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Thread ID: 136655	2014-03-27 04:07:00	Telecom versus Vodafone Homeline and adsl broadband	Clod (7853)	Press F1

Post ID	Timestamp	Content	User
1371431	2014-03-27 18:57:00	If a person wants better value, and wanting a package deal that includes TV then Telecom cant do it. To get Sky for example you either have to get that on its own if with Telecom or go to Vodafone /Telstra and get the package deals. Also if you call Vodafone /Telstra you can custom make packages, we got a few features add and changed in ours and there is no way Telecom can come even close to matching it, or providing the same services. Sometimes when telecom ring up doing deals they always fail in being able to match what we are getting now.	wainuitech (129)
1371432	2014-03-27 19:02:00	Pros and cons to both. I have Telecom VDSL at home and Vodafone Fibre at work. Personally, I prefer Telecom, but you will find people with bad stories about both (or, in fact, any ISP large enough to matter). If you go VF, make sure you pick the right plan from the start - in some cases they'll charge you a fee to upgrade plan if you're within contract, something Telecom have never made me do. If you care about support, well, Telecom's level 1 support I believe is offshore and fairly generic script-reader, but you can get escalated fairly easily. Vodafone's as far as I can tell is all locally based, but much harder in my experience to get escalated to someone who can actually fix anything. Telecom seem to have regular email-related issues, because their mail service is provided by Yahoo! who can't seem to figure out a toaster let alone the Internet. Conversely, my home Telecom VDSL gets far better international speeds than the VF fibre (100/100) at work, though the fibre is far faster domestically. Personally, I prefer Telecom of the two, but at the end of the day, we get a slightly better deal dollar wise at work with VF, hence why we're with them. You get what you pay for, imo. I would not willingly use Vodafone for my home ISP, given my experiences with them, though.	inphinity (7274)
1371433	2014-03-27 20:05:00	Sorry I disagree. Vodafone are the pits. I was with Telecom, moved to Ihug, that got bought by Vodafone, at which point it all disintegrated. I won't list the things that happened, I've done that before - but I ended up changing back to Telecom and there I will stay. You seem to be the most unlucky person in the world with pretty much everything!	Alex B (15479)
1371434	2014-03-27 21:47:00	Nah it turned to complete custard for a lot of people when Vodafone bought out ihug. My parents included :-/	Chilling_Silence (9)
1371435	2014-03-27 22:53:00	With TV then you don't have much choice if you wanna package it up with the ISP. But from end of 2006 when we took up BB, in general all the ISPs been about the same for us. Sure, some had better customer service, some had slightly better speed but we're close to the cabinet so instead of 12-14Mbps with Actrix and its great NZ call centre we got 8Mbps with TCL and then it was eaten up by VF (with its long queue call centre but TCL had long queues too). Prior to ADSL2+ we had ADSL with Xnet and that was alright too. We're now with Snap on UFB 30Mbps and it's quite good and a good call centre and it's cheaper. If someone is able to offer us a free UFB modem with 4x RJ45 outlets we might considering swapping ISP yet again :D At the moment we only have a Friztbox that provides 1x. The better ones IMO would be Actrix and Snap. IME.	Nomad (952)
1371436	2014-03-27 23:10:00	Our frittzbox has 4 ports although only one is gigabit fixed that bought a switch	gary67 (56)
1371437	2014-03-27 23:19:00	Sorry I disagree. Vodafone are the pits. I was with Telecom, moved to Ihug, that got bought by Vodafone, at which point it all disintegrated. I won't list the things that happened, I've done that before - but I ended up changing back to Telecom and there I will stay. I startred with Telecom, went over to Ihug and the rest is history. Telecom is the pits. Vodafone is where I will stay. VDSL is terrific :) Horses for courses? ;)	Zippity (58)
1371438	2014-03-28 01:35:00	Telecom's level 1 support I believe is offshore and fairly generic script-reader Some of it. A lot is back here. Easy way to gt NZ< ask to be transferred or just ring Accounts in the first place.	pctek (84)
1371439	2014-03-28 01:36:00	You seem to be the most unlucky person in the world with pretty much everything! Oh? Because I am now happy with Telecom?	pctek (84)
1371440	2014-03-28 01:37:00	The last time I was with Telecom was in the good ol' days of Jetstream (128K woot). Since then I've been with Quicksilver Internet, Woosh and Vodafone. I have only had 1 significantly bad issue with Vodafone (which ended really well as you will see). A few years back when they introduced their "Red Network" (ADSL2+), I was getting maybe only 5-6Mbps. After a multitude of faults logged without resolution I posted my experience on the Vodafone Community forum. I was contacted directly by one of the account/customer service managers who listened to my issue and then arranged for my connection to be moved to the nearest roadside cabinet (this was when they were rolling out roadside cabinets to accommodate ISP's using their own gear in Exchanges rather than leasing off Telecom or Chorus). 12 hours later aka the next day!!! I had a Chorus Tech come to my house after moving my connection to the roadside cabinet, he tested the wiring, tidied everything up and I was then getting 15Mbps (high end for my connection at the time based on distance from the cabinet), upload was still stuck at 1Mbps though but I wasn't too fussed about that. The aforementioned customer services manager then rang me after the Chorus Tech left (presumably after getting confirmation from Chorus the job was done) to find out if things were better and if I was happy with the outcome. I obviously was and mentioned that he may have just restored my faith in good customer service. The next week I received an email from Vodafone, advising me they will be crediting the last 3 months of Internet charges back into my account and that I was getting the first 3 months of my new plan for free as well with an extra 20GB of data. Needless to say I was more than happy. Apart from the above I haven't really had any major issues: connections have always been solid and I think I've only experienced maybe 2 outages since the scenario above. One of which was last weekend when they had a nation wide outage, which appeared to be an issue with their routing equipment rather than my local home connection (which did not disconnect at all). I've been on their VDSL for the past month now and its not a bad service at all. I've avoided using the ISP provided modems (the current VDSL one being the only exception... for now) and I think this does play a part in minimizing outages, not by a huge amount but it does help. I've had neighbours on either side of me (also on Vodafone) have lots of disconnections and the only difference between us was they were using the Vodafone provided modem and I was not. I will say this though, their call centre response times are really bad, especially after 5pm. I'm quite happy with Vodafone but I think anyone's opinion of an ISP is based largely on a few things; 1) Previous or current bad experience. 2) Bad reviews from friends, families etc. if you have not used a particular ISP. 3) Data allowance or lack thereof (no caps) 4) Telephony and other service features (Sky), freebies and or discounts etc. 5) Pricing - based largely on the combinations arising from 3 & 4 above. Cheers,	chiefnz (545)
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