possibility . Easy Loh, the monitors warranty will cover the damage to the motherboard, it is the cause of the damage after all, or if it's an installation failure then the installer of the monitor (all sorts of variables in between) . This is a fairly regular application of cause and fault . For eg, I very rarely look at the warranty or guarantee of a material or product as such but it's intended usage and life expectancy if certain environmental/technical application crtieria are applied, then I decide who I believe to be the party(s), Damage > Cause/Source > Fault . The rest is waffle in most cases . Cheers Murray P |
Murray P (44) | ||
| 274553 | 2004-09-22 07:11:00 | CyaBro, ask HP what kind of crack they are smoking cos I want some :^O | alphazulusixeightniner (185) | ||
| 274554 | 2004-09-22 09:30:00 | > CyaBro, ask HP what kind of crack they are smoking > cos I want some :^O The HP Website has some interesting results (search.hp.com) |
Chilling_Silence (9) | ||
| 274555 | 2004-09-22 09:52:00 | > found out from HP that if they use any other monitor > that is not an HP it will void the warranty on the > PC!!?? > Is that true and can they do that?? > I don't see how a monitor could affect a PC in any > way so how can they say that?? Are they just trying > to get the sale or can they legally void a warranty > on a PC if you don't use the same brand of monitor?? This is an interesting question. As I understand it HP have supplied a complete system to the aforementioned customer which included a monitor. The customer wants to get a different monitor (LCD) as opposed to (CRT). In my opinion just changing the monitor will nor affect the system unit. Other issues may be that the recovery disks supplied by HP will not include drivers for the LCD monitor but in my experience the drivers are not needed. Are you prepared to supply the new monitors and also handle any problems the customer faces by changing? If any problems arise that is and I somehow doubt that. |
Elephant (599) | ||
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