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Thread ID: 50352 2004-10-18 06:38:00 Problems with logging on to ADSL barmypom (6048) Press F1
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282300 2004-10-18 06:38:00 Hello,

I'm wondering if anyone else has been experiencing this problem .

When logging on to ADSL (currently orcon jetstart 128k), I constantly get the message popup "Error 691: couldn't log on because your username and/or password was not recognised on the domain" (or something along those lines) .

I have to try to log on several times before I finally manage a successful log on . Nothing wrong with my password or username at all .

Could it be:

1) Virus
2) Orcon problem
3) Telecom problem
4) Other technical problem
5) All or some of the above

It's only been doing this for the last couple of weeks or so, and seems to be getting worse .

I haven't bothered phoning Orcon or Telecom about it yet as it's only just started to really get persistent .

Another problem I occasionally come across is my adsl modem failing to connect to the adsl signal on startup . Sometime the problem is resolved by unplugging the phone line and plugging it back in again . Could this be something to do with static electricity or is this something else? Anyone else get this at all?

Cheers for any help . 		barmypom (6048)
282301 2004-10-18 06:42:00 The first and second problems may be linked. Are you in a marginal location for signal? What sort of install do you have, filters or splitter and what else do you have connected to the line?

It could be a setting issue with the router, but i doubt it. What brand and model, any known issues, firmware upgrade?

Cheers Murray P 		Murray P (44)
282302 2004-10-18 07:04:00 I'm living in an outer suburb of Hamilton so signal strength should be good. I've had ADSL for about 2 months. DSE ADSL PCI modem. Filter setup. 5 jackpoints in house but only 3 used. Two phones, one in kitchen, one in bedroom. ADSL modem connects to point in the office.
I've only had this problem for the last 2 weeks.

I have also noticed that when someone rings the line, occasionally the ADSL connection drops. But then I had that at my old house with a different computer and hardware. Maybe that's just a common thing with filters. 		barmypom (6048)
282303 2004-10-18 07:20:00 > I have also noticed that when someone rings the line,
> occasionally the ADSL connection drops. But then I
> had that at my old house with a different computer
> and hardware. Maybe that's just a common thing with
> filters.

Doesn't happen to my filtered connection, although there is only my office phone on the line. Have you had your lines tested, inside and out?

The 691 error is supposed to be a authentication issue, but something else could be getting in the way. Give Orcon a call, see what ideas they come up with, they or Telecom may have been having problems.

Cheers Murray P 		Murray P (44)
282304 2004-10-18 07:31:00 Hi Matthew,

Having the same trouble here in Invercargill, but it's only started happening in the last 2 weeks as well. I have the same setup as you, and I think it may be Orcon having the problem, as I am with them like you. I haven't rang them about it, as it has happened before, and it soon clears up.

Regards Intel Hunter 		Intel Hunter (4430)
282305 2004-10-18 10:01:00 I have a DSE XH1137 PCI ADSL Modem which I gave up using because it took a long time to log on & dropped the line often.
Check in the dialler that "connect to network" is un-ticked.
Recently I found the latest driver for New Zealand, on the Dick Smith Web site so I tried the Modem again. It now logs on straight away, and is rock solid. (XP Pro).
You may also have a leaking line filter causing erratic performance. 		Mzee (158)
282306 2004-10-18 17:42:00 Any interactiion between the adsl line and your phone is a fault. Certainly get the lines checked and you could have a filter fault. I am running off the same jackpoint and have watched the bit error rate at the router with the phone ringing and see no change. piva (3796)
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